Client Relationship Manager
HUB International
Client Relationship Manager
HUB International
Global insurance brokerage and risk management
Discover a Career That Empowers You - Join HUB International
At HUB International, we believe the best workplaces do more than offer a job. They invest in their people, celebrate their communities, and build cultures where everyone belongs. We are proud to be that kind of company, and the recognition we have earned reflects it.
In 2026, Newsweek named us one of America's Greatest Workplaces for Culture, Belonging, and Community, and one of America's Most Patriotic Companies. We were recognized among the top 20 Best Finance Companies to Work For as rated by women, and our internship program earned a fourth place ranking in Vault's 2026 Best Internships for Insurance. These are not just awards. They are a reflection of the daily choices our people make to show up for each other and for the clients we serve.
We help individuals, families, and businesses protect and plan for what matters most through a broad array of insurance, retirement, and wealth management products and services. HUB is one of the world's largest insurance brokerages, with over 540 locations and more than 20,000 professionals across North America. We bring together the resources of a global firm and the agility of a regional team, giving you the tools, support, and community you need to grow throughout your career.
Whether you are supporting a local business, helping a national client navigate complex risk, or building your expertise in a specialized practice area, you will find that your voice matters here. Your work has purpose. And your potential has no ceiling.
We would love for you to explore what is possible at HUB International.
We currently have an opportunity for an Client Relationship Manager to join our Employee Benefits team in our Wilmington, MA office on a Hybrid work schedule.
Overview:
Responsible for assisting the Producer and Client Relationship Analyst with client relations and service, sales, and administrative activities of new and existing group benefit accounts.
Responsibilities:
Responsible for client retention, building relationships with key client personnel. Acquire a thorough understanding of client’s business, insurance objectives, and benefit program.
Provide timely legislative updates to clients.
Technical and daily management of client accounts including claims questions, administrative issues, client requests and keep Producer/CRA informed of status.
Provide recap of meeting/conference call notes to CRA/Producer.
Preparation of final proposals, benchmark reports and supplemental sales materials for presentation to prospects and clients.
Planning, implementation and carrier coordination of employee meetings for new/renewal plans, completion of new business/carrier change application forms and confirmation of carrier enrollment materials.
Prepare communications, open enrollment memos, PowerPoint presentations.
Responsible for notification form to Revenue Coordinator within effective date of change.
Responsible for compliance audits in conjunction with Compliance Officer.
Obtain claim reports and conduct monthly, quarterly and/or semi-annual claims analysis as decided by Producer.
Responsible for client 5500 criteria, submissionof worksheets, previous filing to Wrangle.
Follow up with SAR/signature ready copies to client, obtain final 5500 copy for files.
Responsible for implementation of Client Service Plan calls/quarterly meetings,mid yearreports.
Contribute to enhancement of client services/sales, be well informed and maintain a familiarity with industry trends.
Other responsibilities/duties as assigned or requested by Management.
Qualifications:
Three years’ experience in employee benefits account management.
Life/Health license required.
Knowledge of underwriting principals, alternative funding arrangements and self-funding.
Ability to analyze claims and project renewals for self-funded and large fully-insured accounts.
Familiarity with state and federal compliance regulations and industry trends/best practices.
Proficiency with Microsoft Office products.
Excellent organizational, interpersonal, communication skills and ability to work in a team environment.
What We Offer You
At HUB International, we are invested in your success - both inside and outside of work. Our benefits are designed to support your well-being, fuel your growth, and help you build a secure future. We believe that when our people thrive, our clients and communities do too.
We are committed to continuous learning and career momentum. Whether you are just getting started or ready to take the next step, HUB provides the tools, mentorship, and opportunities to help you move forward with confidence.
Benefits you may enjoy as part of the HUB International team:
Ready to take the next step? Apply today.
The expected salary range for this position is $54,933 to $106,666 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.
Department Account Management & ServiceRequired Experience: 2-5 years of relevant experienceRequired Travel: NegligibleRequired Education: High school or equivalentHUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team [email protected]. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Global insurance brokerage and risk management
HUB International is a global insurance brokerage that provides property and casualty, life and health, employee benefits, investment services, and risk management products and services to individuals and businesses. It works by connecting clients with insurance carriers and financial partners through a network of local offices, tailoring coverage and managing programs; it earns commissions and fees for brokerage and risk advisory services. The company differentiates itself with a decentralized model that integrates many local brokerages into a single network, blending local expertise with global resources for personalized solutions and broad geographic reach. Its goal is to help clients protect people, property, and earnings by delivering integrated insurance, benefits, and risk-management solutions at scale.
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