Service Attendant - Spa

SERVICE ATTENDANT - FITNESS & WELLNESS

Mandarin Oriental, Kuala Lumpur is looking for a Service Attendant - Fitness & Wellness to join our Fitness & Wellness team. 

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Kuala Lumpur is a luxurious urban resort located in the heart of Kuala Lumpur and enjoys an unrivalled location next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious Suria KLCC mall. 

About the job

Based at the Mandarin Oriental, Kuala Lumpur / within the Culinary Department in Kuala Lumpur, the Service Attendant - Fitness & Wellness is responsible for but not limited to booking all spa treatments, explaining services to guests, any POS sales including retail and checking in and checking out all guests in a professional manner. The Service Attendant - Fitness & Wellness reports to the Assistant Wellness Manager/ Director of Spa & Wellness.

As Service Attendant - Fitness & Wellness, you will be responsible for the following duties: 

•    To ensure that a high standard of service is maintained throughout the Spa
•    Will be expected to assist and perform various demonstrations and events
•    To maintain a high standard of appearance and personal hygiene as lay down by the Director of S&W
•    Must attend all training courses as deemed necessary and must adhere to training 
•    Must have the ability to courteously interact and answer all spa and hotel related questions with guests
•    Must have good telephone skills and follow MOHG telephone etiquette

As Service Attendant - Fitness & Wellness, we expect from you: 
•    High School Diploma or equivalent.
•    Basic computer and typing skills

Our commitment to you 

•    Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. 
•    MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
•    Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
•    EPF (Employees Provident Fund) contributions (higher than the norm).
•    SOCSO (Social Security Organisation) & EIS (Employment Insurance System).
•    Public holiday entitlement based on Malaysian calendar.
•    Exceptional rest area & colleagues engagement activities.

We’re Fans. Are you?