Overview

Start date: 10/12/2026

At Carenet, we foster collaboration, creativity and innovation. Our promises to our team members include empowering growth through trust, opportunity and accountability. We are looking for people who want to work with an entrepreneurial spirit and deliver market-leading performance!

If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient focused and enjoys interacting with patients, patient representatives, providers, pharmacies and more, then this may be the position for you.

Compensation & Benefits

At Carenet Health, we value the expertise and dedication of our team members, and we are committed to offering an appealing compensation package. The wage for the Onsite Bilingual Healthcare CSR role is $17.50 per hour.

Health, dental, and vision insurance
A 401(k) plan with company match
Paid time off (PTO) and holidays
Flexible spending accounts (FSAs)
Employee wellness programs
Career development opportunities

What You’ll Do:

Engage and Educate: Make outbound calls to patients, members, and customers to discuss healthcare needs, benefits, and in-home or virtual healthcare evaluations.
Bring a Sales-Minded Approach: Approach each interaction with the mindset of making a connection, building rapport, and presenting the value of the healthcare program in a way that resonates with the member’s needs.
Turn Opportunities into Wins: Build meaningful rapport with customers, effectively explain the healthcare program, and manage resistance by addressing concerns and highlighting benefits.
Make an Impact: Help members set healthcare goals and guide them toward meeting those goals by educating them about the program and its advantages.
Be a Problem-Solver: Identify, research, and resolve potential issues while providing exceptional customer service.
Promote Healthcare Benefits: Address member concerns with empathy and senior sensitivity, ensuring that conversations are value-driven and solution-oriented.
Embrace the Service Plus Mindset: Resolve customer concerns effectively, anticipate future needs, and deliver proactive support to enhance their experience.
Stay Goal-Oriented: Achieve productivity targets while demonstrating a strong work ethic, motivation, and commitment to making every interaction a success.
Adapt and Adjust: Reset appointments and schedules as needed to meet customer needs and expectations.

What Success Looks Like:

Success in this role means:

Effectively explaining the healthcare program and its benefits.
Building trust and rapport with members to ensure they feel valued and supported.
Using a sales-like approach to communicate the program’s value and inspire members to take action.
Managing resistance with compassion, patience, and solutions.
Helping members recognize the value of the program and inspiring them to set healthcare goals that align with their needs.
Turning every interaction into a step forward in the member's healthcare journey.

What We’re Looking For:

Passion for healthcare and supporting patients in their healthcare journey.

High energy and enthusiasm for communicating and engaging with people, especially over the phone. We need individuals who aren’t afraid to actively engage and bring a positive, enthusiastic tone to every conversation.
Using a persuasive and results-oriented approach to communicate the program’s value and inspire members to take action.
Excellent communication skills, including the ability to explain, educate, and engage.
Strong interpersonal skills to build rapport and foster trust with members.
Ability to manage resistance and overcome objections with empathy and professionalism.
Self-motivation and the ability to thrive in a performance-driven environment.
A problem-solving mindset and a genuine desire to make a difference in people’s lives.

How to thrive when working at home:

Safety

Choose a consistent work area/office
Make your area physically safe
Stay organized
Personalize your desk!

Security

Privacy matters
Keep it quiet - remember, we are dealing with patients!
Protect your computer

Support

Communicate
We coach and focus on your performance
Quality matters

Success

Get ready for work!
Prepare yourself mentally
Use your resources
On your break, get outside once in a while

Why Carenet?

For more than 30 years, Carenet Health has pioneered advancements for an experience that touches all points across the healthcare consumer journey. In fact, we interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes. From best-in-class clinical expertise to personalized and automated solutions, we integrate the power of human touch with data-driven technology in our mission to make healthcare better for all. .

We want you to be successful, so these are some of the qualifications required:

High School Diploma or General Education Degree (GED) required
Strong computer experience (data entry, screen navigation, keyboarding),
Experience with Microsoft Outlook (email) and Word
Excellent customer service skills
Ability to adhere to daily schedules and duties
Excellent oral and written communication skills
Excellent demonstration of caring and compassion
Bilingual in English and Spanish

Additional Information

Note: Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination.

Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal.

About the company

Carenet Health provides technology-enabled healthcare services for providers, payers, and health service organizations to meet consumer healthcare needs, backed by 25+ years of experience and relationships with 500+ health plans and providers. It delivers customized programs, analytics-driven capabilities, and operational support that improve outcomes, reduce costs, and boost patient engagement across a broad network. The company differentiates itself through its long track record, large client network, and a focus on outcome-driven, tailored engagement rather than one-size-fits-all solutions. Its goal is to help healthcare organizations grow, optimize costs, and empower consumerism by delivering efficient, engaging care experiences for patients.

Company Size

501-1,000

Company Stage

N/A

Total Funding

N/A

Headquarters

San Antonio, Texas

Founded

1988

Get referred to Carenet Health

See people who can refer or advise you

Simplify's Take

What believers are saying

September 2026 Durban opening expands capacity for higher-margin healthcare engagement work immediately.
Response integration gives Carenet lower-cost South Africa delivery, improving pricing against Conduent and TaskUs.
HCSC’s Nurse Line case study shows $12 million annual savings and 3:1 ROI wins.

What critics are saying

A single HIPAA or PCI breach in Durban would destroy trust and trigger contract exits.
Customer concentration across payers and providers exposes revenue to one lost enterprise deal next renewal cycle.
2025 litigation against OpenMed shows acquisition disputes can distract management and consume capital fast.

What makes Carenet Health unique

Carenet combines healthcare clinical expertise with global delivery across five countries as of April 2026.
Response’s April 2026 acquisition adds Durban capacity for 2,400 staff and 24/7 programs.
July 2026 hires Dean Van Ormer and Wendi Summers sharpen delivery control and client retention.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
Paid Vacation
Paid Holidays
Health Savings Account/Flexible Spending Account
Wellness Program
Professional Development Budget
Remote Work Options

Company News

MobiHealthNews

Oct 16th, 2026

Millie and El Camino launch joint maternity clinic and more digital health news.

Millie and El Camino launch joint maternity clinic and more digital health news. Lyric partners with Verisys to improve payment accuracy, and Carenet Health acquires Invene to automate interoperability and improve health outcomes. By Eve Bender, Healthcare Reporter | October 16, 2026 | 4:23 PM Technology-enabled women's health company Millie and El Camino Health announced a joint maternity clinic scheduled to open in Palo Alto, California, in December to connect Millie's maternity-led care with the health system's hospital and specialty services. The clinic's services will span preconception, pregnancy and postpartum care, including miscarriage management, lactation support, mental health services and nutrition counseling. Postpartum support will include a home visit and remote monitoring, with patients connected to El Camino Health's labor and delivery services. "We built Millie to reimagine maternity care around what families need: a connected and supportive experience with better outcomes," Anu Sharma, Millie's founder and CEO, said in a statement. "We're excited to partner with El Camino Health to bring that vision to more families through a model that combines trusted health system expertise with a modern, relationship-based approach to care." The organizations said the joint clinic will provide coordinated care beyond a traditional referral arrangement. El Camino Health handles approximately 5,000 births annually, and its Mountain View campus includes the Melchor Family Center for Women and Newborns, which supports high-risk deliveries and neonatal intensive care. The Palo Alto location is part of a wider expansion planned by the partners across Silicon Valley and the Bay Area. The partners are developing a second clinic in the South Bay, expected to open in the coming months. Healthcare payment technology company Lyric has partnered with provider data company Verisys to explore how verified provider information can improve claims decisions, beginning with payment accuracy. The collaboration will bring Verisys data into the Lyric42 platform, aiming to help health plans identify providers with expired or revoked licenses, sanctions or exclusions from federal health programs. The companies aim to flag those risks earlier and reduce unnecessary reviews for providers who meet requirements. "Health plans want to pay providers who meet every requirement with confidence and focus their attention where the real risk is," Brian Berkowitz, Lyric's chief product officer, said in a statement. Lyric42 is an AI healthcare intelligence platform focused on payment accuracy and cost-of-care workflows. It combines information from Lyric products and outside partners to create recommendations accompanied by supporting explanations, while leaving decisions with clients. The companies said Verisys' information on provider eligibility, licensure and compliance could add context to those recommendations. Specific products, use cases and operating arrangements will be determined as the partnership develops. Healthcare engagement company Carenet Health has acquired Invene, a healthcare AI, data engineering and technology consulting firm, to expand on its technology consulting capabilities. Invene works with payers, providers, value-based care organizations, electronic health record companies and health technology businesses. Its services include AI strategy, agentic AI, automation, data engineering and interoperability, with a focus on reducing manual work and supporting technology implementation. "We built Invene to solve the hardest technology problems in healthcare. Carenet deepens our ability to do this end-to-end, with more organizations," James Griffin, Invene founder and president, said in a statement. "Our clients gain a proven, full-service healthcare engagement partner and Carenet's clients benefit from our deep expertise in data and AI." Griffin and Invene's team, along with its network of independent consultants and engineers, are joining Carenet. Invene will operate as a Carenet Health company. Both businesses will continue serving healthcare organizations beyond the other's client base. Eve Bender, healthcare reporter for MobiHealthNews Email: [email protected] MobiHealthNews is a HIMSS Media publication. Follow MobiHealthNews on LinkedIn: MobiHealthNews HIMSS is hosting the one-day AI Executive Leadership Summit in San Diego on Oct. 21, 2026, followed by its AI in Healthcare Forum Oct. 22-23. Register separately for the two events here and here. WATCH NOW: Earning the right to deploy AI at scale

