Field Service Engineer - Data Center Operations

Summary

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple’s Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It’s Apple’s central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless.” Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here. Infrastructure Services is part of IS&T and the foundation of Apple's global network operations — managing data center equipment and systems to deliver compute, storage, and networking services for teams across Apple, including its internal developer community. From individual facilities to a worldwide network, Infrastructure Services ensures the technology underneath everything works without question.

Minimum Qualifications

Experience with DC operational tasks, including rack sizing, equipment installation and decommissioning. Hands-on experience with various copper and fibre cabling structures. Prior experience in DC operations, supply chain, and DC construction.

Preferred Qualifications

Capable of independent problem-solving and self-motivated. Experience in a data center environment. Strong communicator with excellent oral and written skills to a variety of audiences. Ability to build and grow relationships and collaborate with other teams. Experience with DCIM tools. Possess a global perspective with the ability to understand and work effectively in a culturally diverse organisation. Ability to manage key stakeholder interests while at the same time managing conflicting priorities and business interests.

Description

The Data Center Operations (DCO) group is looking for a Field Service Engineer. The successful candidate will be responsible for deploying and maintaining servers and supporting fixtures and infrastructure in our remote locations globally.

Responsibilities

Help complete projects in the deployment and maintenance of compute servers, including cabling infrastructure and Data Center Infrastructure Management (DCIM) elements. Implement Data Center (DC) incident management and change control to prevent and manage failure scenarios. This includes recovering services and developing improvement plans to minimise future occurrences. Vendor management for infrastructure expansion, enforce compliance with technical specifications and quality standards. Lead material movements with Engineers, Project Managers and/or Customer Business teams to ensure timely delivery. Ensure required actions are implemented in Apple systems to facilitate job function. Identify issues and perform Root Cause Analysis (RCA) to prevent future operational impact. Travel to various locations domestically and internationally where our colocation sites are located.