M

moomoo

Global investing platform offering data tools

User Operation Specialist

Sales OperationsConfirmed live in the last 24 hours
Full-timeHong KongNo salary listedIn-person

About the Job

Requirements

  • A Bachelor's degree from a top-tier university is required.
  • At least 3 years of experience in high-value/key-account client operations, relationship-manager sales operations or enablement, or relationship management at a leading securities firm, bank, internet-finance company, or fintech; must have owned core client-base, assets-under-management, and revenue-growth metrics.
  • Hands-on investing experience in overseas markets, including US or Hong Kong equities, options, and/or cryptocurrency; familiarity with overseas competitors; ability to identify trader needs and pain points; and strong awareness of market trends and opportunities.
  • Strong business-data analysis and insight, with the ability to turn data into actionable strategy and execution plans.
  • A data-driven, user-centric, commercially acute approach, with proficiency in strategy execution, cross-functional stakeholder management, and project management.
  • Fluent English is required.

Responsibilities

  • Lead strategic planning and operational support for high-value and high-potential overseas clients and relationship-manager service operations.
  • Build models or algorithms to identify high-value segments and optimize client allocation according to relationship-manager capacity, coverage, and productivity tiers for refined segmentation operations.
  • Translate relationship-manager performance and incentive schemes into capacity- and segment-based key performance indicators; track, analyze, and manage performance.
  • Set high-value client strategies and coordinate product/service mixes and campaign execution in relationship-manager-led engagement scenarios.
  • Design a lifecycle-management framework and partner with acquisition, brand, and platform teams to convert non-high-value clients into high-value clients through relationship-manager engagement.
  • Conduct performance reviews, data analysis, and relationship-manager service-process tracking, and improve relationship-manager productivity through a plan-do-check-act cycle of design, execution, data review, and optimization.
  • Use artificial intelligence tools to improve daily work and business operational efficiency.

Desired Qualifications

  • Prior relationship-manager experience and familiarity with high-value client-service challenges, with the ability to provide solutions that improve relationship-manager effectiveness and productivity.
  • Business-level Japanese.

About the Company

moomoo

Global investing platform offering data tools

Moomoo is a global investing platform that provides stocks, ETFs, options, and crypto with real-time market data and a set of trading tools. It helps users make informed decisions by offering features like real-time quotes, technical analysis tools, and in-depth order book data all in one place. Its products are designed to be easy for beginners while powerful enough for experienced traders, combining accessible data with advanced analytics to support a wide range of investment strategies. Compared to other platforms, moomoo stands out by offering a broad mix of assets across markets and a comprehensive toolkit in one place, focusing on both user-friendliness and depth of analysis. The company’s goal is to help global investors grow their financial potential over time, empowering people at all levels of experience to pursue their investment journey.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Palo Alto, CA
Founded
2018

Recently Posted Jobs

Explore more opportunities at moomoo

See more jobs