Citybiz

Oct 15th, 2026

Carenet Health acquires healthcare AI and data consultancy Invene

Carenet Health has acquired Invene, a healthcare-focused artificial intelligence (AI), data engineering and technology consulting firm. The deal expands Carenet's capabilities in AI.

Carenet Health

Oct 15th, 2026

Carenet Health acquires Invene, adding Healthcare AI and data consulting to its engagement suite.

Carenet Health acquires Invene, adding Healthcare AI and data consulting to its engagement suite. Share: Carenet Health has acquired Invene, a healthcare-focused AI and data engineering consulting firm. The acquisition adds deep AI, data, and technology expertise to Carenet's growing healthcare engagement capabilities. San Antonio, Texas - Oct. 15, 2026 - Carenet Health (Carenet), the engagement, navigation, and clinical execution partner to America's leading payers, providers, and health technology and services companies, today announced its acquisition of Invene, a healthcare-only AI and data engineering consulting firm trusted by 20 of the Fortune 100. Healthcare organizations need technology, AI, and data investments to deliver measurable results. Invene helps them decide what is worth developing, strengthen the data foundations beneath it, and architect technology that works in real-world workflows. Its team has launched 400+ products touching more than 1 billion users worldwide, won more than 30 innovation awards, and made the Inc. 5000 two years running. "Healthcare companies want to put AI to work responsibly and profitably, with a partner who can orchestrate, build, and run it," said Christopher Rogers, President of Carenet Health. "Invene has done exactly that with many formidable healthcare organizations. Paired with our Intelligent Engagement(TM) technology, clinical foundations, global operations, and decades of healthcare insights, clients get one powerhouse partner that's accountable from strategy to implementation and optimization at scale." "We built Invene to solve the hardest technology problems in healthcare. Carenet deepens our ability to do this end-to-end, with more organizations," said James Griffin, Invene founder, and now President of Invene, a Carenet Health company. "Our clients gain a proven, full-service healthcare engagement partner, and Carenet's clients benefit from our deep expertise in data and AI." Since its founding in 2018, Invene's remote, U.S.-based workforce has delivered cutting-edge solutions to payers, providers, value-based care organizations, EHRs, and health-tech companies. It helps organizations reduce manual effort with expertise in AI innovation strategy, agentic AI and automation, and healthcare data engineering and interoperability. Griffin and the experienced Invene team, along with its nationwide network of independent technical consultants and engineers, join Carenet immediately. As a Carenet Health company, Invene will continue to serve healthcare organizations beyond Carenet's client base and vice versa. "We're building a different kind of healthcare engagement company - one that combines the power of advanced tech and AI with consumer intelligence, clinical expertise, and operational scale to deliver what matters most: better outcomes," said John Erwin, CEO of Carenet Health. "We're deliberate about what we build, what we acquire, and who we partner with. Every investment has a purpose, and that purpose is to make our clients more successful and healthcare more accessible, affordable, and effective for the people they serve." Key acquisition higlights. * Adds a healthcare-only AI, data engineering, and technology consulting practice to Carenet's full-service healthcare engagement suite * Invene has delivered for 20 of the Fortune 100, launched 400+ products, served 1B+ healthcare consumers, and been named to the Inc. 5000 in 2025 and 2026 * Invene operates as a Carenet Health company under founder James Griffin, a Forbes Next 1000 honoree * Carenet clients gain technical consulting expertise in AI strategy, agentic AI, EMR interoperability, and healthcare data engineering * Carenet's 12th acquisition in 9 years, reinforces its commitment to continuously strengthen its AI and technology foundation, clinical acumen, global operations, and value-add for healthcare payer, provider, and services clients What Invene does. Invene serves payers, providers, value-based care organizations, EHRs, and health technology firms. Its fully remote U.S.