C

Coupang

Sells goods online with its own overnight delivery

Staff Product Designer (Fintech UX)

Full-TimeUpdated on 10/15/2026
No salary listed
Senior, Expert
Bachelor's
Taipei City, Taiwan
In Person
Product & Experience DesignProduct Design

About the job

Requirements
  • A degree in Graphic Design, Interaction Design, Industrial Design, Human-Computer Interaction, Information Engineering, Psychology, or a related field, or equivalent work experience.
  • At least 8 years of experience in product design, user experience design, or a related field.
  • Practical experience designing and successfully launching consumer digital products.
  • A strong portfolio demonstrating strategic thinking, user experience problem-solving, interaction design, visual design, and measurable business outcomes.
  • Experience leading complex, ambiguous, cross-functional projects from concept through launch.
  • Proficiency in user-centered design methods and the full product design process.
  • Proficiency with Figma and modern design tools.
  • Ability to communicate design concepts and rationale clearly through presentations, storytelling, and data.
  • Experience working closely with product management and engineering teams.
  • Fluent Chinese and English communication skills.
Responsibilities
  • Lead the end-to-end design process for Taiwan payments products and experiences, from strategy and design execution through ongoing optimization.
  • Define the user experience vision, influence product strategy, and plan the roadmap for payments experiences.
  • Design seamless, trustworthy payment journeys covering checkout, wallets, authentication, and future fintech products.
  • Lead highly ambiguous 0-to-1 innovation projects to create new payment experiences and deliver customer and business value.
  • Translate user insights, business goals, technical constraints, and regulatory requirements into intuitive, usable product experiences.
  • Identify opportunities and drive measurable business outcomes through user research, data analysis, product experiments, and market insights.
  • Define success metrics and continuously improve conversion, payment success, product adoption, and customer trust.
  • Build scalable design frameworks, design patterns, and user experience standards for payments.
  • Collaborate closely with product, engineering, data science, risk management, legal, compliance, and business teams to deliver high-quality solutions and influence organization-level decisions.
Desired Qualifications
  • Experience designing products in payments, fintech, banking, digital wallets, lending, credit cards, or financial services.
  • Experience designing products for Taiwan or other Asia-Pacific markets.
  • Deep understanding of payment ecosystems, risk management, authentication, fraud prevention, and related regulatory requirements.
  • Experience using user research and data analysis to shape product strategy.
  • Experience working in a high-growth, large-scale organization.
  • Experience with e-commerce, marketplaces, or large consumer product platforms.
  • Experience influencing senior executives and building organizational alignment.
  • Ability to synthesize qualitative and quantitative research findings into concrete, actionable product and design decisions.

About the company

Coupang runs one of South Korea's largest online stores, selling groceries, electronics, household goods and fashion to consumers and small businesses. Rather than relying on outside carriers, it delivers most orders through its own warehouses and drivers, and its Rocket Delivery service brings millions of items to doorsteps overnight or the same day. Shoppers order through the Coupang app or website, and the company earns money from its own retail sales, commissions and fulfillment fees from outside sellers, and a paid membership. Coupang was founded in Seoul in 2010 and is headquartered in Seattle, with most of its operations and staff in South Korea.

Company Size

10,001+

Company Stage

IPO

Headquarters

Seattle, Washington

Founded

2010

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Simplify's Take

What believers are saying

  • Growth survived the breach: revenue rose 10% at constant currency to $8.9 billion in the quarter ending June 2026.
  • Taiwan widens career paths: Coupang's fourth warehouse there, open by April 2026, brings next-day delivery to 70% of the island.
  • One membership bundles three services: Rocket WOW adds free Coupang Eats food delivery and Coupang Play streaming to shopping perks.

What critics are saying

  • Leadership turned over after a breach: Coupang's Korea CEO Park Dae-jun resigned in December 2025 after 33.7 million accounts leaked.
  • Profits disappeared: Coupang lost $556 million on operations in the quarter ending June 2026, mainly from breach costs.
  • Supplier terms draw regulators: in August 2026, Coupang turned away antitrust inspectors probing coupon costs pushed onto suppliers.

