Guest Experience Host
Merlin Entertainments
Guest Experience Host
Merlin Entertainments
Manages branded visitor attractions and parks
🎬 Ready for your moment in the spotlight?
At Madame Tussauds New York, every shift feels like walking the red carpet! ✨ From welcoming guests and creating unforgettable experiences to serving snacks and keeping the excitement flowing, you'll be part of the team that brings the magic to life every day.
We're looking for energetic, friendly, and enthusiastic team players who love engaging with people and creating memorable moments. If you're outgoing, reliable, and ready to have fun while you work, we want to meet you! 🙌
✅ Must be 18 years of age or older for the role
✅ Seasonal Position: End Date January 9, 2027 📆
✅ Holiday availability is a BIG plus! 🎄🎉✨
✅ Ready to mix it up? No two days are the same! Team members may be cross-trained and scheduled in different areas of the attraction, including Admissions, Food & Beverage, Retail, and Guest Operations based on business needs. 🔄🎟️🍿🛍️
🎟️ Roll Out the Red Carpet Welcome guests with a smile and help kick off an amazing experience from the moment they arrive.
📱 Admissions Superstar Assist with ticket scanning, admissions, and guest questions while keeping lines moving smoothly.
🍿 Serve Up Smiles Provide food and beverage service with speed, accuracy, and exceptional guest service.
🛍️ Create Memorable Moments Help guests discover souvenirs, snacks, upgrades, and experiences that make their visit even more unforgettable.
🚶 Keep the Fun Flowing Support crowd management, guest engagement, and operational needs throughout the attraction.
🧼 Keep It Camera-Ready Help maintain clean, organized, and welcoming spaces that are always guest ready.
🔄 Jump In Where Needed Work across multiple departments and support fellow team members to ensure an outstanding guest experience throughout the attraction.
✅ Safety First Follow all health, safety, sanitation, and food handling procedures to help create a safe and enjoyable experience for everyone.
✨ Friendly, positive, and outgoing
✨ Passionate about creating amazing guest experiences
✨ Comfortable working in a fast-paced environment
✨ A team player who enjoys meeting new people
✨ Flexible and excited to learn multiple areas of the business
✨ Available to work weekends, holidays, and peak attraction periods
🌟 Join the team behind the magic and help create unforgettable experiences at one of New York City's most iconic attractions! 🎬📸🍿✨
About You
🎢 6–12 months of experience in attractions, entertainment, or customer service is a magical bonus!
😄 Fun, dynamic, and friendly personality that lights up the room.
🗣️ Great communication, listening, and people-boosting skills.
🚀 Self-motivated and ready to shine—solo or with the team.
📅 Super flexible—able to work days, nights, weekends, holidays, and special events!
Manages branded visitor attractions and parks
Merlin Entertainments operates a global portfolio of branded visitor attractions, including theme parks and experiences. It owns and runs properties such as LEGOLAND Parks, Sea Life centers, The Dungeons, Madame Tussauds, and the London Eye, combining rides, shows, and interactive experiences to attract paying visitors. The company grows by acquiring and integrating well-known brands and venues, then operating them as unified, brand-driven experiences across multiple countries. Its competitive edge comes from scale, a diverse mix of world-famous brands, and a track record of expanding via strategic acquisitions to create a broad, international attraction network. The goal is long-term growth and value creation by expanding its branded attractions footprint and improving operating performance, while staying private to focus on sustained development rather than quarterly market pressures.
Explore more opportunities at Merlin Entertainments