Full-Time
Digital Consultant
Shift Digital
501-1,000 employees
Technology-enabled marketing and sales management
No salary listed
Bloomfield Hills, MI, USA
In Person
Office-based role in Birmingham, MI; remote work not specified.
Bachelor's
 Growth & Marketing (1) |
|---|
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- Fluency in French Canadian dialect is a requirement.
- Bachelor’s Degree required (Focus in Marketing, Business, or Communications are preferred)
- 1-3 years of relevant industry experience (Marketing, Communications, or Automotive) OR experience in an internship or on-campus organization
- Previous customer service experience is preferred
- Comfortable working with unfamiliar technology related to the digital space (ie Salesforce, Lead Management Tools, Websites, etc)
- An ability to work independently but also be a team player
- Time management skills and organization
- Strong verbal communication skills
- Ability to work well in a fast-paced environment
- Provide support in French and English for dealerships enrolled in the Dealer Digital Program
- Build relationships with dealership clients remotely via phone and email
- Communicate digital program expertise to clients
- Work with certified vendors to process dealership requests such as enrollments, cancellations, or upgrades
- Draw key insights from analytics to make product and service recommendations
- Troubleshoot technical challenges on behalf of clients
- Manage and maintain brand compliance standards
- Attend weekly account status meetings to provide updates from Dealer Support team
- Complete digital health assessments and program growth outreaches as needed
- Log client information in Salesforce CRM
- Communicate with account team to troubleshoot issues, provide reporting, and update client records
- Brief field team members on client history on an as needed basis
- Meet tight deadlines
- Manage a multitude of tasks in a timely fashion
Shift Digital helps national brands and their local retailers maximize digital marketing and sales results by providing technology, program management, and support services. Its technology, originally built to handle the automotive industry’s complex needs, now powers campaigns across industries like powersports, home building, healthcare, and more. The platform integrates across multiple marketing and sales programs to measure performance, manage initiatives, and drive improvements, with a team that combines deep industry experience and nationwide support. Compared with competitors, Shift Digital emphasizes end-to-end program coordination and measurable outcomes through an established, cross-industry technology foundation and a focus on helping both brands and retailers achieve business-critical results. The goal is to help customers and their retailers grow revenue and optimize digital marketing and sales efforts, delivering observable improvements and scalable programs.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Birmingham, Michigan
Founded
2000
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See people who can refer or advise you
Simplify's Take
What believers are saying
- 2025 report shows dealer and brand websites beat third-party sources on lead quality.
- Early 2026 data showed January contacts down 12% year over year, increasing optimization demand.
- Shift Digital's 2024-2025 reports give it trusted, recurring thought-leadership with dealers and OEMs.
What critics are saying
- Volkswagen-Audi breach settlement still ties Shift Digital to security failures and legal expense.
- OEMs can internalize digital marketing and data management, shrinking Shift Digital's outsourced moat.
- AI-native shopping tools and dealer chat automation commoditize lead management by 2026.
What makes Shift Digital unique
- Shift Digital owns OEM-and-dealer workflows across 16K dealership websites and 80M leads.
- Its automotive data engine turns website behavior into close-rate benchmarks like 11.8% versus 2.2%.
- Matt VanDyke joined from FordDirect in 2021, reinforcing deep Detroit OEM relationships.
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Benefits
Health Insurance
Paid Holidays
Paid Vacation
Gym Membership
Company News
Auto Dealer Websites Need to Check the "Vitals" To Close the Deal FAST. BIRMINGHAM, Mich., Dec. 12, 2024 /PRNewswire/ -- Auto dealer websites are desperately engaged in battle to transition site visitors to customers. However, according to Shift Digital, a Birmingham, Mich.-based company providing technology solutions, advanced analytics, and support services in the automotive, powersports, heavy equipment, marine, hospitality and manufacturer sectors, those dealers may be getting stuck in a different sort of web. Shift Digital's latest Shopper Survey found that the continued adoption of more digital retail tools and plug-ins, such as trade-in calculators, service schedules and chat tools have made dealer websites more complicated and slower
Shift Digital's New Report Highlights "Winning Strategies for Converting Shoppers to Buyers"BIRMINGHAM, Mich., June 7, 2023 /PRNewswire/ -- Car buying has become a version of online dating as customers are swiping through a series of prospective dealers. The goal is a long-term relationship between dealer and shopper, ultimately getting past the hyperbole to get to reality and on the road.Shift Digital, a Birmingham, Mich.-based company providing technology assistance, program management and support services in the automotive retail and manufacturer sectors, has released "Winning Strategies for Converting Shoppers to Buyers," showcasing what dealers are doing right and wrong in developing leads to secure a happily-ever-after feeling for shoppers."The automotive retail sector is facing two gale force fronts," said Phil Oriani, CEO of Shift Digital. "The Shift Digital 2023 Shopper Study indicates even when shoppers are interested, there are certain words and practices on dealer websites that are counterproductive and make the buying experience frustrating to a potential customer."Oriani indicated the second potential roadblock to a dealer's lead success rate is overwhelming an existing system, generating more opportunity but hindering efficiency and response time. This tends to frustrate customers as they wait for a response, sending them to another provider.That frustration falls right in the middle of current conditions to impact leads already in a challenged condition. Stabilizing but still unpredictable inventories, inflation, and interest rates, all out of the customers' control, continue to impact why more "clicks" don't necessarily convert to more "sales."Other highlights of Shift Digital's latest report, "Winning Strategies for Converting Shoppers to Buyers," include:How Do Dealers Increase Leads? Less Is More"If you have ever heard 'less is more,' you already have the idea," said Matt VanDyke, President of Shift Digital. "Simplify the choices of action you ask your potential customer to make on the website
Lightvert Ltd., Shift Digital, and ESG Mobility are potential competitors and alternatives to Duplichecker.
Matt VanDyke, a longtime Ford Motor Co. marketing executive who last year became CEO of the company's FordDirect joint venture with dealers, is leaving the automaker to become president of Shift Digital, a digital marketing vendor.