What makes Coupang unique

  • Coupang owns a luxury fashion arm: it bought Farfetch, the British online marketplace for designer clothing.
  • Founder Bom Kim controls the company: his Class B shares carry 29 votes each, giving him most voting power.
  • Coupang employs more Koreans than almost anyone: it ranked third in pension-registered jobs, behind only Samsung Electronics and Hyundai Motor.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Parental Leave

Paid Holidays

401(k) Company Match

401(k) Retirement Plan

Employee Assistance Program (EAP) program

Pre-tax commuter benefits

MTV - [Free] Electric Car Charging Station

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

1%

2 year growth

0%
Yahoo Finance
Oct 13th, 2026
Shopify beats Coupang for one investor: $3.6B Q2 revenue and net income up 66%

Shopify's quarterly revenue has climbed faster than Coupang's, though Coupang remains larger in absolute terms. In the quarter ended June 30, 2026, Coupang earned $8.9 billion, while Shopify earned $3.6 billion. Coupang's revenue has stayed steady, ranging from $7.9 billion to $9.3 billion over eight quarters. Shopify's has swung more, peaking at $3.7 billion in the fourth quarter of 2025. Shopify is also the only profitable one of the two. Its second-quarter 2026 net income topped $1.5 billion, up 66% year on year. Shopify trades at a price-to-sales ratio of 17.4, against 0.8 for Coupang. The writer, a Shopify shareholder, favours it for its global reach, while Coupang operates mainly in South Korea and Taiwan.

Qazinform
Sep 10th, 2026
S. Korea to introduce strengthened penalties for large-scale data leaks.

S. Korea to introduce strengthened penalties for large-scale data leaks. 16:12, 10 September 2026 South Korea will introduce strengthened penalties this week for companies that suffer personal information leaks affecting more than 10 million people, the privacy watchdog said Thursday, Yonhap reports. The move comes as Seoul has sought to strengthen protection of personal information in the wake of high-profile cases, including e-commerce operator Coupang's data breach that affected more than 37 million users. Under the revised personal information protection law set to take effect Friday, companies that suffer such large-scale leaks due to intentional misconduct or gross negligence can be punished with a penalty up to 10 percent of their sales, according to the Personal Information Protection Commission. Companies that repeatedly violate personal information laws within three years or those that suffer data leaks by failing to follow corrective orders are also subject to the punishment. Before the revision, companies were subject to a penalty of up to 3 percent of sales. The watchdog, however, noted that it could reduce up to 40 percent of the penalty by taking into account the level of investment companies took for personal information protection and other safety measures. As written before, South Korea's Personal Information Protection Commission (PIPC) imposed a record $410 million (624.7 billion won) fine on e-commerce giant Coupang Corp. for privacy violations.

Yahoo Finance
Sep 9th, 2026
Coupang posts weakest Q2 performance among online retail stocks with $8.86B revenue

Coupang delivered the weakest performance among five tracked online retail stocks in the second quarter, with revenues of $8.86 billion missing analyst estimates by 2.2%. The South Korean e-commerce giant, founded in 2010 by Bom Kim and often called the "Amazon of South Korea", posted year-on-year revenue growth of 3.9%. The company reported 24.7 million active buyers, up 3.3% year on year. Despite beating analysts' EBITDA estimates, Coupang's shares fell 11.4% following the results and currently trade at $14.87. Collectively, the five online retail stocks beat revenue consensus estimates by 2.1% for the quarter, though next quarter's guidance came in 2.1% below expectations. Share prices across the group have remained relatively unchanged since earnings announcements.

Coupang
Sep 7th, 2026
Coupang invests in Tempo to build Korea's first KRW stablecoin payment system with Woori Bank

Tempo, a San Francisco-based blockchain payments platform, is expanding following an investment from US commerce company Coupang announced earlier in 2026. The investment is part of Coupang's more than $84 million deployed in AI-driven technology companies since 2023. Tempo, Coupang, and Woori Bank recently completed Korea's first end-to-end proof of concept for KRW stablecoin payments and settlements in commercial consumer service. Woori Bank provided on-ramp and off-ramp functionality, connecting digital wallets with bank accounts to convert between stablecoins and fiat currency. The trial demonstrated how stablecoins can connect consumer payments, merchant settlement, and existing banking infrastructure in a single commercial workflow. Coupang separately invested $50 million in the SBVA Korea Sovereign AI Fund, matching a $50 million investment by Korea's government-backed Korea Venture Investment Corporation.

