Senior Learning Performance Consultant - GTM

Job Overview

At ICIMS, we believe the right people can transform a business. As the world's leading recruiting software provider, we help organizations build stronger teams through innovative technology, industry expertise, and a relentless focus on customer success.

This role supports GTM enablement end-to-end, bringing deep subject matter expertise on the ICIMS product ecosystem, customer journey, and go-to-market motion. This role operates at the intersection of GTM strategy and enablement execution, designing scalable learning programs aligned to GTM business goals and architecting integrated learning journeys with strong reinforcement. By owning core GTM content, this role keeps enablement materials current as the product and GTM motion evolve. They'll connect learning data to business KPIs, lead complex stakeholder engagements across Sales, CS, and Product, and anticipate capability needs. They'll deliver executive-ready communications, translate complex data into business-relevant insight, and drive adoption of enablement programs across the GTM organization.

About Us

ICIMS is a leading enterprise hiring platform that combines the scale and reliability of enterprise software with the transformative power of AI. Thousands of organizations across more than 200 countries and territories trust ICIMS to find and hire the people who shape their future and drive their business forward. Powered by insights from billions of hiring interactions, continuous AI innovation, and a highly extensible platform, ICIMS helps organizations turn talent acquisition into a competitive advantage. For more than 25 years, ICIMS has delivered end-to-end hiring solutions that improve recruiting efficiency, reduce costs and create exceptional candidate experiences. 

ICIMS helps solve one of the biggest challenges businesses face today: building a workforce that can adapt, scale, and perform in an increasingly competitive and unpredictable talent market. We uniquely do that by combining enterprise-grade hiring technology, AI-powered insights and automation, and connected talent experiences to help organizations improve hiring outcomes while driving measurable impact. 

Responsibilities

• Serve as a GTM Enablement SME on the ICIMS product ecosystem, customer journey, and GTM motion.
• Own and maintain core GTM content, onboarding, handbooks, and plays, using AI to accelerate content creation, curation, and refresh while ensuring materials remain accurate, on-message, relevant, and useful to the field.
• Design, develop, and deliver learning solutions aligned to GTM role scope (AE, AM, CS, and related functions).
• Embed and reinforce Value Selling as the core sales methodology across coaching, content, and Gong-based skill development, including AI-powered role plays and scalable scoring that enable reps to practice and receive consistent feedback against the value framework.
• Lead field preparation for product launches and process changes, working from launch strategy and messaging developed by GTM Readiness to design learning programs, certifications, and reinforcement that ensure GTM teams are equipped and confident ahead of go-live.
• Build storytelling and narrative skills across GTM teams to strengthen how reps communicate value in customer conversations.
• Partner with Sales, CS, Product Marketing, and Product Management to understand priorities and translate them into enablement programs.
• Use Gong, Highspot, Workday Learning, and related systems and AI-enabled tools to support delivery, reinforcement, coaching, and measurement.
• Analyze learning and performance data to identify gaps and inform continuous improvement.
• Define behavioral and business success metrics for GTM enablement programs and connect them to outcomes, using AI and available data from customer interactions and Salesforce to identify relationships between field behaviors and business outcomes such as win rates and deal size.
• Influence stakeholders across the GTM organization to align enablement investment with business priorities.
• Align with Customer Enablement ahead of major releases to ensure internal field preparation and external customer education are sequenced appropriately, so reps are equipped before customers receive new learning content.

Qualifications

• 5–8+ years of experience in learning, enablement, performance consulting, or GTM roles, ideally in a GTM/SaaS environment.
• Working knowledge of, or ability to quickly master, the ICIMS product suite and customer journey.
• Experience applying instructional or performance-based learning principles.
• Comfort working with GTM and learning technologies (Gong, Highspot, Workday Learning, Salesforce, Synthesia or similar) and data.
• Hands-on experience using AI to build or scale enablement solutions, such as AI role-play experiences, custom assistants or agents, content development workflows, coaching solutions, or similar applications.
• Value Selling, or other GTM methodology experience.
• Experience leading enablement through organizational change (product launches, process rollouts) with a track record of keeping teams equipped and confident through transition.
• Strong narrative and storytelling skills, with experience coaching others to communicate value clearly in customer-facing conversations.
• Strong collaboration and communication skills, with credibility across Sales, CS, and Product stakeholders.

Core Skills & Competencies

• Deep GTM/product subject matter expertise
• Learning design and delivery aligned to business needs
• Effective use of learning technology and data
• AI-enabled content creation, curation, coaching, and reinforcement
• AI fluency 
• Performance measurement that connects rep behaviors and enablement activity to GTM business outcomes
• Stakeholder partnership and executive communication
• Analytical thinking and continuous improvement

EEO Statement

ICIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at ICIMS.

We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at [email protected].

Compensation and Benefits

We accept applications for this position on an ongoing basis until the position is filled. Applications will be reviewed as they are received, and qualified candidates may be contacted throughout the posting period.

The anticipated base pay range for this position is $100,000-$120,000 annually. Final compensation will be based on factors such as relevant experience, skills, education, internal equity, and market data. This range aligns with our commitment to equitable and transparent compensation practices, as required by applicable law. 

Competitive health and wellness benefits include medical, dental, vision, 401(k), dependent care, short term and long-term disability, life and AD&D insurance, bonding and parental leave, mindfulness resources, an open vacation policy, sick days, paid holidays, quiet hours each workday, and tuition reimbursement. Benefits and eligibility may vary by location, role, and tenure.  Learn more here: https://careers.icims.com/benefits