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Trust Payments

Global payment processing, loyalty, data management

Technical Support Officer - Trust Retail

Customer SupportConfirmed live in the last 24 hours
Full-timeBournemouth, UKNo salary listed

About the Job

Requirements

  • At least 1 year of experience in technical support or a similar role.
  • Experience supporting customers by phone and email, including managing challenging situations.
  • Ability to manage a busy workload in a fast-paced environment.
  • Strong information technology skills, including Microsoft Office, Salesforce, and customer relationship management tools.
  • Problem-solving skills and the ability to explain technical concepts clearly.
  • Experience working in an Information Technology Infrastructure Library environment.

Responsibilities

  • Resolve technical issues through Zendesk by phone and email.
  • Support customers with till systems, integrations, and merchant services.
  • Manage escalations and liaise with banks and development partners.
  • Contribute to the 24/7 support model on a rotation.

Desired Qualifications

  • Experience with Zendesk or similar information technology service management tools.
  • Background in retail or payment services.
  • ITIL Foundation qualification.
  • Basic understanding of JavaScript or PHP.
  • Knowledge of payment systems.

About the Company

Trust Payments

Global payment processing, loyalty, data management

Trust Payments helps businesses speed up and simplify how they take payments, manage loyalty, and handle customer data to create a seamless buying experience across the world. It uses a global technology platform that connects to 50+ banks to support processing through multiple acquirers, and it also offers its own merchant acquiring solution in the EU (acquiring.com). The company works with clients to design a payment strategy that fits their goals rather than offering a one-size-fits-all approach. Its solutions are flexible and available internationally, regardless of where a customer is or which payment method they prefer. Compared with others, Trust Payments combines payments, loyalty, and data tools on one platform, backed by licenses and memberships from regulators and card networks in multiple regions. The overall aim is to help businesses grow sales and improve customer experience by delivering fast, smooth, and secure payments globally.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
London, United Kingdom
Founded
2019

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