Technical Support Officer
About the job
- A Bachelor's degree in Information Technology or a related field is required.
- At least 1 year of experience in a similar position is required; fresh graduates with internship experience are also valued.
- Familiarity with Windows operating systems is required; knowledge of Linux is an advantage.
- Strong communication and problem-solving skills are required.
- Ability to work independently and as part of a team is required.
- Willingness to handle technical issues and provide customer service support is required.
- Experience and skill in processing Excel or Google Sheets data is required.
- Discipline and a results-oriented approach to achieving quality and speedy execution are required.
- Skill in database queries and the ability to read system log data are required.
- Provide technical support and assistance to users regarding application and system issues.
- Troubleshoot and resolve technical problems in a timely and effective manner.
- Handle user requests and technical incidents received through ticketing systems or customer service email.
- Document troubleshooting processes, solutions, and incident resolutions.
- Escalate complex technical issues to the appropriate IT team or other internal departments when necessary.
- Knowledge of Linux is an advantage.
About the company
Cermati is a Jakarta-based fintech platform that helps Indonesians research, compare, and apply for financial products like credit cards, loans, mortgages, auto loans, savings, insurance, and bill payments. It aggregates information from banks and financial institutions into a standardized format so users can understand options and make informed choices. The service often handles parts of the application process for partners, earning commissions from successful applications rather than charging users. Its goal is to expand financial inclusion in Indonesia by making financial products easier to find, compare, and access for a population that's increasingly online but underserved in formal finance.
Company Size
501-1,000
Company Stage
Series A
Total Funding
$1.9M
Headquarters
Jakarta, Indonesia
Founded
2015
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Simplify's Take
What believers are saying
- July 2026 BCA funding expanded Indodana PayLater reach across 180 Indonesian cities.
- Cermati Protect launched multiple 2026 partnerships, showing active cross-sell and monetization.
- Series D rumors from 2024 suggest investors still see scalable value in Cermati.
What critics are saying
- BNPL default losses can hit Indodana Finance fast if consumer delinquencies rise in 2026.
- OJK fined dozens of firms in 2026, raising compliance risk for Indonesian lenders.
- Cermati depends on partner distribution; losing BCA, banks, or merchants weakens growth immediately.
What makes Cermati.com unique
- Cermati groups comparison, brokerage, and BNPL under one Jakarta fintech platform.
- Indodana Finance's BCA-backed IDR1.5 trillion facility deepens funding access for 2026 growth.
- Cermati Protect keeps bundling insurance with tiket.com, Bumame, and DR SPECS.
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Benefits
- Flexible Work Hours