Order Processing Tech Support Specialist

Responsibilities

• Serve as the first point of contact for the sales team in troubleshooting order issues in Salesforce, over Slack and Zendesk
• Identify what's blocking an order or opportunity, whether a validation error, an incorrect field value, or a wrong selection, and advise the user on resolving the error
• Investigate orders that fail at the point of processing, reproducing the issue where possible and isolating the cause before escalating
• Document resolutions, tag tickets correctly, and contribute to the internal knowledge base so recurring issues are faster to resolve next time

Requirements (Must-haves)

Salesforce Sales Cloud Experience: Hands-on experience with Salesforce Sales Cloud, including opportunities, accounts, quotes, orders, and pipeline stages. 
2–3 Years Technical Customer Support: Proven track record supporting users in real-time via live chat (Slack, Zendesk, or similar platforms).
Problem-Solving Skills: Demonstrated experience troubleshooting order processing issues, such as validation errors and user error
Communication: Exceptional written and verbal English skills to translate complex technical fixes to non-technical teams.
 

Nice-to-haves

Working knowledge of NetSuite as an ERP system
Experience in order management, order processing, or sales operations support, or equivalent hands-on experience working with sales orders
Hands-on experience with SQL, BigQuery, or data reporting tools.
Familiarity with Jira for issue tracking, escalation, and ticket management.
Experience working for a hosting or a B2B SaaS company. 

More Information:

• This is a fully remote position with a standard 40-hour fixed-schedule work week.
• This is shifting schedule. The exact work schedule depends on the client that you are assigned to but is often an afternoon or night schedule and so having flexibility when it comes to schedule is important.
• We have a company culture that focuses on the well-being of its team members, with a good work life balance and respectful work environment.
• This role follows the US Central Time
• Equipment provided
• HMO + 13th month pay