Who We Are

Superior Customer Service

At First Service Bank, service is our middle name. We strive to exceed our customers’ expectations by creating a remarkable customer experience daily.

Our associates are relationship-builders who work to understand our customers’ needs.

Mortgage Banking Post-Closing Specialist

First Service Bank | Mortgage Banking Department

Join Our Team at First Service Bank!

Are you detail-oriented, organized, and someone who enjoys making sure every piece of the puzzle comes together? First Service Bank is looking for a dependable and motivated Mortgage Banking Post-Closing Specialist to join our growing Mortgage Banking team!

At First Service Bank, we believe great banking starts with great people. We're passionate about serving our customers, supporting our communities, and creating a workplace where associates feel valued.

If you have experience in mortgage banking, loan operations, or a document-intensive financial services environment, this could be a great opportunity for you!

What You'll Do

As our Mortgage Banking Post-Closing Specialist, you'll play an important role in ensuring that mortgage loans are accurately documented, delivered, and transitioned after closing.

You'll work closely with our Mortgage Banking team, investors, and internal departments to keep files moving, resolve outstanding items, and maintain accurate records.

Your responsibilities will include:

• Review funded mortgage loan files to ensure documents, approvals, signatures, and funding records are complete and accurate.
• Prepare and deliver mortgage loan packages and supporting documents to investors and custodians within required deadlines.
• Track loan delivery, investor purchases, outstanding conditions, and required follow-up items.
• Coordinate with lenders, processors, closers, investors, and other team members to resolve documentation issues.
• Reconcile investor purchase information, fees, and proceeds, and prepare required records for review.
• Assist with MERS transfers, servicing documentation, and other required post-closing activities.
• Track recorded documents, final title policies, endorsements, and other outstanding loan documentation.
• Coordinate the transfer of bank-retained loans, including home equity, medical professional, and construction loans, to the appropriate servicing or Loan Operations team.
• Maintain accurate reports, track deadlines, and communicate unresolved issues.
• Support post-closing reviews, audit requests, and process improvements.
• Provide backup support for selected mortgage closing activities as needed.
• Follow all applicable banking regulations, internal procedures, and confidentiality requirements.

What We're Looking For

We're looking for someone who takes pride in accuracy, follows through on commitments, and enjoys working collaboratively to get the job done.

Qualifications:

• High school diploma or GED required; related college degree preferred.
• Experience in mortgage processing, closing, post-closing, or related loan operations preferred.
• Equivalent experience in a document-intensive banking environment will also be considered.
• Familiarity with mortgage documentation, loan delivery, investor requirements, or loan servicing processes.
• Experience with Encompass or similar loan origination systems preferred.
• Proficiency in Microsoft Word, Excel, and related computer applications.
• Strong attention to detail, organization, and problem-solving skills.
• Ability to manage multiple priorities, meet deadlines, and follow up on outstanding items.
• Excellent written and verbal communication skills.
• Ability to work independently while contributing to a team environment.
• Commitment to confidentiality, accuracy, and exceptional service.

What Makes You a Great Fit?

You might be a great fit for this opportunity if:

• You enjoy working behind the scenes to make sure everything runs smoothly.
• You're the person who notices the little details others might miss.
• You take ownership of your work and follow through until the job is done.
• You're comfortable working with deadlines, documentation, and multiple moving pieces.
• You enjoy learning new systems and finding ways to improve processes.
• You believe teamwork and communication are essential to success.

Why First Service Bank?

At First Service Bank, you're more than just an employee. You're part of a team that values relationships, integrity, service, and professional growth.

We take pride in creating an environment where our associates can make meaningful contributions, develop their skills, and be part of something bigger.

Must be available to work full-time Mondays through Fridays on-site.

Why Join Us? This position comes with a first-class, comprehensive benefits package, including:

• Employee medical, dental, vision, life insurance, cancer insurance, and long-term disability insurance for less than $75.00 per month!

• Clothing stipends to keep you looking sharp and professional.

• Professional and personal development opportunities to help you grow and advance in your career.

• Tuition reimbursement to support your educational goals.

• Friendly Environment: Work with a professional team in a welcoming banking atmosphere.

To learn more about our amazing benefits, visit: www.firstservicebank.com/careers

First Service Bank is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Ready to Make an Impact?

If you're organized, motivated, and ready to bring your skills to a team that values accuracy and collaboration, we'd love to hear from you!

Apply today and discover what makes First Service Bank a great place to work!