O'Reilly Auto Parts

Automotive parts retailer with nationwide stores

Paint Specialist

Retail SalesConfirmed live in the last 24 hours

Full-timeCameron, MO, USANo salary listedIn-person

About the Job

Requirements

Strong verbal and written communication skills.
Ability to quickly match alphanumeric sequences.
Ability to provide outstanding, friendly, and professional customer service.
Ability to multitask while handling customers on the phone and in the store at the same time.

Responsibilities

Build and maintain relationships with retail and professional paint, body, and equipment customers to ensure consistent and profitable sales growth.
Look up color formulas and mix custom original equipment manufacturer colors.
Provide technical assistance and use paint, body, and equipment sales tools to serve retail and professional customers.
Work with the Store Manager to set and accomplish paint, body, and equipment sales goals.
Develop strong relationships with retail and professional paint, body, and equipment customers.
Offer color-matching expertise and paint-product selection advice.
Identify original equipment manufacturer paint codes, enter formulas on the formula retrieval computer, and mix and tint paint according to paint manufacturer specifications.
Use color-matching tools, including ColorNet, Paint Manager, variant decks, and spectrophotometers.
Maintain the mixing room, scales, mixing machines, and paint counter in a clean and safe condition.
Manage paint, body, and equipment inventory, including checking in and stocking products, completing monthly cycle counts, and working with the Store Manager to add new products and remove dead inventory.
Implement a weekly call schedule, prepare call summaries for review by the Store Manager, and submit them monthly to the District Manager.
Coordinate and route Delivery Specialists with the Installer Service Specialist to support service and efficiency.
Follow and promote company customer service programs, including Hi-5, Low Price Guarantee, Dialing for Dollars, and Related Selling.
Gather information from paint, body, and equipment customers for labor claims or warranties.
Assist and train other store team members on paint, body, and equipment sales and technical questions.
Maintain relationships with contracted paint, body, and equipment customers and report contract status or issues to the Store Manager, Territory Sales Manager, and Regional Field Sales Manager/Paint, Body, and Equipment Senior Representative as needed.
Keep up with paint, body, and equipment industry news, processes, and products, including applicable Environmental Protection Agency and Occupational Safety and Health Administration regulations and compliance requirements.
Promote current paint, body, and equipment sales tools to customers, including Shop Specials, Tool Box, Hot Sheet, and Product Announcements.
Work with the Store Manager to ensure professional paint, body, and equipment customers have correct market pricing while maximizing profits and remaining competitive.
Greet walk-in customers promptly and courteously, and assist them in selecting merchandise.
Complete required FastTrack training modules relevant to the position.
Accept cash and checks, make change, process credit-card transactions, and use card and check readers for each transaction.
Accept returned merchandise for credit in accordance with policies and procedures.
Handle customer complaints in accordance with policies and procedures.
Assist with daily image-maker and planogram updates, including stocking, fronting, facing, and cleaning.
Perform clerical work, including preparing new and warranty merchandise returns, assisting with monthly stock adjustments, and assisting with daily paperwork.
Work with Territory Sales Managers as a team to provide service to professional paint, body, and equipment customers.

Desired Qualifications

Automotive paint and body knowledge or experience.
Technical schooling.
Fluency in multiple languages; Spanish is highly desired.

Responsible for building and maintaining relationships with PBE customers to ensure consistent and profitable sales growth. Responsible for color formula lookup and mixing of custom OEM colors. Provide technical assistance and use PBE sales tools to provide customers, both retail and professional, with the highest level of service. Work with Store Manager to set and accomplish PBE sales goals.

Bilingual candidates encouraged to apply.

ESSENTIAL JOB FUNCTIONS

Works with PBE customers, both retail & professional, to develop strong relationships.

Offer color matching expertise and paint product selection advice

Identify OEM paint codes, enter formulas on the formula retrieval computer and mix and tint paint according to paint manufacturer specifications

Utilize color matching tools (ColorNet, Paint Manager, variant decks, spectrophotometers, etc…) Maintain the mixing room, scale(s), mixing machine(s) and paint counter, providing a clean and safe environment.

Manage all PBE inventory including, but not limited to, checking in and putting up stock, completing monthly cycle counts, and working with the Store Manager to add new products and remove dead inventory.

Implement a weekly call schedule and call summary to be reviewed by the Store Manager, and submitted monthly to the District Manager.

Work with Installer Service Specialist to coordinate and route Delivery Specialists to ensure good service and efficiency.

Follow and promote all company customer service programs, i.e. Hi-5, Low Price Guarantee, Dialing for Dollars, Related Selling, etc.

Work with PBE customers to gather the proper information in the case of a labor claim or PBE warranty.

Assist and Train other store Team Members in PBE sales and technical questions.

Maintain a close relationship with all PBE Contracted Customers and report to Store Manager, TSM, and RFSM/PBE SR when needed on contract status or issues.

Keep up with PBE industry news, processes, and products, including EPA & OSHA regulations and compliance that impact your store and customers.

Promote current PBE sales tools to customers, i.e. Shop Specials, Tool Box, Hot Sheet, Product Announcements, etc.

Work with SM to ensure all PBE professional customers have the correct pricing loaded for your market while maximizing profits and staying competitive.

Promptly greet walk-in customers in a friendly, courteous manner and assist them in the selection of merchandise.

Complete required FastTrack training modules relevant to position.

Accept cash and/or checks and make change. Process credit card transactions. Utilize card and check readers for each transaction.

Accept returned merchandise for credit, according to all policies and procedures.

Handle customer complaints according to all policies and procedures.

Assist with completion of daily image maker, and planogram updates, including but not limited to, out front stocking, fronting and facing, cleaning, etc.

Perform various types of clerical work, i.e. prepare new and warranty merchandise returns, assist with monthly stock adjustment, and assist with daily paperwork, etc.

Works with Territory Sales Managers to provide superior service to all professional PBE customers through a TEAM effort.

SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES

Required:

Strong communication skills both verbal and written

Ability to quickly match alphanumeric sequences

Ability to provide outstanding, friendly, and professional customer service

Must be able to multitask, handling customers on the phone and in the store at the same time

Desired:

Automotive paint and body knowledge or experience

Technical schooling

Fluency in multiple languages (Spanish is highly desired)

O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.

Total Compensation Package:

Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [email protected] or call (800) 471-7431 option , and provide your requested accommodation, and position details.

About the Company

O'Reilly Auto Parts

Automotive parts retailer with nationwide stores

O'Reilly Auto Parts runs a large network of auto parts retail stores and distribution centers, selling automotive parts and supplies to retail customers and professional installers. It stocks a wide range of parts and related items and helps customers choose the right parts with knowledgeable staff and efficient service. The company differentiates itself through its nationwide store footprint, emphasis on customer service, and a culture focused on growth and development, aiming to be the dominant supplier in its markets by offering the best price, quality, and service. Its goal is to become the leading auto parts supplier in its market areas by delivering strong prices, quality parts, and high levels of service.

Company size: 10,001+
Company stage: IPO
Headquarters: Springfield, IL
Founded: 1957

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