Tesla

Makes electric cars, robotaxis and grid batteries

Service Advisor

Service Advising & EstimatingPosted on Nov 10

Full-timeSanta Clarita, CA, USANo salary listedIn-person

About the Job

Requirements

Knowledge of vehicle maintenance and repair methods, including familiarity with tools, materials, and techniques.
Ability to provide precise estimates, status updates, and technical information to customers in an understandable manner.
Ability to troubleshoot issues effectively and develop timely solutions in collaboration with the service team.
Patience and empathy when handling complex vehicle issues or challenging customer situations.
Time management and organizational skills to maintain accurate service records, prevent errors, and meet business-critical deadlines.
Proficiency in Dealer Management System(s), Outlook, and Microsoft Office, with willingness to learn emerging automotive technologies.
Valid driver's license.

Responsibilities

Address customer inquiries and concerns promptly, take ownership of service visits, and foster a welcoming environment.
Assess technical issues, explain service needs to customers, and offer solutions over the phone when possible.
Listen to customer concerns, ask clarifying questions to identify issues accurately, and escalate to the Service Manager as needed.
Communicate with technicians and document service details accurately in the Dealer Management System.
Conduct transactions, guide customers through corrections, and summarize repair work performed.
Manage appointments and priorities, maintain organized records, provide prompt status updates, and ensure thorough follow-up.
Build trust by providing empathetic service, handling complex issues patiently, and creating positive customer experiences that encourage loyalty and repeat business.

Category	Vehicle Service
Location	Santa Clarita, California
Requisition ID	289518
Type	Full-time

Job Description

<div class="MSWordContent"><p>Tesla is seeking a Service Advisor dedicated to advancing one of the most innovative vehicle brands globally. This role demands a substantial degree of engagement with both customers and internal teams. The ideal candidate will excel in delivering exceptional customer service and demonstrate an aptitude for developing technical expertise in servicing vehicles. Members of our service team must be passionate about supporting cutting-edge EV technology and accelerating the world's transition to sustainable energy.</div>

Job Responsibilities

Provide exceptional customer service by promptly addressing inquiries and concerns, taking ownership of service visits, and fostering a welcoming environment for our customers
Assess technical issues, explain service needs to customers in understandable terms, and offer solutions over the phone when possible
Actively listen to customer concerns, ask clarifying questions to identify issues accurately, and escalate to Service Manager as needed
Effectively communicate with Technicians and accurately document service details into the Dealer Management System with meticulous attention to detail
Conduct transactions, guide customers through corrections, and summarize repair work performed
Efficiently manage multiple appointments and priorities while maintaining organized records, providing prompt status updates, and ensuring thorough follow-up
Build trust with customers by providing empathetic service, handling complex issues with patience, and creating positive experiences that drive loyalty and repeat business

Job Requirements

Knowledge of vehicle maintenance and repair methods, including familiarity with tools, materials, and techniques
Strong communication skills to provide precise estimates, status updates, and technical information to customers in an understandable manner
Excellent problem-solving abilities to troubleshoot issues effectively and develop timely solutions in collaboration with the service team
Demonstrated patience and empathy when handling complex vehicle issues or challenging customer situations
Superior time management and organizational skills to maintain accurate service records and prevent errors while meeting business-critical deadlines
Proficiency in Dealer Management System(s), Outlook, and MS Office with a proactive willingness to learn emerging automotive technologies
Valid driver’s license required

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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