Mission Strategist

About the role

You will be embedded on a military base with one of our customer groups. Your job is to earn trust by creating value: understanding what users are trying to accomplish, decomposing ambiguous problems into specific mission hypotheses, testing those hypotheses through workflows in our products, and onboarding users when those workflows prove useful.

This is not a traditional customer success, solutions, or product role. You will be forward deployed with access to government systems that most of the company cannot reach. You will configure product workflows, test and troubleshoot new releases, triage issues, and work closely with engineering and product to make our products more effective in the field. Some of this work will be gritty. Configurations may take hours and multiple iterations each day to get right. Problems will often be complex, unclear, and changing.  The impact of your work to our users will be high.

You will partner with the Mission team to cultivate relationships with new user groups on site, generate wins with those users, and translate those wins into the wins and stories that help Vannevar sustain and expand deployments. You will be the face of Vannevar for many of our Tampa users and customers.

You will often operate independently on site. You will have support from product, engineering, mission development, and leadership, but you will be responsible for deciding where to focus and how to maximize mission impact.

What you’ll do

• Embed with users. Sit on site every day with customer groups in Tampa and build deep intuition for their mission.
• Build trust. Earn credibility by understanding user problems and helping solve them over time.
• Turn ambiguity into hypotheses. Break complex mission problems into specific workflows that can be tested.
• Configure product workflows. Set up high-value workflows for users through creative, iterative configuration.
• Test and troubleshoot releases. Debug product issues on deployed government systems and work with engineering to resolve them.
• Generate mission wins. Identify what works, onboard users, and translate wins into evidence of impact.
• Develop new user groups. Build relationships with additional teams on site and identify where Vannevar can create value.
• Operate independently. Set priorities on site and push work through without waiting for perfect direction.
• Represent Vannevar. Be the face of the company with Tampa users and customers.

What we’re looking for

• Active TS/SCI clearance.
• This role is required to be in person in Tampa 4 days / week. 
• Comfort in the field. You can build trust with users in operational environments.
• High ownership. You take responsibility for outcomes and operate independently.
• Grit and persistence. You work through ambiguity, iteration, and friction until you get to impact.
• Strong mission judgment. You can identify which user problems matter and where product can create value.
• Product intuition. You understand how software products create value for users.
• Technical intuition. You can reason about how software systems work, break, and improve.
• Curiosity about agentic AI. You are excited to understand, configure, and apply AI-enabled systems.
• Professional presence. You can represent Vannevar well in high-stakes customer environments.

What we offer

• Health, dental, and vision insurance
• Unlimited PTO, shared downtime during the federal holiday calendar, and company-wide off time at the end of each year
• 401(k) match
• Lifestyle & wellbeing stipends
• Salary top-up during military reserve duty
• Fully paid parental leave
• Child and pet care reimbursement during travel