ACI Worldwide

Real-time electronic payments software and SaaS

Technical Consultant Intern

Implementation & Technical Account ManagementConfirmed live in the last 24 hours

InternshipColombiaNo salary listedIn-person

About the Job

Requirements

Be a student of Computer Science, Information Systems or Management, Business, Accounting, or Finance, or have equivalent experience.

Responsibilities

Ensure new and existing ACI customers receive delivery services in accordance with customer expectations and contractual agreements.
Identify and develop customer solutions using company products, outsourced solutions, or proprietary tools and techniques implemented by others.
Define customer needs and develop a project delivery plan and proposal.
Analyze client business needs and recommend appropriate information technology solutions using ACI methodologies; analyze corporate objectives, business functions, and processes.
Work with the project delivery team to resolve product-related issues and recommend workaround solutions.
Communicate regularly with Technical Consultants and project managers, providing status updates and other information relevant to the ACI business.
Support regional or product business development and sales efforts for a territory, industry, or account.
Assist customers with implementation efforts to support successful product adoption.
Assist with appropriate mitigation actions or contingencies; learn to identify information needed to clarify risks or business situations, seek it from appropriate sources, and use questioning to obtain information.
Perform other duties as assigned.
Understand and adhere to corporate policies, including the ACI Code of Business Conduct and Ethics.

Job Summary:

Ensures new and existing ACI customers receive a first-class delivery service in accordance with customer expectations and contractual agreements.

Primarily responsible for the identification/development of solutions for customers using company products, outsourced solutions and/or proprietary tools/techniques implemented by others.

Defines customer needs and develops a plan and proposal for delivery of the project. Viewed by customers as a consultant.

Performance is typically evaluated based on utilization, (i.e., billable hours).

Job Responsibilities:

Analyzes client’s business needs and recommends appropriate information technology solutions utilizing ACI’s methodologies. Conducts analysis of corporate objectives, business functions and processes. Has limited technical expertise in one or several business or industry specializations.
Works with others on the project delivery team to solve product related issues and recommend workaround solutions. Communicates with Technical Consultants and project managers on a regular basis providing status updates and any other information relevant to the ACI business.
Supports the regional/product’s business development and sales support efforts for a particular territory, industry or account.
Assists customer with their implementation efforts as necessary to ensure successful product adoption.
Assists in taking appropriate action for possible mitigation actions and or contingencies. Must learn to identify information needed to clarify a risk or business situation, seeking that information from appropriate sources and use skillful questioning to draw out the information.
Perform other duties as assigned
Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.

Knowledge, Skills and Experience required for the job:

Student of Computer Science, Information Systems/Management, Business, Accounting or Finance or equivalent experience.

Preferred Knowledge, Skills and Experience needed for the job:

Work Environment:

Standard work environment
Majority of time spent on PC (Phys. Req.)

About the Company

ACI Worldwide

Real-time electronic payments software and SaaS

ACI Worldwide provides real-time electronic payment and banking software and services to banks, financial institutions, merchants, and corporations. Its products are delivered as on-premises software and cloud-based SaaS solutions, covering payment processing, banking, and corporate payments. Customers license software, pay maintenance, and incur transaction-based fees for cloud services, with ongoing support and updates. ACI differentiates itself by offering a broad, mission-critical portfolio that spans traditional banking software and modern cloud-based payment solutions, serving a global client base with both financial institutions and merchants. Its goal is to enable fast, reliable payment processing and banking operations at scale, helping customers move money securely and efficiently across the world.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Coral Gables, FL
Founded: 1975

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