Tesla

Makes electric cars, robotaxis and grid batteries

Customer Experience Specialist

Pre-Sales Solution EngineeringConfirmed live in the last 24 hours

Part-timeLangford, BC, CanadaNo salary listedIn-person

About the Job

Requirements

At least 1 year of customer service and/or sales experience, with a proven track record of meeting and exceeding goals.
Passion for Tesla's mission and innovations in personal transportation, and ability to keep up with electric vehicle industry trends and local incentives.
Ability to understand and convey business issues and technical concepts.
Strong team mentality and reliability.
Strong communication skills, attention to detail, and organization; proficiency with Microsoft Office Suite and customer relationship management tools.
Ability to work evenings, weekends, and holidays in a retail environment.
Must maintain a valid Class 5, G, or G2 driver's license for Canada.

Responsibilities

Engage walk-in guests promptly and personally, open conversations, and ensure guests feel welcome.
Engage guests in meaningful conversation to understand who they are, what brought them to Tesla, and their purchase intent and timeline, building a complete and personalized customer profile.
Answer questions and curate a tailored product experience, including demo drives and Full Self-Driving demonstrations aligned with guests' interests.
Conduct delivery orientations that highlight key features and benefits so new owners feel confident about their vehicles.
Support sales pipeline health by capturing guest information, scheduling test drives, and identifying high-intent buyers.
Provide a high level of customer service to current and future owners.
Perform additional tasks as assigned to meet business needs.

Category	Sales & Customer Support
Location	Langford, British Columbia
Requisition ID	289030
Type	Seasonal

Job Description

At Tesla, our Customer Experience Specialists are at the heart of everything we do. They deliver exciting, engaging, and educational experiences that leave a lasting impression on both current and future customers. As the first point of contact in our showrooms and the final touchpoint at vehicle delivery, they serve as true brand ambassadors, bringing our mission to accelerate the world’s transition to sustainable energy to life. In this role, you will guide customers through every step of their Tesla journey—from the moment they step into a showroom to the exciting day they take delivery of their vehicle. We’ve created one of the most innovative products on the planet, and your role is to ensure the experience of buying and receiving a Tesla is just as groundbreaking. This is for a temporary position.

Job Responsibilities

Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
Engage guests in meaningful conversation to understand who they are, what brought them to Tesla, and their intent and timeline for purchase—building a complete and personalized customer profile
Inspire and educate guests by answering questions and curating a tailored product experience, including demo drives and Full Self-Driving demonstrations aligned with their interests
Conduct engaging delivery orientations, highlighting key features and benefits to ensure new owners feel confident and excited about their vehicle
Support sales pipeline health by capturing guest information, scheduling test drives, and identifying high-intent buyers
Provide the highest level of customer service to all current and future owners
Perform additional tasks as assigned to meet business needs

Job Requirements

1+ years of customer service and/or sales experience with proven track record to meet and exceed goals
Passionate about the Tesla Mission and our innovations in the personal transportation industry. Keep up with EV industry trends and local incentives
Ability to understand and convey business issues and technical concepts
Strong sense of team mentality and reliability
Strong communication skills and attention to detail. Highly organized and excellent written and verbal communication skills. Proficient with Microsoft Office Suite and CRM tools
Ability to work evening hours, weekends, and holidays in a retail environment
Must maintain a valid Class 5, G or G2 driver’s license for Canada

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

Recently Posted Jobs

Explore more opportunities at Tesla

See more jobs