-based team works across hub cities including Dallas, Boston, Nashville, and Tampa. | Practice | What it does | Business impact | | Product Strategy | Identifies and validates high-ROI AI and technology opportunities before anything is built, grounded in real workflows and technical constraints | Build-ready plans tied to measurable ROI; lower investment risk | | Data Engineering | Modernizes data platforms, pipelines, and integrations - including data lakes, cloud migrations, FHIR/HL7, X12 EDI, and EMR data | Reliable reporting and an AI-ready data foundation | | AI & Product Engineering | Designs and builds AI agents, predictive analytics, and HIPAA-compliant applications that fit clinical, administrative, and operational settings | Automation that ships, scales, and self-optimizes in production | | Business Transformation | Embeds senior technical leadership (including interim CTO & CIO support) to diagnose issues, align stakeholders, and drive delivery | Faster turnaround, lower operating cost, and clear accountability | | Implementation Partnership | Operationalizes enterprise platforms through onboarding, integration, and change management | Adoption that sticks after go-live | Proven results. * Value-based care: Invene embedded interim CTO leadership at a leading VBC organization and, within 12 weeks, surfaced a $20 million cost gap and set a roadmap to protect EBITDA. * Revenue cycle: For FinThrive, Invene automated payer-specific data pipelines that eliminated more than 20,000 hours of manual effort. * Predictive AI: Invene led UX strategy for ClosedLoop's platform, which won the CMS AI Health Outcomes Challenge and earned Best in KLAS for Healthcare AI in 2023. * Agentic AI: Invene designed and built multi-agent clinical automation for Onpoint Healthcare Partners, speeding time-to-launch for new clinical use cases. Why it matters. Payers, providers, and health technology companies are moving from AI pilots to production. The hard part is rarely the model; it's the data foundation, the workflow fit, and the operating model around it. Carenet already combines AI-powered Intelligent Engagement(TM) technology with clinical and non-clinical teams at scale. Invene amplifies Carenet's strategy, product, and engineering expertise to design, build, and integrate new technology. Now one partner can take an initiative from idea to production, enabling the largest healthcare organizations to receive transformative results. About Carenet Health. Carenet Health is the leading healthcare engagement partner to America's payers, providers, and health technology and services companies - helping them grow and lower costs, as they make healthcare more accessible, affordable, and effective. For more than 20 years, Carenet has combined advanced technology, data insights, clinical expertise, and global talent to drive operational efficiency, better experiences, and meaningful business and health outcomes. Learn more at carenethealth.com. Media contact Ally Thomson Vice President, Marketing and Enablement [email protected] Investor contact Danny Despot Head of Corporate Development [email protected] Frequently asked questions (FAQ). * What did Carenet Health acquire? Invene, a healthcare-only AI, data engineering, and technology consulting firm founded by James Griffin in 2018. Invene operates as a Carenet Health company as of October 2026. * Why did Carenet Health acquire Invene? To give healthcare companies a single partner for AI strategy, data engineering, technology build, and human-plus-AI engagement operations, and to deepen Carenet's AI and technical consulting expertise and drive improvements at scale. * What changes for Invene clients? Nothing disruptive. Clients keep the same Invene team, engagements, and points of contact, while gaining access to Carenet's broader suite of engagement services, technology, insights, and BPO operations. * What's new for Carenet clients? Direct access to Invene's AI strategy, agentic AI, data engineering, interoperability, and product development expertise. * Does Invene still work with organizations that aren't Carenet clients? Yes. Invene continues to serve payers, providers, VBC organizations, EHRs, and health technology companies, whether or not they work with Carenet. Likewise, not all Carenet clients will engage with Invene's services. * Who leads Invene? Founder James Griffin, a Forbes Next 1000 honoree, now President of Invene, a Carenet Health company. * How many acquisitions has Carenet Health made? Invene is Carenet's 12th acquisition in nine years, following Orbita (2026), Response f.k.a. Response BPO (2026), Launch f.k.a. Balto Health (2025), and Health Dialog (2024).

