Job Title: Enterprise Implementation Manager

Department: Product Delivery

About the Role: The Enterprise Implementation Manager will primarily support our remote implementation model. This role will also occasionally support our Enterprise Services Delivery model, which focuses on temporarily embedding Unite Us team members in the early stages of partnership with customers who have significant business impact to provide expedited delivery and early ROI. The Implementation Manager will work with key stakeholders, both internally and externally, to proactively assess customer workflows and system adoption and consult with the customer to celebrate successes. This role includes a willingness to travel occasionally for customer needs, proven experience in managing customer relationships, and an ability to proactively identify risks and respond appropriately to rapidly changing situations. Implementation Managers are strong collaborators and work across departments and teams to ensure a seamless delivery of our solutions. The Implementation Manager is a detail-oriented or execution-focused individual with strong project management, customer management, and communication skills. They must have the ability to think on their feet and demonstrate expertise in executing a best-in-class implementation process. This role requires a process- and solutions-oriented mindset with the ability to drive operational efficiencies and decrease time to value for our customers.

What You'll Do:

Lead small- to large-scale implementations from end-to-end, acting as both the project manager and the customer point of contact during the implementation, including leading customer meetings, conducting workflow assessments, planning and executing configurations, and overseeing go-live support
Manage the successful delivery of all contracted solutions, ensuring cross-team dependencies are identified and completed in a timely manner, confirming that internal specialized teams have the information needed to complete assigned deliverables 
Manage and scope customer collateral needs such as training plans, client-specific workflow documentation, and marketing collateral
Guide customers through project plan development and execution of a Coordinated Care Network
Develop relationships with program or day-to-day stakeholders, community partners, service providers, and other stakeholders in the health and human services space to launch coordinated care networks
Plan, manage, and monitor projects for customers with varying complexities 
Lead standard technical implementations, such as SAML SSO
Maintain accuracy of all internal systems to warrant effective management of project pipeline and project resources

You’re a great fit for this role if:

Proven implementation and project management skills
3+ years of experience in a business, technology, consulting, public health, or social services environment
Experience building strong relationships and delivering customer-centric solutions.
Demonstrated ability to be consultative and manage multiple customers and projects at once. You show your resourcefulness by finding creative ways to execute, even when there’s not a predetermined path to follow.
Excellent communication and presentation skills – you’re an active listener who can break down complex ideas and tailor a message to a specific audience
Demonstrated ability to be both organized and agile – you are able to keep projects running smoothly and efficiently, but you know how to pivot when things don’t go as planned
Experience analyzing data to pull out insights, tell a story, and drive action
Experience learning new tools and software; preferred experience with Jira, Salesforce, and Google Suite

Our Mission:

Unite Us’ mission is to unlock the potential of every community. Our co-founders started Unite Us in 2013 to serve the people they served with. They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services, and set out to improve that experience for veterans and their families. Unite Us quickly expanded to serving all people who need connections to care across our country. Through Unite Us’ national network and software, community-based organizations, government agencies, and healthcare organizations are all connected to better collaborate to meet the needs of the individuals in their communities. We drive the collaboration to predict, deliver, and pay for services that impact whole-person health. If you want to do well and do good, join Unite Us.

Environmental Job Requirements and Working Conditions:

This position is remote, U.S. based.
This position may require 20% travel
The target pay range for this role is: $100,000-$125,000. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate's skills, experience, and competencies, as well as location.
All team members will be required to pass a background check which includes criminal, employment, and education verification

Benefits provided by Unite Us:

Medical, Dental, and Vision

We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits.

Wellness

Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members.

Flexible Time Off

Take what you need, including volunteer days and mental health days. We also offer 14 paid, company-wide holidays.

Paid Parental Leave

Adoptive parents are included.

Employee Resource Groups

Join our ERGs to connect and engage with colleagues, like Military Veterans

Spending Accounts

We offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits.

