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Intracom Telecom

Global fixed wireless and ICT provider

Wireless Technical Support Engineer

Telecommunications EngineeringConfirmed live in the last 24 hours
Full-timeRemote in USANo salary listed

About the Job

Requirements

  • An Associate or Bachelor's degree in Telecommunications, Electrical Engineering, or Physics is required.
  • A minimum of 8–10 years of experience in technical support or field engineer roles directly involving installation, commissioning, and troubleshooting of radio frequency systems is required.
  • Working knowledge of Layer 2 and Layer 3 networking and protocols, including virtual LANs, routing, and Simple Network Management Protocol, applied to network element management and network management/operations support systems, is required.
  • Working knowledge of Linux is required.
  • U.S. work authorization and U.S. residency are required.
  • Availability to travel within the United States is required.
  • Strong problem-solving ability, creativity, and attention to detail are required.
  • The candidate must be able to explain the reasoning behind decisions and trade-offs, adapt to changing priorities and schedules, organize and manage multiple tasks, and work with minimal supervision.

Responsibilities

  • Provide technical support for wireless systems, addressing customer inquiries and troubleshooting issues related to microwave and millimeter-wave systems and related network protocols.
  • Travel to customer sites to supervise installation, alignment, and commissioning of trial systems, and train customer engineers to install and operate the wireless solutions.
  • Manage computer systems and hardware, ensuring optimal performance and security through information technology and desktop support practices.
  • Collaborate with internal engineering and research and development teams on escalations and product improvement to resolve complex technical challenges and enhance the customer service experience.
  • Liaise directly with customer engineering teams to communicate findings and resolutions, and prepare technical documentation and reports using Microsoft Office and SQL.
  • Investigate and resolve throughput and performance issues reported on deployed wireless links.

Desired Qualifications

  • Hands-on experience with point-to-point microwave and/or point-to-multipoint radio systems is highly desirable.
  • Solid working knowledge of radio frequency systems theory, including link budget analysis, antenna alignment, and adaptive modulation behavior.
  • Experience using network protocol analyzers and traffic generators.
  • Knowledge of SQL.
  • Knowledge of network management protocols, including Simple Network Management Protocol.
  • Physical-layer diagnostic experience.
  • Experience with network management/operations support systems for wireless or microwave equipment.

About the Company

Intracom Telecom

Global fixed wireless and ICT provider

Intracom Telecom provides global telecom and ICT solutions, focusing on fixed wireless access and 5G/4G fronthaul, backhaul, and small-cell networks, along with a software portfolio for revenue generation. It combines hardware and software to deploy end-to-end telecom networks, IoT platforms, SDN/NFV, Big Data analytics, Smart City deployments, smart metering, and defense-grade security. It differentiates itself with 45+ years of experience, in-house R&D and production, and a broad, vertically integrated portfolio deployed in 70+ countries for 100+ customers. Its goal is to enable reliable communications, digital transformation, and security for critical infrastructure worldwide by delivering integrated telecom hardware, software, and ICT services across multiple sectors.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Chicora, PA
Founded
1977

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