Delivery Director - Healthcare and Life Sciences

Who We Are

First impressions matter. At Kicksaw, we're on a mission to transform the Salesforce consulting industry by putting our employees and customers first. As a leader in the Salesforce ecosystem, we help companies manage their implementation processes, drive greater efficiencies, and create unmatched client relationships.

About the Role

The Healthcare & Life Sciences (HLS) Delivery Director is a senior leadership role responsible for leading and scaling Kicksaw’s HLS delivery practice across client delivery, portfolio and financial performance, operational excellence, team leadership, and strategic growth. This leader owns the health and performance of a meaningful professional services portfolio, driving consistency, quality, profitability, and delivery maturity across engagements while helping shape the future of Kicksaw’s HLS business.

As a trusted advisor to both clients and internal teams, the Director partners closely with executive stakeholders, Sales, and Delivery Leadership to ensure successful client outcomes, strong operational performance, and continued practice growth. This role combines hands-on delivery leadership with portfolio and business ownership, requiring a strong understanding of Healthcare & Life Sciences organizations, Salesforce delivery models, and the commercial and operational levers of a consulting business.

Culture & Values at Kicksaw

We live by five values that guide everything we do:

• Care Deeply - For each other and our impact

• Own the Outcome - Lean in, speak up, solve it, own it

• Win Together - No none gets far alone

• Raise the Bar - Aim higher every day

• Be the Spark - Energy and passion are contagious

As a Delivery Director, Healthcare and Life Sciences you'll embody these values by building trust with our clients, taking full ownership of your engagements, and guiding your team to deliver high-quality solutions with purpose.

Key Responsibilities

Practice & Delivery Leadership

• Lead and scale Kicksaw’s Healthcare & Life Sciences delivery practice

• Drive delivery excellence across a portfolio of Salesforce HLS engagements, ensuring projects are delivered on time, within scope, within budget, and aligned to client business objectives

• Contribute to delivery governance, operational standards, engagement management practices, and scalable HLS methodologies

• Build operational rigor across delivery quality, staffing, resource planning, and risk management

• Partner with Executive Leadership to define practice priorities, organizational structure, and long-term growth strategy

• Develop repeatable delivery frameworks, accelerators, and best practices to support practice scalability and consistency

• Partner with Sales on deal reviews, commercial strategy, and SOW approvals.

• Shape and execute the HLS practice AI strategy, aligning AI operations, data, analytics, and automation initiatives with business objectives and delivery priorities.

• Partner with Executive Leadership, clients, and cross-functional teams to define AI-enabled transformation roadmaps, drive innovation, and establish scalable AI delivery capabilities across the practice.

Client Leadership & Strategic Partnership

• Build trusted relationships with executive stakeholders across healthcare, pharmaceutical, providers, biotech, medtech, and digital health organizations

• Serve as a senior advisor and escalation point for strategic client engagements

• Lead executive governance discussions, delivery reviews, and complex client conversations

• Partner with clients to align delivery outcomes to business goals, transformation initiatives, and operational priorities

• Support account growth and expansion opportunities in partnership with Sales Leadership

Healthcare & Life Sciences Industry Leadership

• Provide leadership across HLS transformation initiatives including patient engagement, commercial operations, medical affairs, field engagement, interoperability, and digital transformation

• Bring strong awareness of healthcare and life sciences regulatory and operational environments

• Stay informed on emerging trends across Salesforce Health Cloud, Life Sciences Cloud, Data Cloud, AI, interoperability, and industry innovation

• Help position Kicksaw as a leading Salesforce Healthcare & Life Sciences consulting partner

Team Leadership & Talent Development

• Lead, mentor, and develop Engagement Managers, Delivery Leaders, and Consultants

• Foster a culture centered on accountability, collaboration, operational excellence, and customer success

• Support hiring, onboarding, coaching, and career development initiatives across the HLS practice

• Help define leadership expectations, career paths, and delivery best practices as the organization scales

• Provide coaching and guidance to teams navigating complex delivery and client challenges

Operational & Business Management

• Own the health and performance of a multi-engagement professional services portfolio, with accountability across revenue, gross margin, utilization, capacity, forecasting, customer satisfaction, and overall delivery health

• Manage portfolio economics and make informed tradeoffs across staffing, utilization, delivery investment, margin, and client outcomes

• Maintain accurate revenue and capacity forecasts, identifying risks and opportunities and taking action to improve financial and operational performance

• Partner with Sales and Executive Leadership on portfolio growth, commercial decisions, investment priorities, and account strategy

• Use financial and operational data to identify performance gaps and make decisions that improve profitability, utilization, delivery quality, and customer outcomes

• Reduce delivery risk through proactive issue identification, escalation management, and operational oversight

• Partner cross-functionally with Sales, Delivery Operations, People Operations, and Executive Leadership to support organizational goals and practice growth

What You'll Bring

• 10+ years of experience in consulting, professional services, or enterprise technology delivery

• 5+ years in delivery leadership within a Salesforce SI, consulting firm, or professional services organization

• Proven success leading complex Salesforce transformation programs and enterprise client engagements

• Strong Healthcare & Life Sciences industry experience including pharmaceutical, biotech, medtech, provider, payer, or digital health organizations

• Demonstrated experience owning a $5M+ professional services portfolio, ideally $8M-$10M+ in annual revenue, spanning multiple concurrent clients or engagements rather than a single large program

• Experience leading and developing consulting organizations of 15+ team members, with accountability for portfolio-level customer satisfaction, team health, delivery quality, and performance

• Direct accountability for professional services financial performance, including revenue, gross margin, utilization, forecasting, capacity planning, and investment decisions

• Demonstrated ability to use financial and operational metrics to make decisions that improve portfolio performance, including the ability to articulate targets, results, tradeoffs, and corrective actions

• Demonstrated ability to scale delivery operations while maintaining client outcomes, team health, and financial performance

Why Join Kicksaw?

At Kicksaw, we believe in empowering our people as much as our clients. Here’s what you can expect:

• Fully remote work – Flexibility to do your best work from anywhere.

• Unlimited PTO – We trust you to balance work and life.

• Learning & development stipend – Certifications, training, or conferences.

• Wellness support – Stipends and initiatives to help you feel your best.

• Collaborative, values-driven culture – Work with a high-performing team that supports and challenges you.

• Clear growth path – Opportunities to advance into senior roles.

Kicksaw is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process. All your information will be kept confidential according to EEO guidelines.