401(k) + Employer Match

Enjoy matching, immediate vesting and financial wellness resources

Additional Benefits

Life and AD&D - a company paid benefit, with the option to purchase additional coverage for yourself and your dependents

Disability Coverage

Accident Insurance

Pet Insurance

As part of this work at home job, we will provide you with all the necessary equipment to perform your duties, including a computer, mouse, keyboard as well as other items on our approved list of WFH supplies.

Unite Us is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees' differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. If you require assistance in applying for open positions due to a disability please email us at [email protected] to request an accommodation.

#LI-Remote

About the company

Unite Us connects healthcare providers, health plans, government entities, and nonprofits through a platform that coordinates services across sectors to support whole-person health. It identifies needs, delivers care, and handles payments within a national network spanning 44 states. Revenue comes from client subscriptions to its platform. It differentiates itself by enabling cross-sector collaboration, local delivery of services, and strong data privacy controls for handling sensitive health information, with a focus on improving behavioral health and community health outcomes.

Company Size

201-500

Company Stage

Grant

Total Funding

$380.6M

Headquarters

New York City, New York

Founded

2013

Get referred to Unite Us

See people who can refer or advise you

Simplify's Take

What believers are saying

September 2026 Instacart deal expands food-as-medicine programs for Medicaid, Medicare, and rural populations.
2026 New York 1115 and New Hampshire pilots prove repeatable statewide government contracts.
Missouri ToRCH and WakeMed show measurable ROI, supporting renewals and larger enterprise sales.

What critics are saying

January 2026 layoffs cut roughly 20% of staff, exposing execution strain and margin pressure.
Findhelp, Ready Computing, and embedded payer workflows erode Unite Us's standalone platform advantage.
If Medicaid waiver funding tightens in 2027, states can commoditize referral tech and bypass Unite Us.

What makes Unite Us unique

Unite Us owns closed-loop referrals with 125 million connections to care by September 2026.
Vircho acquisition added verification, analytics, and financial accountability for outcomes-based community networks.
Instacart partnership and New York interoperability deepen distribution across payers, states, and CBOs.

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Benefits

Competitive salary
Paid parental leave
401k match
Flexible vacation time
Medical, dental & vision coverage
Commuter benefits
Open, collaborative work spaces
Wide variety of snacks
Growth, development, & continuing education opportunities

Growth & Insights and Company News

6 month growth

-2%

1 year growth

-1%

2 year growth

-2%

Yahoo Finance

Sep 29th, 2026

Unite Us and Instacart partner to scale food-as-medicine programs nationwide

Unite Us has partnered with Instacart to expand food-as-medicine programmes across the United States. The collaboration addresses growing food insecurity, with 47.9 million Americans experiencing it in 2024 according to the latest Household Food Security report. The partnership combines Unite Us' closed-loop referral system with Instacart's Fresh Funds grocery benefit programme. Unite Us identifies eligible members, distributes benefits, and tracks outcomes, whilst Instacart handles benefit delivery through customisable grocery stipends redeemable at any grocer on its platform. The solution targets healthcare payers, providers, and public sector organisations seeking to scale nutrition programmes for Medicaid, Medicare, and rural populations. Participants can use the benefits alongside existing programmes like SNAP and WIC. The partnership enables organisations to reach eligible members, distribute funds directly, and measure the impact of nutrition spending on health outcomes.

Associated Press

Sep 1st, 2026

Unite Us appoints Greg Fitzgerald as CTO following Vircho Health acquisition

Unite Us, a technology provider for integrating health and community-based care, has appointed Greg Fitzgerald as Chief Technology Officer. Fitzgerald previously served as CTO of Vircho Health, which Unite Us acquired in early August. Fitzgerald brings over 20 years of software engineering experience and 16 years in technical executive leadership. At Vircho Health since 2022, he led technology and product strategies for the company's social care platform. As CTO, Fitzgerald will lead Unite Us' Engineering & Technology organisation, setting technical strategy across the platform. His team will integrate Unite Us' closed-loop referral system with Vircho's analytics and verification capabilities to create a unified platform tracking services from referral through outcome. Fitzgerald previously helped lead two startups to successful exits and served as Lead Technologist of Centene's Envolve Innovation Lab.

