EPOS

Unifies SaaS, payments, financing for SMEs

Operations Manager

Logistics & TransportationConfirmed live in the last 24 hours

Full-timeKuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaNo salary listed

About the Job

Requirements

A bachelor's degree in Business Administration, Operations Management, or a related field is required.
At least 5–8 years of experience in Operations, Sales Operations, Merchant Operations, or related functions is required.
At least 3 years in a managerial or team leadership role is required.
Strong people management and stakeholder management skills are required.
Experience managing sales administration and operational workflows is required.
Strong analytical, reporting, and problem-solving capabilities are required.
Ability to manage multiple operational functions in a fast-paced environment is required.
Proficiency in Microsoft Office, Google Workspace, and operational systems or customer relationship management tools is required.

Responsibilities

Lead and oversee daily Merchant Operations activities across onboarding, fulfillment, point-of-sale operations, and project support.
Ensure operational processes are executed accurately and within service-level agreement timelines.
Monitor merchant onboarding progress, deployment readiness, and issue resolution.
Coordinate with Sales, Support, Finance, Product, and technical teams as needed.
Drive operational consistency between Kuala Lumpur and Johor Bahru operations teams.
Work with Sales Administration to ensure proper processing and documentation of sales-related activities.
Identify process gaps, operational risks, and bottlenecks, and improve standard operating procedures.
Track and analyze operations objectives and key results, merchant onboarding turnaround time, fulfillment timelines, deployment completion, productivity metrics, and service-level agreement performance.
Prepare operational reports and business updates for the Country Manager.
Collaborate with internal departments and external vendors and business partners to ensure smooth operational execution and alignment with business objectives.
Support cross-functional coordination, project implementation timelines, issue resolution, and operational improvement initiatives.
Escalate critical operational matters and drive corrective action plans when necessary.

Operations Manager

EPOS · Kuala Lumpur, Malaysia · — · Posted 2026-05-12

Workplace: on_site

Description

Operations Manager

Reports To: Country Manager

Department: Merchant Operations / Sales Operations

Location: Malaysia (KL & JB oversight)

Role Summary

The Operations Manager is responsible for leading and managing the overall Merchant Operations and Collaborate closely with internal departments including Sales, Customer Support, Finance, Product, and Technical/Deployment teams, as well as external vendors and business partners to ensure smooth operational execution and alignment with business objectives. Support cross-functional coordination, project implementation timelines, issue resolution, and operational improvement initiatives while proactively escalating critical operational matters and driving corrective action plans when necessary.

Key Responsibilities:

Merchant Operations Management: Lead and oversee daily Merchant Operations activities across:
Onboarding, Fulfillment, POS Operations, Project Support
Ensure operational processes are executed accurately and within SLA timelines.
Monitor merchant onboarding progress, deployment readiness, and issue resolution.
Ensure smooth coordination between Sales, Support, Finance, Product, and technical teams when necessary.
Drive operational consistency between KL and JB operations teams.
Work closely with Sales Admin functions to ensure proper processing and documentation of sales-related activities.
Identify process gaps, operational risks, and bottlenecks and improve SOPs.
Track and analyze operations OKRs, merchant onboarding turnaround time, fulfillment timelines, deployment completion, productivity metrics, SLA performance.
Prepare operational reports and business updates for Country Manager.

Requirements

Key Requirements

Bachelor’s Degree in Business Administration, Operations Management, or related field.
Minimum 5–8 years of experience in Operations, Sales Operations, Merchant Operations, or related functions.
Minimum 3 years in a managerial or team leadership role.
Strong people management and stakeholder management skills.
Experience managing sales administration and operational workflows.
Strong analytical, reporting, and problem-solving capabilities.
Ability to manage multiple operational functions in a fast-paced environment.
Proficient in Microsoft Office, Google Workspace, and operational systems/CRM tools.

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About the Company

EPOS

Unifies SaaS, payments, financing for SMEs

EPOS acts as an all-in-one digitalisation partner for small and medium-sized enterprises. Its flagship EPOS360 product unifies software as a service (SaaS), payments, and financing in one ecosystem, giving SMEs access to AI-powered tools that help them run operations smarter and scale faster. The platform works by integrating disparate business apps, payment processing, and financing options into a single seamless system, enabling automation, data-driven decisions, and easier cash flow management. What sets EPOS apart is its end-to-end approach: instead of piecemeal solutions from different vendors, it provides a unified platform designed specifically for SMEs to digitally transform with confidence. The company’s goal is to turn everyday operational complexity into growth opportunities, helping businesses digitize and expand with practical, integrated tools.

Company size: 11-50
Company stage: Not listed
Total funding: Not listed
Headquarters: Singapore
Founded: 2012

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