Service Coordinator

Manulift is the Canadian leader in telescopic forklifts and the exclusive distributor of Merlo equipment in Canada. Our mission is to help our customers improve productivity and profitability through equipment solutions tailored to their needs.

As we continue our significant national growth, Manulift is looking for people who take ownership, find solutions, and have a direct impact on our customers’ experience and operational performance.

We are currently looking for a Service Coordinator to join our team in Stoney Creek.

Reporting to the Field Foreman, you will play a key role in planning and coordinating maintenance activities for our fleet and our customers’ equipment. You will turn maintenance needs into efficient action plans, optimizing schedules, routes, and technician movements.

You will also ensure that technicians have the right information and resources to perform their work efficiently, while keeping customers and internal teams informed throughout the process.

 Main responsibilities:

• Analyze maintenance requirements and ensure the accuracy of planning data, including projected hours, maintenance cycles, next service dates, and maintenance plans.
• Communicate with internal and external customers to schedule and coordinate maintenance appointments.
• Create work orders and optimize technician schedules and routes to minimize unproductive travel.
• Coordinate the daily activities of mobile maintenance technicians and provide them with all information required to complete their work.
• Confirm site access, specific requirements, and operational constraints before technicians are dispatched.
• Follow up on completed work and communicate repairs, recommendations, and future maintenance needs to the appropriate teams.
• Work closely with the Field Foreman to anticipate upcoming maintenance needs and plan future interventions.
• Identify customers who could benefit from Manulift’s maintenance program and promote the service when appropriate.
• Coordinate maintenance activities in areas not covered by mobile maintenance technicians.
• Prepare maintenance kits and ensure technicians have the required parts and information.
• Ensure the quality and standardization of maintenance documentation and SRTs.
• Process parts billing and maintain maintenance parameters in the appropriate systems.
• Contribute to the continuous improvement and optimization of maintenance processes.

Expérience and desired skills 

• Experience in a mechanical, maintenance, service, or operations environment.
• Diploma in construction equipment mechanics, agricultural mechanics, heavy machinery mechanics, or a related field is an asset.
• Strong ability to plan, organize, and prioritize multiple interventions simultaneously.
• Sound judgment and ability to quickly find solutions when plans change.
• Strong communication and customer service skills.
• Comfortable working with ERP systems and Microsoft Office.
• Experience coordinating or supervising a team is an asset.
• Strong organizational skills, autonomy, and attention to detail.

Why Manulift?

• Competitive salary based on experience.
• Monday to Friday daytime schedule.
• Overtime opportunities.
• Telemedicine service from day one (Telus Health).
• Group insurance paid 75% by Manulift.
• Group RRSP and DPSP.
• Team activities, recognition events, and family days.
• Physical activity allowance.
• Internal growth and career advancement opportunities.

The profile we’re looking for

Someone who enjoys a fast-paced environment, knows how to stay in control when plans change, and is always looking for a better way to get things done.

Someone who understands that good planning is not simply about filling a schedule — it’s about putting the right resources in the right place, at the right time, with the right information.