Shift Digital

Technology-enabled marketing and sales management

Digital Consultant

Customer SuccessConfirmed live in the last 24 hours

Full-timeBirmingham, MI, USANo salary listedIn-person

About the Job

Requirements

Fluency in the French Canadian dialect is required.
A bachelor's degree is required.
One to three years of relevant industry experience in Marketing, Communications, or Automotive, or experience in an internship or on-campus organization, is required.
Candidates must be comfortable working with unfamiliar digital technology, including Salesforce, lead management tools, and websites.
Candidates must be able to work independently and collaboratively.
Candidates must have time-management and organizational skills.
Candidates must have strong verbal communication skills.
Candidates must be able to work effectively in a fast-paced environment.

Responsibilities

Provide support in French and English for dealerships enrolled in the Dealer Digital Program.
Build relationships with dealership clients remotely by phone and email.
Communicate digital program expertise to clients.
Work with certified vendors to process dealership requests, including enrollments, cancellations, and upgrades.
Draw insights from analytics to make product and service recommendations.
Troubleshoot technical challenges on behalf of clients.
Manage and maintain brand compliance standards.
Attend weekly account status meetings and provide updates from the Dealer Support team.
Complete digital health assessments and program growth outreaches as needed.
Log client information in Salesforce CRM.
Communicate with the account team to troubleshoot issues, provide reporting, and update client records.
Brief field team members on client history as needed.
Meet deadlines and manage multiple tasks in a timely fashion.

Desired Qualifications

A focus in Marketing, Business, or Communications is preferred for the bachelor's degree.
Previous customer service experience is preferred.

Description

Digital Consultant (Bilingual French/English)

Shift Digital is the leader in digital marketing program optimization. Established in 2008 and headquartered in Birmingham, Michigan, our comprehensive solutions help national brands and their local retailers measure, manage, and improve the performance of their digital marketing and sales initiatives.

This position is an entry-level role within Shift Digital with many opportunities for advancement. In this role you will be exposed to client management and Shift Digital’s proprietary technology solutions.

Shift Digital offers top-of-the-line medical, dental, and vision benefits including fertility benefits, best in class parental leave, awesome company events and a generous PTO policy plus personal wellness days, community days and more!

Roles & Responsibilities

Provide support in French and English for dealerships enrolled in the Dealer Digital Program
Build relationships with dealership clients remotely via phone and email
Communicate digital program expertise to clients
Work with certified vendors to process dealership requests such as enrollments, cancellations, or upgrades
Draw key insights from analytics to make product and service recommendations
Troubleshoot technical challenges on behalf of clients
Manage and maintain brand compliance standards
Attend weekly account status meetings to provide updates from Dealer Support team
Complete digital health assessments and program growth outreaches as needed
Log client information in Salesforce CRM
Communicate with account team to troubleshoot issues, provide reporting, and update client records
Brief field team members on client history on an as needed basis
Meet tight deadlines
Manage a multitude of tasks in a timely fashion

Desired Experience & Qualifications

Fluency in French Canadian dialect is a requirement
Bachelor’s Degree required (Focus in Marketing, Business, or Communications are preferred)
1-3 years of relevant industry experience (Marketing, Communications, or Automotive) OR experience in an internship or on-campus organization
Previous customer service experience is preferred
Comfortable working with unfamiliar technology related to the digital space (ie Salesforce, Lead Management Tools, Websites, etc)
An ability to work independently but also be a team player
Time management skills and organization
Strong verbal communication skills
Ability to work well in a fast-paced environment

Shift Digital participates in eVerify - EOE

About the Company

Shift Digital

Technology-enabled marketing and sales management

Shift Digital helps national brands and their local retailers maximize digital marketing and sales results by providing technology, program management, and support services. Its technology, originally built to handle the automotive industry’s complex needs, now powers campaigns across industries like powersports, home building, healthcare, and more. The platform integrates across multiple marketing and sales programs to measure performance, manage initiatives, and drive improvements, with a team that combines deep industry experience and nationwide support. Compared with competitors, Shift Digital emphasizes end-to-end program coordination and measurable outcomes through an established, cross-industry technology foundation and a focus on helping both brands and retailers achieve business-critical results. The goal is to help customers and their retailers grow revenue and optimize digital marketing and sales efforts, delivering observable improvements and scalable programs.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Birmingham, MI
Founded: 2000

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