Customer Experience Specialist - Automotive Industry

Job Title:

Customer Experience Specialist (Flemish-speaking) - On-site - Automotive Industry JL01

Job Description

Experience the power of a game-changing career  

Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.  

If you’re looking to grow and be inspired, as a Customer Experience Specialist in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in the Luxury Automotive industry.  

What you will do in this role  

As a Customer Experience Specialist  on our team, you will:  

- Lead structured follow-up and support calls with prospective customers after they’ve expressed interest in a product 
- Represent a premium automotive brand with professionalism, courtesy, and attention to customer satisfaction 
- Reinforce brand value while identifying customer concerns or hesitations, especially around pricing and product preferences 
- Collect key insights and summarize interactions in a clear, structured format to support retailer sales teams 
- Maintain consistency and relationship continuity by managing both follow-up and offer-related calls with the same prospects 
- Ensure all customer interactions align with the quality standards and premium positioning of the brand. 

Concentrix is a great match if you:  

- Are bilingual or proficient in Flemish and English
- Hold a high school diploma (minimum), with a preferred background in business, communications, or automotive studies 
- Bring experience in customer service or sales — ideally within the automotive or luxury sectors 
- Communicate clearly and confidently, especially with executive-level or high-end clientele 
- Demonstrate a strong interest in the automotive industry and premium products 
- Are structured, professional, and discreet in handling sensitive topics like pricing or commercial offers 
- Are comfortable following a detailed, scripted call approach and submitting written reports post-interaction. 
 

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.  

What’s in it for you  

- Full-time 39 hours/week permanent contract: Monday - Saturday 09.00 - 18.00
- Salary 21.473,38 euros gross/year + up to 3.000 euros gross/year in bonus + private medical insurance
- Full paid training on the company and the project you'll be working on  
- Career development programs, specialized courses  

Experience the best version of you!  

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.  

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”  

Concentrix is an equal opportunity employer  

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. 

R1769498

Location:

ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements:

English, Flemish (Required)

Time Type:

Full time2026-12-14