Senior Facilities Manager

Job Title

Senior Facilities Manager

Job Description Summary

The purpose of this position is to provide leadership and management for the facilities organization at a specific location, set of buildings, or campus environment. The Facilities Manager is charged with the day-to-day implementation of policies, procedures, programs and workplace services delivery that provides a well-managed and well-maintained building. An emphasis of this role is placed on a positive response to the concerns and needs of the tenants, environmental health and safety, and quality programs, in coordination with the client's goals and objectives. This position coordinates the activities, financials, vendors and manpower required for current and future needs of the building and operations.

Job Description

Responsibilities:

• Lead, plan and supervise IFM operations across multiple sites, ensuring consistent service delivery and compliance with contractual requirements, KPIs, SOPs and C&W Services standards.
• Oversee building, M&E and critical systems operations, including preventive and corrective maintenance, inspections, asset performance and timely rectification of defects.
• Lead on-site facilities personnel and coordinate contractors, specialist vendors and service partners to achieve required safety, quality and performance standards.
• Serve as a key client liaison, providing proactive communication, operational updates, incident reports, performance reporting and recommendations for improvement.
• Manage emergencies and incidents, including after-hours escalation where required; lead investigations, root-cause analysis and implementation of corrective and preventive actions.
• Maintain and regularly review building SOPs, emergency procedures and operational controls, ensuring compliance with applicable statutory, fire safety, workplace safety and other regulatory requirements.
• Perform Fire Safety Manager (FSM) duties where appointed and maintain the required valid certification.
• Drive service quality through audits, inspections, performance reviews and continuous improvement initiatives.
• Support preparation of specifications, quotations, variation works, contract administration, procurement and vendor performance management.
• Monitor operating costs, budgets and resource deployment, identifying opportunities for cost optimisation without compromising safety or service standards.
• Use the Computerised Maintenance Management System (CMMS) and other digital FM platforms to manage work orders, maintenance records, asset information, service performance and reporting.
• Identify and implement initiatives that improve building reliability, energy efficiency, sustainability, productivity and customer experience.
• Support projects, A&A works, asset replacement and other improvement programmes as required.

INCO: “Cushman & Wakefield”