Tesla

Makes electric cars, robotaxis and grid batteries

Digital Sales Advisor - German Speaking

Account ManagementConfirmed live in the last 24 hours

Full-timeBerlin, GermanyNo salary listedIn-person

About the Job

Requirements

Passion for Tesla's mission and products, and a desire to share this with others.
Excellent communication skills and the ability to build rapport with customers across multiple channels, including phone, email, and chat.
Ability to explain complex topics to customers in simple terms.
Focus on educating and understanding customers' needs, with a natural ability to turn conversations into lasting relationships.
Ability to work in a fast-paced, high-pressure environment and prioritize multiple tasks and deadlines.
Strong attention to detail and organizational skills.
Ability to work independently and as part of a team.
Valid driver's license.
Fluency in German.

Responsibilities

Activate, enrich, and convert a robust sales opportunities pipeline by conducting regular engagement activities with existing owners, and guide them through the sales process, including financing, trade-ins, and delivery expectations.
Act as a central and trusted point of contact for current owners at various stages of their renewal journey, understanding their needs and proposing a tailored renewal solution.
Plan and maximize daily output by leveraging omnichannel communications, including phone, email, and live chat, to provide timely, accurate, and customized follow-ups and maximize renewal rates.
Contribute to sales and delivery goals by meeting and exceeding renewal and retention rate targets.
Pass on customer feedback to improve products, processes, and the customer renewal experience.
Collaborate with delivery, store, and headquarters teams to support test drives, customer handovers, pre-delivery support, and accurate contract and financing information processing.
Keep up with industry trends and best practices, including using new technology and web resources and monitoring the competitive landscape.

Category	Sales & Customer Support
Location	Berlin
Requisition ID	285599
Type	Full-time

Job Description

Tesla is on a mission to build a world of amazing abundance. With record-breaking growth over the years, the Ownership & Loyalty Advisor team is looking to expand to grow our customers’ renewals. Our current owners are the best advocate of the Tesla story and a key part of achieving our goal & mission. Keeping them engaged, satisfied & retained is therefore critical to us. As an Ownership & Loyalty Advisor, you will be the trusted voice that keeps this community engaged, inspired, and coming back. You won’t just be managing a sales pipeline; you will be building lasting relationships, turning every conversation into a connection and every connection into a lifelong Tesla Owner.

Job Responsibilities

Own your sales pipeline: Activate, enrich & convert a robust sales opportunities pipeline by conducting regular engagement activities with existing owners. Guide them through sales process, including financing, trade-ins and delivery expectations, each one as an opportunity to re-ignite passion for Tesla

Act as a central & trusted Tesla point of contact for current owners with various level of maturity in their renewal journey. Understand their uniqueness to propose a tailored renewal solution

Plan & maximize: the output of each day by leveraging omni-channel communication (phone, emails, live chat and others) to secure timely, accurate & customized follow-ups maximizing our renewal rates

Achieve targets: Actively contribute to the achievement of sales & delivery goals by meeting and exceeding renewal & retention rate targets. Your success will be measurable, visible & celebrated

Constructive feedback: As a frontline representative interacting with our customers all day, you will pass on valuable inputs to improve products, processes, and the entire customer renewal experience

Collaboration: with delivery, store & HQ teams to ensure seamless test drives, customer handovers, proactive pre-delivery support, accurate contract and financing information processing, and more!

Master industry trends and best practices: including utilization of new technology, web resources and competition landscape to delivery world-class experience

Job Requirements

Passion for Tesla's mission and products, and a desire to share this with others

Excellent communication skills and the ability to build rapport with customers across multiple channels (phone, email, chat)

The ability to explain complex topics to customers in simple terms

Focus on educating and understanding customers' needs, with a natural ability to turn conversations into lasting relationships

Ability to work in a fast-paced, high-pressure environment, and prioritize multiple tasks and deadlines

Strong attention to detail and organizational skills

Ability to work independently and as part of a team

Valid Driver License
Fluency in German

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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