Adani

Diversified infrastructure and energy conglomerate

Team Member - Customer Services

Customer SuccessConfirmed live in the last 24 hours

Full-timeGurugram, Haryana, IndiaNo salary listedIn-person

About the Job

Requirements

A graduate degree in any discipline is required.
Three to six years of experience in customer service, key account management, logistics, supply chain, transportation, or freight operations is required.
Customer relationship management is required.
Key account management is required.
Logistics and supply chain operations knowledge is required.
Complaint resolution skills are required.
Stakeholder management skills are required.
Management information systems and reporting skills are required.
Communication and coordination skills are required.
Customer satisfaction management skills are required.

Responsibilities

Manage end-to-end customer bookings and service requests.
Act as the primary point of contact for key customer accounts.
Coordinate with Operations, Sales, Finance, Invoicing, and Terminal teams to ensure timely service delivery.
Track booking execution and provide regular status updates to customers.
Prepare and share Daily Status Reports and customer-specific management information system reports.
Monitor, escalate, and resolve customer complaints within defined timelines.
Maintain customer performance data and support periodic reviews.
Identify process improvement opportunities to enhance customer satisfaction and operational efficiency.
Build strong customer relationships and ensure a high level of service excellence.
Support the pursuit of global business opportunities through sales and marketing efforts, stakeholder collaboration, and meeting sales targets.

Desired Qualifications

An MBA or Post Graduate Diploma in Management is preferred.

About Business:

Adani Group: Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large scale infrastructure development in India with O & M practices benchmarked to global standards. With four IG rated businesses, it is the only Infrastructure Investment Grade issuer in India.

Logistics: Over the past few years, we have evolved from a basic logistics company to a comprehensive logistics services provider. We are the largest logistics organization for the past two decades, offering a diverse range of services including transportation, warehousing, supply chain management, and end-to-end logistics solutions.

Job Purpose: Team Member - Sales and Marketing supports the pursuit of global business opportunities, engaging in sales and marketing efforts, collaborating with stakeholders, and meeting sales targets to fuel the company's revenue growth.

Qualification

Graduate in any discipline.
MBA/PGDM preferred.

Experience

3-6 years of experience in Customer Service, Key Account Management, Logistics, Supply Chain, Transportation, or Freight Operations

Key Responsibilities

Manage end-to-end customer bookings and service requests.
Act as the primary point of contact for key customer accounts.
Coordinate with Operations, Sales, Finance, Invoicing, and Terminal teams to ensure timely service delivery.
Track booking execution and provide regular status updates to customers.
Prepare and share Daily Status Reports (DSRs) and customer-specific MIS reports.
Monitor, escalate, and resolve customer complaints within defined timelines.
Maintain customer performance data and support periodic reviews.
Identify process improvement opportunities to enhance customer satisfaction and operational efficiency.
Build strong customer relationships and ensure a high level of service excellence.

Key Skills

Customer Relationship Management
Key Account Management
Logistics & Supply Chain Operations
Complaint Resolution
Stakeholder Management
MIS & Reporting
Communication & Coordination Skills
Customer Satisfaction Management

Adani

Team Member - Customer Services

About the Job

Requirements

Responsibilities

Desired Qualifications

About the Company

Adani

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