Unite Us

Sep 1st, 2026

Unite Us names Greg Fitzgerald Chief Technology Officer to accelerate progress toward integrated health and community care.

Unite Us names Greg Fitzgerald Chief Technology Officer to accelerate progress toward integrated health and community care. Company News September 1, 2026 Fitzgerald brings 16 years of healthcare software leadership, poised to drive the next era of community-based care, leveraging data to evidence value, streamline decision making, and optimize impact. NEW YORK, September 1, 2026 - Unite Us, the nation's trusted technology partner for integrating health and community-based care, today announced that Greg Fitzgerald has been appointed Chief Technology Officer (CTO) of the company. Fitzgerald previously served as CTO of Vircho Health, a company that Unite Us acquired in early August to add performance and financial tools for community care hubs to measure, optimize, and validate program performance. Fitzgerald brings over 20 years of experience as a software engineer and 16 years in technical executive leadership and strategy, with a career built at the intersection of healthcare, technology, data, and AI. At Vircho Health since 2022, he set the technology and product strategies for the company and led the software development, data engineering, data science, and AI engineering responsible for delivering Vircho Health's software-as-a-service social care platform, including tools for performance reporting, clinical-system connections, and field verification products currently in use for community care hubs in North Carolina. Earlier in his career, Fitzgerald helped lead two startups to successful exits and served as Lead Technologist of Centene's Envolve Innovation Lab. He has also run engineering teams for Centene Corporation, one of the country's largest government-sponsored health insurers, LiveHealthier, a digital corporate wellness company acquired by Centene, and HealthCentral, a social community of patients and experts acquired by Remedy Health Media. "Greg has spent his career turning healthcare data into something organizations can act on, which makes him the right leader for this moment," said Taylor Justice, CEO and co-founder of Unite Us. "For nearly 14 years, Unite Us has built closed-loop, longitudinal outcomes data, tracking not just referrals but whether people actually got the care and services they needed over time, across a nationwide network of thousands of organizations. Greg will continue our work to turn that record into insights, evolving our platform from one that tracks care to one that intelligently shows networks what action to take next and when." As CTO, Fitzgerald will lead Unite Us' Engineering & Technology organization, setting technical strategy and direction across the platform, while working closely with the product team to design, develop, and deploy Unite Us' suite of product offerings. His team will align Unite Us' closed-loop referral system, built on nearly 14 years and 125 million connections to care, with Vircho's analytics, operational, and verification capabilities, to deliver a single platform that can track a service from referral through outcome, optimize its delivery, and prove its impact along the way. "Community care continues to play an ever-expanding and critical role in the delivery of whole-person healthcare," said Fitzgerald. "Delivering improved health outcomes, reduced costs, and long-term quality of life improvements requires operating a trusted network of community-based organizations, understanding the needs of local population and individuals, and designing and executing the programs that effectuate change. "By bringing together Unite Us and Vircho Health's combination of market-leading technologies, the industry will finally have the full set of capabilities required to move from simply delivering referrals to optimizing for outcomes, and I'm incredibly excited and honored to be able drive the technology vision and execution that will allow Unite Us to continue to lead in this space," added Fitzgerald. Fitzgerald holds a Bachelor of Science in Computer Science, with a minor in Philosophy, from Bucknell University. He resides in Alexandria, VA, with his family. About Unite Us Unite Us is the nation's premier technology provider for integrating health and community-based care. Its proven product suite is used to proactively identify needs using advanced analytics, coordinate services between sectors in real-time, streamline referral and case management, and facilitate eligibility assessments and reimbursements across government, healthcare, health plans, and community organizations. The first of its kind, its closed-loop referral system prioritizes privacy and dignity and has integrated data and analytics tools used to measure impact, optimize programs, and shape policy. With over 2.1M services, Unite Us host the nation's largest network of community-based health and economic services dedicated to improving whole-person health. Learn more at UniteUs.com and LinkedIn.

HealthTech HotSpot

Aug 5th, 2026

Unite Us acquires Vircho Health, strengthening its platform for Health and community care networks.

