Enterprise Account Manager
About the job
- At least 7 years of experience in an account management or sales role.
- A proven track record of meeting or exceeding targets.
- MEDPICC discipline and the ability to qualify, progress, and forecast opportunities with clear evidence.
- Experience managing commercial conversations with multiple stakeholders, including champions, economic buyers, procurement, and executive sponsors.
- Deep knowledge of Atlassian's product suite and a strong understanding of the enterprise software landscape.
- Advanced skills in full-cycle sales, strategic planning, negotiation, and stakeholder management.
- The ability to work autonomously and grow a book of business.
- Strong communication skills and executive presence; the ability to build trust quickly.
- Experience with CRM discipline and deal documentation.
- A bachelor's degree in a relevant field.
- Experience in solution selling, using products such as Atlassian to drive transformational services solutions to customers.
- The role ideally calls for experience or interest in software sales, such as SaaS, enterprise software, or the Atlassian ecosystem; this is highly preferred but not mandatory when strong sales fundamentals are present.
- Process discipline, including CRM hygiene, qualification frameworks, and forecast accuracy.
- Build and maintain lasting relationships with customers and partners by understanding their focus, anticipating their needs, and solving their problems.
- Lead XBRs (real-time QBRs) for high-value, high-touch accounts, focusing on strategic alignment and value demonstration.
- Develop strategic problem/solution roadmaps that address current and long-term customer needs.
- Generate leads, manage pipeline, update forecasts, and develop and execute account plans.
- Perform prospecting activities such as cold calling and networking.
- Close opportunities to achieve sales targets.
- Deliver partner software quotes and orders, ensuring eligible deals are registered with the appropriate partner program incentives.
- Co-sell with partners by jointly creating services and software solutions that address customer needs.
- Follow up with customers regularly to ensure needs are being met and to identify opportunities.
- Maintain CRM and account plans for customers and prospects using HubSpot and NetSuite.
- Coordinate internal and external resources, including Licensing, Services, Solution Architecture, RevOps, Marketing, Finance, and Legal, to improve customers' experience.
- Host product demonstrations, webinars, and other online events to educate customers and prospects.
- Illustrate the value of ServiceRocket's products and services to create growth opportunities.
- Stay current with ServiceRocket's offerings and industry trends.
- HubSpot and NetSuite experience is preferred.
About the company
ServiceRocket helps organizations get the most value from Atlassian software such as Jira and Confluence. It delivers consulting, training, managed services, licensing, and a suite of integrated apps to improve how teams plan, track, and collaborate on work. The core offerings include expert advisory services to implement and optimize Atlassian products, hands-on training to build team proficiency, ongoing managed support to maintain and upgrade systems, and licensing plus apps that extend Atlassian functionality. The company differentiates itself by combining deep Atlassian expertise with end-to-end services and a product ecosystem, backed by Platinum-level partnership status. Its goal is to enable businesses to deploy Atlassian tools more effectively, boost productivity, and maximize the return on their Atlassian investments.
Company Size
201-500
Company Stage
Seed
Total Funding
$270K
Headquarters
Sydney, Australia
Founded
2001
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Simplify's Take
What believers are saying
- Opsgenie support ends April 5, 2027, driving migrations ServiceRocket already markets.
- ServiceRocket's August 2026 customer wins show demand for cloud migration, governance, and JSM.
- Atlassian Team’26 and Rovo events signal stronger enterprise appetite for AI workflow adoption.
What critics are saying
- Appfire bought twenty-plus ServiceRocket apps in January 2023, stripping product moat.
- Atlassian can commoditize partners by bundling Rovo, Teamwork Graph, and cloud migrations directly.
- ServiceRocket’s services-heavy model faces talent attrition; losing senior consultants breaks delivery quality fast.
What makes ServiceRocket unique
- ServiceRocket became Atlassian’s first partner, with platinum status across APAC and North America.
- Its 20-year Atlassian specialization spans consulting, training, managed services, licensing, and migrations.
- Global delivery across eleven countries gives enterprises one vendor for deployment, adoption, and support.
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Benefits
- Health Insurance
- Stock Options
- 401(k) Retirement Plan
- Paid Vacation
- Hybrid Work Options