Korea JoongAng Daily
Sep 2nd, 2026
U.S. or Korea? Coupang's data breach lawsuit faces key jurisdiction question.

U.S. or Korea? Coupang's data breach lawsuit faces key jurisdiction question. In a pretrial conference, a New York judge questioned whether a class-action suit over Coupang's data breach should proceed in the United States while plaintiffs cited company's NYSE, SEC connections. Published September 2, 2026 - 3:23 p.m. Modified September 2, 2026 - 7:01 p.m. A U.S. class-action lawsuit over Coupang's massive data breach began with a fundamental question: Should the case be heard in the United States or in Korea? While Coupang claims to be a U.S.-based company in its lobbying and outreach to U.S. officials, at the same time it is arguing that a New York federal court lacks jurisdiction over a breach that took place on its Korean platform. During the first pretrial conference against Coupang that took place on Tuesday in New York, presiding judge Ann M. Donnelly repeatedly questioned why the lawsuit should be heard at the United States District Court for the Eastern District of New York rather than in Korea. A pretrial conference allows the judge to hear arguments from both sides, identify key issues and set a schedule for further proceedings before the case moves onto an actual trial. Daeryun Law Firm and its U.S. partner, SJKP Law Firm, earlier filed a class-action lawsuit on behalf of Coupang customers against Coupang Inc. - the U.S. parent company of the e-commerce platform - as well as company founder Bom Kim and others. The plaintiffs alleged that the platform failed to protect customers' personal data and breached its duty of care. They also sought $5 million in damages. Two Coupang customers living in the jurisdiction of the Eastern District of New York are serving as lead plaintiffs. About 7,800 people have so far expressed interest in joining the lawsuit. Coupang Inc.'s attorneys from U.S. law firm Kirkland & Ellis asked the court to dismiss the lawsuit. They argued that a breach that occurred in Korea did not justify bringing a U.S. class action against Coupang Inc. They further argued that Coupang Inc. - a holding company incorporated in Delaware - is legally distinct from its Korean subsidiary, Coupang Corp. Coupang's attorneys characterized Coupang Corp. as an e-commerce platform that operates in Korea for Korean consumers, and said that pursuing the case in a U.S. court would only waste time and resources. The irony is that argument stands in direct contrast to Coupang's recent efforts in Washington, where it has emphasized its contributions to U.S. job creation and exports. Some members of the U.S. Congress, including the House Judiciary Committee, have also portrayed Coupang as a U.S. company facing discriminatory treatment from the Korean government. Coupang Inc. also pointed to ongoing investigations by several Korean authorities and argued that the plaintiffs were seeking a more favorable venue and set of laws. The plaintiffs' side countered that Coupang Inc. is a U.S. corporation listed on the New York Stock Exchange and that executives at the parent company influence decisions at its Korean subsidiary. They argued those ties give the U.S. court jurisdiction over the case. As further grounds for U.S. jurisdiction, they also cited the fact that Coupang Inc. disclosed the Korean subsidiary's data breach to the U.S. Securities and Exchange Commission. Judge Donnelly, however, appeared cautious about whether the court actually has jurisdiction. The judge repeatedly asked about the connection between the data breach and the Eastern District of New York and where the lead plaintiffs reside. The court ordered both sides to submit additional written arguments by Oct. 6. The court is expected to decide afterward whether further hearings are necessary and how the case will proceed. At a press conference before the hearing, Daeryun Law Firm said they will make full use of the proceedings and related documents from Korea. The plaintiffs' representatives also pledged to do everything possible to ensure that the 33.7 million affected Korean consumers can have their rights protected regardless of national borders. Coupang announced in November of last year that personal information belonging to 33.7 million users had been compromised, including their names, contact details, delivery addresses and access codes to residential buildings. The availability of punitive damages in the United States has drawn attention to whether the lawsuit could expose Coupang to greater liability than it would face in Korea. If the U.S. court finds that it lacks jurisdiction, the lawsuit could end before any ruling on the case's merits, including whether Coupang failed to meet its obligations to protect customers' personal information. BY JEONG JAE-HONG [[email protected]]