Unite Us acquires Vircho Health, strengthening its platform for Health and community care networks. Deal adds performance analytics and verification tools to Unite Us' 13-year record of closed-loop care delivery for an added layer of intelligence to help community care networks validate investment; Vircho Health's full team joins Unite Us. NEW YORK-(BUSINESS WIRE)-Unite Us, the nation's trusted technology partner for integrating health and community-based care, today announced the acquisition of Vircho Health, a technology company whose performance and financial tools help the organizations running community care networks measure, optimize, and validate program performance. Unite Us welcomes the full Vircho Health team, including co-founders Craig Manson and Evan Jones. The acquisition comes as the bar for community care networks is rising. Funders no longer want to know only that a service happened; they are demanding evidence that the service was delivered, proof that it worked, data capturing network performance, and confidence that every dollar invested produced the outcome it was funded to solve. By integrating Vircho Health's capabilities into the Unite Us platform, its customers can unlock deeper insights into network health to help networks validate and accelerate their impact. "We earned the trust of the communities we serve by taking on the problem everyone else thought was too complicated: going the last mile to close the loop," said Taylor Justice, CEO and co-founder of Unite Us. "Vircho's analytics expertise, combined with what we've built over 13 years, gives our network a new layer of intelligence and gets the right insight to the right decision maker, so issues get resolved the first time." "We led the first era of integrated health and community care by proving a service happened. We intend to lead the next by providing the intelligent infrastructure that assists the network to determine the next best action, whether it is care navigation or network performance," Justice added. Unite Us built the infrastructure to connect sectors and prove community services were received, pioneering the closed-loop referral model and compiling a record of care and outcomes spanning 13 years and nearly 125 million connections to care across every health and economic service that touches a person's life. Vircho Health's platform turns that record into intelligent insights that meet the market's demand for further validation: performance reporting on every organization within a network, quality analytics that show where performance is strong and where it needs attention, and financial accountability tools that track spending down to the dollar. These tools are already being used with Unite Us technology in North Carolina today. "Vircho helps us turn network data into decisions. That's what it takes to run community care with the rigor funders now expect, and what every network in the country will need to meet Rural Health Transformation goals," said Laurie Stradley, DrPH, CEO of Impact Health, a Western North Carolina nonprofit that serves as both the Network Lead for the Healthy Opportunities Pilot (HOP) and a NC ROOTS Hub for the state's Rural Health Transformation Program. "As a partner of both Vircho and Unite Us, we see their coming together as one organization bringing us closer to a single, trusted source of truth for the outcomes we're accountable for," she added. The Vircho Health team brings deep expertise in healthcare data, clinical informatics, and integration with leading clinical systems that strengthens Unite Us' existing healthcare foundation. They will work across the combined company to bring their capabilities together to advance shared priorities. "Health and community care have run on separate rails for too long: separate data, separate systems, separate definitions of success. Unite Us built the connective tissue between them, and Vircho built the tools that make that connection count," said Craig Manson, CEO & co-founder of Vircho Health. "Joining forces means we can help every network prove, down to the service and the dollar, not just that care happened, but that it worked. That's the future we're building together." Better infrastructure also reduces the administrative burden on community-based organizations. Too much of their time goes to proving they did the work: duplicate reporting, invoicing and documentation requirements that pulls staff away from the people they serve. This acquisition means less time proving and more time serving, and a clearer record of the results these organizations deliver for the communities and funders that count on them. Terms of the transaction were not disclosed. About Unite Us Unite Us is the nation's premier technology provider for integrating health and community-based care. Its proven product suite is used to proactively identify needs using advanced analytics, coordinate services between sectors in real-time, streamline referral and case management, and facilitate eligibility assessments and reimbursements across government, healthcare, health plans, and community organizations. With over 2.1M services, HealthTech HotSpot LLC host the nation's largest network of community-based health and economic services dedicated to improving whole-person health. Learn more at UniteUs.com and LinkedIn. August 5th, 2026 August 4th, 2026

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