Customer Support Specialist
About the job
- 3-5+ years prior experience in a technical or customer support role required
- Demonstrated enthusiasm for understanding and applying AI, mode, and manual solutions to client problems
- Previous experience with Zendesk CRM and Jira
- Act as an escalation point for all inbound cases from our clients, as well as the Customer Success team
- Monitor a set of customer accounts for breaks in activity and provide proactive outreach to troubleshoot data issues
- Self-driven with the ability to independently manage tasks and projects
- Effectively follow up on open issues with customers or Customer Success and communicate the resolution
- Create and/or update client taxonomy in all stages of the client unitQ journey
- Act as an escalation point for all inbound cases from our clients and the Customer Success team
- Collaborate closely with cross-functional teams to enhance platform capabilities
- Prior experience or knowledge of AI tools and machine learning
- Prior experience working at a technology company or start-up environment
About the company
unitQ provides a software platform that collects and analyzes customer feedback from multiple channels and languages to help teams improve product quality and customer experience. It scans sources such as App Store reviews, Zendesk tickets, Reddit, and Twitter using machine learning to filter out noise and surface actionable bugs and issues. This enables companies to identify problems quickly, push fixes, and reduce customer churn. The business operates on a subscription model, offering ongoing access to unitQ Monitor, which turns global feedback into timely insights that guide product enhancements and customer retention strategies.
Company Size
11-50
Company Stage
Series B
Total Funding
$41M
Headquarters
San Francisco, California
Founded
2018
Get referred to unitQ
See people who can refer or advise you
Simplify's Take
What believers are saying
- April 23, 2026 platform launch ties customer signals to revenue, retention, and risk.
- Lime selected unitQ in 2026, proving enterprise demand for global voice-of-customer monitoring.
- Brett Skale became CRO in November 2024, strengthening go-to-market execution and pipeline growth.
What critics are saying
- Enterpret, Pendo, Chattermill, and Productboard attack unitQ's analytics and roadmap layer.
- unitQ's defect-detection focus loses budgets when buyers want revenue-weighted product decisions.
- If public-review access tightens, unitQ's core detection engine and awards credibility weaken fast.
What makes unitQ unique
- unitQ now unifies monitorQ, metricQ, competeQ, supportQ, interviewQ, and socialQ.
- Its AI scores 83.3 million reviews across 6,700 apps for Epic Awards.
- MCP server support in May 2026 plugs unitQ into Claude, ChatGPT, and Cursor.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Stock Options
Flexible Vacation Policy
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
Life Insurance
Health Savings Account/Flexible Spending Account
Phone/Internet Stipend
Generous leave policies
Gym Membership
Company Social Events
Growth & Insights and Company News
6 month growth
↑ 5%1 year growth
↑ 8%2 year growth
↑ 5%unitQ has launched an AI quality intelligence platform that unifies customer signals with business outcomes including revenue, retention and risk. The San Francisco-based company raised the funding to support the platform, which combines six products under one intelligence layer. The platform includes monitorQ for real-time issue detection, metricQ for connecting signals to business metrics, competeQ for competitive benchmarking, supportQ for interaction evaluation, interviewQ for qualitative insights, and socialQ for social conversation analysis. Together, these tools provide teams with a unified view of customer experiences. unitQ's clients include Pinterest, Adobe, PayPal, Bumble, DraftKings and Dropbox. The company positions its offering as a system of record for quality, measuring the gap between customer expectations and actual experiences.
unitQ to speak about AI agents for product teams at Chief Product Officer Summit.
unitQ Monitor just snagged the top Innovative AI Products Award from the Business Intelligence Group for its generative AI technology: agentQ!
unitQ welcomes Brett Skale as Chief Revenue Officer.
BURLINGAME, Calif., Nov. 18, 2024 /PRNewswire/ -- unitQ, the leading AI-powered customer feedback platform empowering organizations to take a customer-centric, real-time data-driven approach to craft high quality products, services and experiences, today announced the appointment of Brett Skale as Chief Revenue Officer (CRO).Brett joins unitQ with an impressive track record of driving revenue growth and scaling go-to-market strategies at industry-leading organizations, including Handshake, BrowserStack and PagerDuty