Senior Sales Manager - Leisure

Mandarin Oriental is looking for a Senior Sales Manager - Leisure, USA to join Mandarin Oriental Lutetia, Paris.

This is a hybrid position, with 3 days in our NYC office and 2 days working remotely each week.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 

About the job
 

The Senior Sales Manager - Leisure, USA is responsible for positioning and selling Mandarin Oriental Lutetia, Paris across the U.S. leisure market, with a primary focus on luxury travel agencies, travel advisors and other high-value leisure intermediaries. The role is accountable for growing qualified room revenue, market share and brand visibility from the United States while building long-term relationships with key agency partners and luxury travel networks.

The Senior Sales Manager - Leisure, USA reports to the Director of Sales, Mandarin Oriental Lutetia (based in Paris).

As a Senior Sales Manager - Leisure, USA you will be responsible for the following duties:

• Develop and execute the annual U.S. leisure sales action plan in line with the hotel’s commercial strategy, budget and revenue objectives. 

• Own and grow a portfolio of high-producing luxury travel agencies and advisors across the East Coast of the United States (New York, Florida, North Carolina, Georgia, New Jersey, Pennsylvania, Massachusetts, Connecticut, Virginia, District of Columbia, Maryland, Kentucky, Maine, Rhode Island, Tennessee, New Hampshire, West Virginia, South Carolina, Vermont). Manage relationships with all travel advisors in the assigned region, regardless of whether IATA-based production tracking credits their business to another state. 

• Prospect, qualify and convert new agency partners and high-value leisure accounts capable of generating incremental business for the hotel. 

• Drive room and suite revenue by presenting the hotel’s positioning, accommodations, experiences and commercial offers to the right U.S. leisure clients and intermediaries. 

• Plan and conduct regular sales calls, agency visits, presentations, trainings, roadshows and client events across priority U.S. markets. 

• Organize and participate in familiarization trips, educational visits and hotel inspections for strategic advisors and agency partners. 

• Maximize the hotel’s visibility and production within relevant luxury travel agency networks and consortia, and keep partner-facing content and profiles accurate and current. 

• Build strong relationships with key prescribers and follow up on important guest stays in close coordination with the Paris-based hotel teams. 

• Negotiate and manage account agreements within the commercial and revenue framework established by the hotel. 

• Monitor account production, ADR, room nights, revenue, booking patterns and return on sales activities; provide regular reporting and recommendations to Commercial Leadership. 

• Maintain an up-to-date pipeline, account plans, activities and client information in the hotel’s CRM and sales tracking tools. 

• Monitor U.S. luxury travel trends, competitive activity and changes in demand, identifying new opportunities and recommending commercial actions. 

• Work closely with Revenue, Reservations, Marketing, Guest Relations and Operations to ensure commercial opportunities are converted and key clients receive a seamless luxury experience. 

• Represent Mandarin Oriental Lutetia, Paris at selected industry events, trade shows and partner engagements, acting as an ambassador for the hotel and the Mandarin Oriental brand. 

• Undertake other reasonable duties related to the achievement of the hotel’s commercial objectives, including supporting the MOLUT team on Group and Entertainment opportunities as they arise.

As a Senior Sales Manager - Leisure, USA, we expect from you:

• Proven sales experience in luxury hospitality or luxury travel, ideally with responsibility for the U.S. leisure market.
• Strong existing network among U.S. luxury travel agencies, travel advisors and relevant leisure intermediaries. 
• Demonstrated ability to develop accounts, generate incremental revenue and convert new business. 

• Strong understanding of luxury hotel distribution, agency relationships, commercial negotiation and revenue strategy. 

• Excellent presentation, relationship-building, networking and influencing skills, with a polished approach appropriate for luxury clientele. 

• Commercially analytical, comfortable reviewing production, ADR, room nights, revenue and account performance. 

• Highly organized, proactive and autonomous, with the ability to manage a remote market while collaborating closely with a Paris-based commercial team. 

• Ability to travel locally and internationally (up to 50% of time travelling may be required). 

• Professional fluency in English; French is an asset. 

• Comfortable with Microsoft 365 and hotel CRM / sales systems.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Pay & Benefits

• $98,000 to $129,000 based on experience
• Paid time off
• Company-match 401(k)
• Company-paid Short Term Disability coverage(i.e.) Medical/Accident insurance
• Company-subsidized credits towards wellness and fitness facilities

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Colleagues or candidates should direct requests for accommodation to the Director of People and Culture Services.

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