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Doxim

Customer communications management for regulated industries

Business Analyst

Business AnalysisPosted on Nov 12
Full-timeRemote in South AfricaNo salary listedRemote

About the Job

Requirements

  • Bachelor's degree in business administration, Information Systems, Finance, Economics, or a related field.
  • At least 7 years of Business Analysis experience.
  • Experience gathering and documenting business requirements.
  • Proficiency in Microsoft Excel, Power BI, Visio, and Microsoft Office applications.
  • Knowledge of Agile, Scrum, or Waterfall methodologies.

Responsibilities

  • Gather, document, and validate business requirements from stakeholders.
  • Analyze current business processes and identify areas for improvement.
  • Develop business requirement documents (BRDs), functional requirements, and process maps.
  • Facilitate workshops, meetings, and interviews with business stakeholders.
  • Collaborate with project managers, developers, and subject matter experts to deliver solutions.
  • Conduct gap analyses and recommend process enhancements.
  • Support system testing, user acceptance testing (UAT), and implementation activities.
  • Create reports, dashboards, and data analyses to support business decisions.
  • Monitor project progress and ensure business objectives are met.
  • Provide training and support for new systems and processes.

Desired Qualifications

  • CBAP (Certified Business Analysis Professional) or ECBA certification.
  • Experience with SQL and data analysis tools.
  • Experience working on technology, process improvement, or transformation projects.
  • Knowledge of business process modeling techniques.

About the Company

Doxim

Customer communications management for regulated industries

Doxim provides customer communications management solutions for regulated industries, helping organizations in financial services, insurance, healthcare, government, and utilities deliver compliant, accessible notices and bills. Its cloud-based platform designs, prints, delivers, and manages statements, notices, and alerts across multiple channels, with built-in privacy and regulatory compliance. The company focuses on long-term, subscription-based contracts with customized solutions, creating a stable, recurring revenue stream. Its goal is to help clients digitally transform their communications, improving accuracy and engagement while meeting compliance across regions including the United States, Canada, the United Kingdom, and Africa.

Company size
501-1,000
Company stage
Debt Financing
Total funding
$17.1M
Headquarters
Markham, IL
Founded
2000

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