Technical Architect

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Job Category

Customer Success

Job Details

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JD: Technical Architect – Slack Practice

Job Title: Technical Architect (Slack)
Organization: Salesforce Professional Services – Global Delivery Centre (GDC)
Employment Type: Full-Time

About the Role

As a Technical Architect for the Slack Practice within Salesforce Professional Services (GDC), you will be the hands-on technical authority for complex Slack transformations. These range from large-scale Enterprise Grid migrations and custom app development to next-generation Agentforce and Salesforce integrations.

You will partner closely with global practice leaders, onshore engagement managers, and enterprise customers. You will design, lead, and deliver architectures that solve critical business challenges. This is an individual contributor role with no people management responsibilities. It is 50% billable.

Key Responsibilities

• Serve as the lead Technical Architect for Slack enterprise implementations, providing architectural oversight across client deliverables.
• Design and own solution architectures for Enterprise Grid, custom apps, integrations, and Slack + Salesforce use cases.
• Establish best practices, reusable code repositories, standard operating frameworks, and review gates for Slack custom apps (Bolt framework, Block Kit, API limits, security).
• Oversee enterprise migration architectures, covering identity mapping, data retention, DLP compliance, and cutover execution.
• Champion architecture reviews and guide delivery teams through complex customer design challenges.
• Lead functional and technical workshops, and demonstrate leadership in designing, building, testing, and deploying solutions.
• Collaborate with onshore delivery teams to scope technical effort, review estimates, and ensure seamless global delivery.
• Lead practice initiatives around Slack + Salesforce convergence (Agentforce for Slack, Salesforce Channels, CRM integrations).
• Drive internal IP development, such as reusable Slack accelerators, migration automation scripts, and workflow templates.
• Mentor and coach consultants and developers on technical topics, and contribute to certification bootcamps (Certified Slack Developer, Certified Slack Admin) and enablement on emerging features (Agentforce in Slack, Slack CLI).
• Support technical interviews to help scale the practice.
• Work with Resource Management and Practice Directors on project readiness and technical staffing needs.

Required Technical Skills & Competencies

Slack Enterprise Grid & Administration

• Deep understanding of Enterprise Grid topology, multi-workspace scoping, and enterprise governance.
• Experience with identity lifecycle management: SAML 2.0 SSO (Okta, Azure AD, Ping) and SCIM directory sync.
• Strong foundation in enterprise security, compliance, DLP, eDiscovery, EKM, and the Slack Audit Logs API.
• Governance of Slack Connect, external collaboration policies, and app installation approval pipelines.

Slack App Development & APIs

• Proven hands-on experience with the Bolt Framework (Node.js or Python).
• Mastery of Block Kit, interactive components, modals, and App Home architectures.
• Thorough knowledge of the Web API, Events API, Webhooks, Socket Mode vs. HTTP endpoints, and rate-limiting best practices.
• Familiarity with the Slack CLI, modular app architecture, manifest.json, and Workflow Builder custom functions.

Enterprise Migration & Consolidation

• Architectural knowledge of migrating from Microsoft Teams, Mattermost, and freemium or standalone Slack workspaces to Enterprise Grid.
• Familiarity with user/channel mapping schemas, export/import APIs, data parity verification, and cutover runbooks.

DevOps & Engineering Standards

• Solid understanding of CI/CD pipelines, Git workflows, automated testing, and secure API integration standards.
• Experience hosting Slack apps on Heroku, AWS, GCP, or Azure.

Required Qualifications & Experience

• Total Experience: 10-15+ years in software engineering, technical consulting, or enterprise cloud solutions.
• Architecture Experience: 5+ years as a technical architect or lead designing and delivering enterprise solutions in a global delivery or consulting model.
• Education: Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or equivalent practical experience.

Preferred Qualifications (Nice to Have)

Salesforce Platform Knowledge

• Familiarity with Sales Cloud, Service Cloud, Platform Events, Apex, and Flow.
• Hands-on or architectural experience integrating Salesforce with Slack (Salesforce for Slack apps, CRM record sync, Agentforce).

Certifications

• Certified Slack Administrator or Certified Slack Developer (highly preferred).
• Salesforce certifications (Administrator, Platform App Builder, or Platform Developer I).

Experience

• Large-scale professional services, SI consultancies, or enterprise SaaS delivery centers.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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