Ninja Van

Tech-enabled logistics with real-time parcel tracking

Executive – Fulfilment - Key Account Management

Customer SuccessConfirmed live in the last 24 hours

Full-timeShah Alam, Selangor, MalaysiaNo salary listedIn-person

About the Job

Requirements

At least 1 year of experience in sales, business development, account management, customer success, or operations.
Experience in 3PL logistics, particularly fulfilment and warehousing.
A track record of providing service that meets shipper or platform expectations.
A diploma or degree in any field.
Strategic, innovative, and creative approach with strong business acumen.
Ability to work in and manage a fast-paced, collaborative environment.
Ability to multitask, quickly prioritize, and effectively delegate tasks.
Operations or account management experience in the logistics market, either eCommerce or B2B.
Strong existing working relationships with clients and internal teams.
Proficiency in Microsoft Office, including Word, PowerPoint, and Excel, and Google Workspace, including Docs, Slides, Sheets, and Forms.
Proficiency in reading, writing, and speaking English and Bahasa Melayu.

Responsibilities

Own and manage rapport with existing clients from onboarding and training, and build customer trust in the fulfilment service.
Manage day-to-day operations and change requests raised by assigned accounts.
Serve as the main customer support contact for existing operational and system enquiries.
Coordinate with internal stakeholders to understand customer needs, maximize retention and growth, and communicate learnings.
Maintain existing customer success metrics, documentation, and data.
Independently prepare, draft, and review presentations with customers.
Work closely on contract negotiations and engagements between clients and the legal team.
Handle enquiries and perform related duties, including ad hoc and fulfilment-related tasks as assigned.
Provide technical fulfilment expertise for incoming, onboarding, and existing customers.
Create customer retention through value propositions and continuous improvement.

Desired Qualifications

Proficiency in Mandarin for handling overseas clients.

Opening from Default - All locations

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Job Responsibility

Own and manage rapport with existing clients from onboarding, training, and build customer trust towards Fulfilment service.

Manage day-to-day operations and manage change requests raised by assigned accounts.

Main customer support for existing operational and system enquiries.

Coordinate with internal stakeholders to understand customer needs, maximize retention and growth, and communicate learnings.

Maintain existing customer success metrics, documentation and data.

Independently prepare, draft and review presentations with customers.

Work closely on contract negotiation and engagements between clients and legal team.

Handle inquiries and perform related duties including ad hoc and fulfilment related tasks as assigned.

Provide technical fulfilment expertise for incoming, onboarding and existing customers.

Create customer retention using value proposition and continuous improvement.

Job Requirement

At least 1 year experience in sales, business development, account management, customer success or operations role.

Experience in 3PL logistics business, particularly fulfilment and warehousing.

Track Record on provide service that is up to shipper or platform expectation.

At least Diploma / Degree in any field.

Strategic, innovative, and creative personality with a strong business acumen.

A passion for working in and managing a fast-paced, collaborative environment.

Adept multi-tasker with ability to quickly prioritize and effectively delegate tasks.

Operations or account management experience in Logistics market (either eCommerce or B2B)

Strong existing working relationships with clients and internal teams.

Proficiency in Microsoft Office (Word, Powerpoint, Excel) and Google Workspace (Docs, Slides, Sheets, Forms)

Proficiency in English and Bahasa Melayu (Reading, Writing & Speaking.

Proficiency in Mandarin will be added advantage for handling of overseas clients)

About the Company

Ninja Van

Tech-enabled logistics with real-time parcel tracking

Ninja Van provides delivery services in Southeast Asia using a tech-enabled logistics platform. It serves businesses (like e-commerce merchants and retailers) and individual customers, offering options such as real-time parcel tracking, delivery scheduling, and access to a broad network of drop-off and pick-up points. Pricing reflects parcel size and weight, distance, and adds revenue through services like cash on delivery. The technology behind Ninja Van supports scheduling, route optimization, and real-time visibility to customers. The company stands out by combining a scalable regional network with a customer-friendly digital experience, aimed at making deliveries easier and more reliable for ecommerce and everyday users. Its goal is to become a leading, dependable logistics provider in Southeast Asia by delivering consistent, convenient services.

Company size: 1,001-5,000
Company stage: Late Stage VC
Total funding: $1.1B
Headquarters: Singapore, Singapore
Founded: 2014

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