CXG

Advises luxury brands on retail customer experience

Operations & Community Coordinator - Fluent Japanese Speaker

Project ManagementUpdated on Nov 11

Full-timeRemote in JapanNo salary listedRemote

About the Job

Requirements

A diploma in Administration, Business, Management, or a relevant field is required.
At least 1–2 years of proven retail or project coordination experience and/or client servicing experience is required.
Fluency in Japanese and excellent English communication skills are required to serve as the contact person for Evaluators.
Social media and technology savvy, through personal or professional experience, is required.
Microsoft Office skills are required.
Interest or experience in social media outreach and community management is required.
Organizing skills to coordinate project activities, multitasking ability, and time-management ability are required.
Resourcefulness, proactivity, problem-solving ability, and attention to detail when handling time-sensitive issues are required.
Ability to work under pressure and manage stress is required.
Customer-service orientation is required.

Responsibilities

Execute local projects successfully and cost-effectively under the supervision of the Community & Operations Manager, while enhancing the local Evaluator database and retaining active Evaluators.
Handle the acquisition of Evaluators for forecasted missions in operating areas.
Ensure proper scheduling and execution of fieldwork projects according to company standards.
Verify that field surveys are submitted electronically on time and meet company quantity and quality standards.
Conduct survey screening and validation.
Set appropriate evaluation pay rates while ensuring operation margin targets are reached.
Contribute to optimizing the Evaluator database and ensure its data are up to date.
Maintain healthy relationships with Evaluators.
Ensure the finance team has Evaluators' payment details so they receive payments on time.

Desired Qualifications

Knowledge of software other than Microsoft Office is appreciated.

Operations & Community Coordinator (Fluent Japanese Speaker)

CXG · Japan (Remote) · Full-time · Posted 2026-11-11

Workplace: remote

Department: CXG

Description

We are growing! We are currently looking to hire an Operations & Community Coordinator to work with us remotely.

Who we are:

Founded in 2006, CXG is a global customer experience uniquely positioned at the intersection of data-driven retail performance, customer experience transformation, and operational execution across 200+ luxury brands worldwide.

The mission of our 270 collaborators is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation. We are passionate about delivering impact.

Our clients include the world’s most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction.

What you will be doing:

In this role, you will be responsible for the successful and cost-effective execution of the local projects under the supervision of the Community & Operations Manager. Further, enhancing the local database of Evaluators and retaining the active ones.

Handle the process of Evaluators acquisition for the forecasted missions in operating areas
Ensure proper scheduling and execution of the fieldwork projects as per company standards
Verify that field surveys meet is electronically submitted on time and meet our standards (quantity VS quality)
Conduct surveys screening and validation
Set appropriate pay rate to evaluations while making sure operation margin target is reached
Contribute to the Evaluators Database optimization and make sure data are updated
Maintain healthy relationship with Evaluators.
Make sure the finance team has all their payment details of evaluators to receive their payments on time.

Requirements

What you will bring along:

Diploma in Administration, Business, Management, or relevant field.
At least 1-2 years of proven Retail/Project Coordination experience and/or Client Servicing.
Fluent in Japanese, excellent communication skills in English as you will be the contact person for the Evaluators.
Social media/Tech savvy (personal or professional)
Microsoft Office skills required; other software knowledge is appreciated!
Interest/ experience in social media outreach and community management
Excellent organizing skills to coordinate project activities. Ability to multitask and can manage time well.
Being resourceful, proactive, and having a problem-solving mindset. Ability to work with details and time-sensitive issues.
Passionate, positive, and outgoing personality. Ability to work as part of a team.
Ability to work under pressure and to manage stress.
Customer-service orientation

Apply

Apply at CXG

About the Company

CXG

Advises luxury brands on retail customer experience

CXG advises premium and luxury brands on how customers experience their shops and digital services, then designs changes to improve retail performance. Its work spans research into buying habits, customer service measurement and consulting on store operations, alongside training for managers and sales teams. Brands hire CXG to map customer journeys, identify gaps between their service promises and actual results, and put changes into practice through tailored consulting and learning programs. The firm combines its own specialists with independent evaluators and learning consultants to carry out client projects. Founded in 2006, CXG is headquartered in Dubai, United Arab Emirates.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Dubai - United Arab Emirates, United Arab Emirates
Founded: 2006

Recently Posted Jobs

Explore more opportunities at CXG

See more jobs