Retail Manager - Multiple Teams

At Queen Victoria Building, Strand Arcade and The Galeries, you'll help shape experiences across three of Sydney's most iconic city destinations. From heritage charm and premium retail to contemporary dining and vibrant city life, these destinations offer unique experiences for millions of visitors each year.

Join a team passionate about creating memorable moments in the heart of Sydney.

Role purpose

Take on a key retail leadership role across QVB, Strand Arcade and The Galeries, working closely with retailers to strengthen performance and deliver positive customer experiences. You’ll combine commercial thinking, strong relationships and retail expertise to support the ongoing performance of the three centres.

What you’ll be doing

• Build strong, collaborative relationships with a dedicated portfolio of retailers, supporting their performance and addressing opportunities and challenges.
• Develop and implement retailer engagement and support strategies that contribute to sales, traffic, profitability and customer experience.
• Manage key tenancy and lease requirements, including retailer onboarding, lease variations, storage licences, compliance and centre standards.
• Analyse sales and financial performance, manage centre-controlled debt and support reporting across systems including Tableau, Salesforce, JDE and Anaplan.
• Partner with Operations, Leasing, Marketing, Finance and the wider Asset Team to improve centre presentation, retailer outcomes and customer experience.

The impact you’ll have

• Strengthen retailer engagement and satisfaction across QVB, Strand Arcade and The Galeries.
• Use retailer, sales and industry insights to identify opportunities that support NPI, sales and broader centre performance.
• Help retailers improve performance through regular engagement, performance reviews and targeted support.
• Support effective management of lease compliance, percentage rent, capped occupancy, storage and centre-controlled debt.
• Contribute to the strategic retail mix and initiatives that support the ongoing performance and growth of the centres.

About you

You’re an experienced retail or property professional who combines strong retailer relationships with commercial thinking, financial acumen and a sound understanding of leases and retail fundamentals; a relevant tertiary qualification is desirable.

• Demonstrated experience developing and managing retailer relationships to drive commercial outcomes.
• Strong working knowledge of retail legislation, leases and retail fundamentals.
• Proven financial acumen, including reporting and the ability to use commercial insights to support decision-making.
• Strong stakeholder management, communication and collaboration skills across internal and external groups.
• Strong organisational, compliance, problem-solving and time management capability, with a customer-focused approach.
  
  

PERSONAL ATTRIBUTES (who you are)
You consistently demonstrate and role model the behaviours that bring the Vicinity values to life: 

Respect: 

• We listen to and acknowledge each other's views 
• We have difficult conversations with care 

Integrity: 

• We back our words with the right actions
• We do the right thing, no matter the situation 

Customer Focus: 

• We nurture a genuine connection with our customers 
• We consider customer needs when making decisions 

Collaboration: 

• We invite the right people to the table 
• We balance consensus with decisive actions 

Excellence: 

• We always strive to improve
• We share our challenges and celebrate the wins
   

Why Vicinity?

Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised.

We live and work by our values of Respect, Integrity, Customer Focus, Collaboration and Excellence. They are the foundation to everything we do and provide us a north star with which we can shape meaningful places where communities connect.

At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information in this job advertisement or the application form, and require this in an alternate format, please contact our Talent Acquisition Team. Similarly, if you would like to discuss workplace accessibility, any reasonable adjustments we can make to better support you during the recruitment process, or your potential future role please reach out to our Talent Acquisition team:

Email: [email protected]

Phone: +61 3 7001 4000 (request to speak to our Talent Acquisition team)

Note: To be eligible to apply for this position, you must have existing, relevant Australian work rights. At the later stages of the recruitment process the shortlisted candidate/candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required dependant on role and level.