Asian Hospital & Healthcare Management

Oct 14th, 2026

Carenet Health acquires Orbita, advancing ai-powered patient engagement for healthcare providers.

Carenet Health acquires Orbita, advancing ai-powered patient engagement for healthcare providers. Wednesday, October 14, 2026 Carenet Health (Carenet), the engagement, navigation, and clinical execution partner to more than 400 of America's leading payers, providers, and health technology and services companies, today announced the acquisition of Orbita, an AI-powered patient engagement and communication platform serving health systems and specialty provider groups. The move deepens Carenet's technology and AI infrastructure to orchestrate support where healthcare consumer journeys often break down: when patients need to find care, schedule it, prepare, and follow through. Orbita's agentic AI platform automates education and communication end-to-end, with pre-built integrations to all major electronic health record (EHR/EMR) and customer relationship management (CRM) systems. On its mission to help client partners succeed in making healthcare more accessible, affordable, and effective at improving outcomes, Carenet continuously invests in technology to advance healthcare engagement at scale. "Our clinical roots, technology foundation, operational excellence, and decades of insights are unmatched, and we deliberately build and acquire capabilities that amplify those strengths," said Christopher Rogers, President of Carenet Health. "Orbita's platform perfectly complements our stack, ensuring our clients benefit from the most efficient blend of automation, AI, and empathetic human support." Founded in 2015, Orbita was among the first companies to apply conversational AI to healthcare, and has since delivered more than 50 million automated patient interactions and served over 1.5 million patients. Its solutions include digital front door, patient access and acquisition, and care navigation. Health systems using the platform have reported a 53% reduction in same-day cancellations, a 30% increase in patient throughput, and a 25% improvement in operational efficiency. Orbita's talented team joins Carenet immediately. Orbita clients retain their platform, existing programs, and support teams while gaining access to Carenet's full breadth of clinical and non-clinical engagement services and technology, global delivery capacity, and data insights. Carenet clients gain a proven, clinical-grade, system-of-record-integrated AI layer that further extends Intelligent Engagement(TM) into their workflows and enhances the digital channels through which patients interact. The acquisition reflects Carenet's disciplined merger and acquisition (M&A) strategy, focused on opportunities that expand AI and technology, clinical capabilities, and geo-diversity while creating measurable value for clients. Orbita is Carenet's 11th acquisition, and the company expects to announce additional transactions in coming weeks.

The Pilot News

Oct 13th, 2026

Carenet Health buys Orbita in 11th acquisition, adding agentic AI to patient engagement

Carenet Health has acquired Orbita, an AI-powered patient engagement platform used by health systems and specialty provider groups. Carenet serves more than 400 US payers, providers, and health technology and services companies. The financial terms were not disclosed. Orbita, founded in 2015, has delivered more than 50 million automated patient interactions and served over 1.5 million patients. Its platform integrates with all major electronic health record and customer relationship management systems. Health systems using it report a 53% drop in same-day cancellations, a 30% rise in patient throughput, and a 25% gain in operational efficiency. Orbita's team joins Carenet immediately, and its clients keep their existing platform and support teams. It is Carenet's 11th acquisition, and the company expects to announce more deals in coming weeks.