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Concentrix

Global BPO offering customer engagement services

Senior Representative - Talent Sourcing

Generalist RecruitingConfirmed live in the last 24 hours
Full-timeGuatemala City, GuatemalaNo salary listedIn-person

About the Job

Requirements

  • Experience in customer service in a business process outsourcing (BPO) environment for at least six months.
  • General knowledge of marketing.
  • Intermediate knowledge of personal computers and software applications.
  • Intermediate knowledge of the Office suite, especially Excel.
  • Strong oral and written communication skills.
  • Professional phone manner.
  • Ability to summarize and document information.
  • Strong interpersonal skills.
  • Attention to detail.

Responsibilities

  • Review active job boards and job fairs daily to collect leads for the sourcing database.
  • Update online sourcing SharePoint and Microsoft forms daily.
  • Contact assigned leads daily to conduct prescreening interviews.
  • Schedule Talent Acquisition interviews daily for candidates who pass prescreening.
  • Send assessments to candidates who pass prescreening.
  • Send regret and active-status letters.
  • Communicate with candidates about their recruitment process.
  • Monitor social media daily to answer messages and check audience sentiment.
  • Follow up with candidates during the recruitment process.
  • Support initiatives to monitor competitors' strategies.
  • Analyze competitors' talent-attraction approaches and provide informed input to the Marketing Department to strengthen the internal sourcing strategy.

About the Company

Concentrix

Global BPO offering customer engagement services

Concentrix provides global technology and BPO services, helping recognized brands grow and run operations more efficiently through end-to-end solutions that include customer engagement, digital transformation, and IT services. It leverages AI, APIs, and advanced analytics to tailor offerings and act as a seamless extension of each client, delivering consistent experiences across regions. Its differentiators are large-scale, technology-enabled capabilities, data-driven insights, and sector-specific expertise that enable integrated, customized solutions. The company aims to help clients achieve strategic goals by accelerating digital transformation and improving customer interactions with reliable, globally consistent service.

Company size
10,001+
Company stage
IPO
Headquarters
Newark, CA
Founded
1969

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