Director IT - Organizational Change Management & Business Enablement

Job Description

The Opportunity: 

This role is required to be onsite at our El Segundo, CA headquarters. 

The Director of Organizational Change Management (OCM) and Business Enablement is a strategic leader responsible for driving enterprise-wide transformation by aligning people, processes, and technology. This role ensures that the human side of change is proactively managed to accelerate adoption, minimize resistance, and deliver measurable business outcomes. The ideal candidate brings a blend of strategic foresight, operational execution, and deep expertise in change leadership, organizational design, and business enablement

What Your Impact Will Be: 

Organizational Change Leadership

• Develop and execute enterprise-wide OCM strategies that support business and technology transformations.
• Lead stakeholder engagement, change impact assessments, readiness planning, and resistance management.
• Embed OCM into agile delivery models and transformation roadmaps to ensure alignment with business goals.

Business Enablement & Adoption

• Design and implement scalable enablement frameworks that integrate training, communications, and adoption strategies.
• Lead the development of role-based training programs and content creation tools to support enterprise solution rollouts.
• Drive post-integration enablement for enterprise tools, services, and support models.

Organizational Design & Process Optimization

• Partner with IT and business leaders to align organizational structures, spans and layers, governance, and communication flows.
• Facilitate current and future state assessments, gap analyses, and implementation plans to support process improvement initiatives.
• Use data-driven strategies to define IT organizational goals, identify performance gaps, and forecast future demand.

Leadership Engagement & Culture Building

• Facilitate IT Town Halls, Extended Leadership Workshops, and global culture-building events.
• Serve as a trusted advisor to senior leadership, presenting business cases and transformation strategies to the C-suite.
• Lead global change enablement, training, and communications teams to ensure consistent messaging and execution.

Program Integration & Governance

• Align change and enablement strategies with program milestones and enterprise architecture.
• Define and track KPIs to measure adoption, engagement, and business readiness.
• Ensure seamless coordination between business and IT to translate technical changes into business impacts.

Qualifications

What We’re Looking For: 

• Bachelor’s degree; advanced degree preferred.
• 15+ years of experience in IT, business transformation, or change leadership.
• 10+ years leading OCM in large-scale, global business/IT transformations.
• Proven experience leading culture and change programs, including global leadership events and workshops.
• Demonstrated business and technology acumen with a track record of delivering results.
• Strong written and verbal communication skills; ability to influence at all levels.

Additional Information

Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Join Mattel's Talent Community and start receiving exciting updates about our company, our employees, and our culture. Also, interested in signing up for job alerts? Do so here!

How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work:
This role is an in-office role Monday-Thursday, and work from home on Fridays. We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.

Who We Are:
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.
Beware of recruiting scams: Mattel will only contact you through official @mattel.com or @smartrecruiters.com email addresses and will never ask for payment or sensitive personal information during the hiring process.

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law.

Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.

The pay range for this position is between $192,000 and $230,000 annual. The pay range is indicative of projected hiring range, however base pay will be determined based on a candidate’s work location, skills and experience. Mattel offers competitive total pay programs, comprehensive benefits, and resources to help empower a culture where every employee can reach their full potential. 
 

Videos to watch:
The Culture at Mattel
Corporate Philanthropy