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Channel Talk

AI-powered customer messaging and CRM platform

Inside Sales Manager

Sales Development RepresentativeConfirmed live in the last 24 hours
Full-timeTokyo, Japan¥10M - ¥20M /yrIn-person

About the Job

Requirements

  • At least 5 years of outbound sales experience in B2B SaaS.
  • Experience managing 10 or more people in outbound sales in the SMB segment.
  • Experience using CRM or SFA tools such as Salesforce or HubSpot to drive improvements.
  • Ability to improve sales performance using data, including KPI design, process improvement, and numerical analysis.
  • Logical communication and facilitation skills.

Responsibilities

  • Manage the entire inside sales organization, including hiring, training, evaluation, one-on-ones, and goal setting; define staffing and talent requirements, develop training plans, and maximize team performance.
  • Design and drive inside sales strategy, including short- and medium-to-long-term role definitions, targeting, channel strategy, and standardized business processes.
  • Oversee KPI design, dashboard development, and progress monitoring, including aligning KPIs with business leadership, establishing data infrastructure, conducting regular reviews, and systematizing improvement cycles.
  • Build and operate pipeline management and sales forecasting models, including designing forecasting logic, reviewing overall sales pipeline health, and fostering accurate forecasting practices.
  • Design and strengthen collaboration with field sales, including handoff criteria, service levels, and standardized lead handoffs.
  • Improve and standardize talk scripts and sales processes; develop repeatable sales methods, manage knowledge, and systematize onboarding workflows.
  • Promote CRM/SFA tool usage and design their operations, including requirements definition, data governance, and operating rules.
  • Identify organizational and operational challenges and plan and execute improvements that directly support business growth.

Desired Qualifications

  • Experience launching an inside sales organization.
  • Experience managing an organization in a fast-changing environment.
  • Work experience in roles such as BDR, SDR, CSM, or field sales.

About the Company

Channel Talk

AI-powered customer messaging and CRM platform

Channel Talk is an AI-powered customer-messaging and CRM platform that offers a website chat widget, a unified inbox for conversations, AI chatbots and automation, CRM marketing, and team messaging, with integrations to channels like WhatsApp. It centralizes customer messages across websites and messaging apps into one interface, where bots can respond and automate tasks, while teams coordinate marketing and sales. It originated from Channel Corporation (formerly Zoyi) in South Korea and serves customers in Korea, Japan, and other markets. The goal is to improve customer engagement and support by simplifying conversations and automating routine tasks across channels.

Company size
201-500
Company stage
Late Stage VC
Total funding
$43.7M
Headquarters
Seoul, South Korea
Founded
2014

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