Cermati.com

Financial product marketplace and application service

Customer Support Supervisor

Customer SupportConfirmed live in the last 24 hours

Full-timeJakarta, IndonesiaNo salary listedIn-person

About the Job

Requirements

A Diploma or Bachelor's Degree in any field is required.
At least one year of experience managing a team is required; experience as a Team Leader or Supervisor specializing in Customer Service is preferred.
Knowledge of customer handling and analytical skills is required.
Willingness to work a shift schedule is required.
Leadership and motivation skills are required.
Interpersonal skills and the ability and willingness to cooperate with people from other departments are required.

Responsibilities

Develop customer support staff directly.
Ensure customer service activities, including receiving questions, requests, complaints, and customer problems, follow procedures and good service practices to meet customer satisfaction.
Monitor customer complaint and request resolution to ensure cases are resolved promptly according to agreed deadlines.
Manage and develop assigned agents to meet and exceed performance, quality, and customer satisfaction goals by providing guidance and support.

Desired Qualifications

Experience as a Team Leader or Supervisor specializing in Customer Service.

Job Description

Able to work with the team, motivate and help develop team members
Directly responsible for customer support staff development
Ensure that all customer service activities ex. receiving every question, request complaint and customer problem are carried out in accordance with the procedures, and good service procedures in order to meet customer satisfaction
Monitor the resolution of customer complaint/request are resolved in a timely manner according to the agreed deadline
Manages and develops a team of assigned agents to meet and exceed performance, quality, customer satisfaction, by providing them guidance and support

Qualifications

Candidate must possess at least a Diploma, Bachelor's Degree, any field
Having experience min 1 year managing team (Preferably Team Leader / Supervisor specializing in Customer Service)
Have knowledge of customer handling & analytical skills
Willing to work with Shift Schedule
Have good leadership skills & motivation skills
Have interpersonal skills as well as the willingness and ability to cooperate with people from other departments

Additional Information

About the Company

Cermati.com

Financial product marketplace and application service

Cermati operates a financial e-commerce platform in Indonesia that lets users research, compare, and apply for financial products such as credit cards, loans, mortgages, auto loans, savings accounts, insurance, and bill payments. It aggregates product information from banks and financial institutions into a standardized format and guides, and sometimes processes, applications on behalf of partners, earning commissions from successful applications. The service differentiates itself by offering free access, a wide product catalog, and handling parts of the application and documentation flow to speed up approvals, turning a simple comparison site into an integrated fintech marketplace. Its goal is to expand financial inclusion in Indonesia by making financial products easier to find, compare, and access for people who are online but historically underserved by formal finance.

Company size: 501-1,000
Company stage: Series A
Total funding: $1.9M
Headquarters: Jakarta, Indonesia
Founded: 2015

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