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Pan-American Life Insurance Group

Life, accident, and health insurance provider

Network Engineer

Full-TimePosted on 5/28/2026
No salary listed
Senior
Bachelor's
Oak Brook, IL, USA
RemoteRemote work is available; Oak Brook or Chicago, Illinois is preferred, with flexibility for highly qualified candidates elsewhere.

About the job

Requirements
  • Bachelor's degree in Telecommunications or Computer Science with 5+ years of experience, or an additional 5 years of relevant experience in lieu of degree.
  • Proven experience working closely with Network Architecture and Network Security teams.
  • Strong hands-on experience supporting LAN, WAN, SD-WAN, wireless, voice, firewall-adjacent networking, and cloud connectivity.
  • Conversational fluency in both English and Spanish.
  • Enterprise networking and routing principles.
  • SD-WAN technologies, including Silver Peak and Aruba EdgeConnect.
  • Aruba wireless enterprise design and deployment.
  • Cisco Voice and Contact Center connectivity.
  • Network security concepts and controls.
  • Proven experience with LAN, WAN, WLAN, and WWAN design and implementation.
  • Proven experience with network capacity planning, network security principles, and general network management best practices.
  • Advanced troubleshooting and operational analysis.
  • Secure implementation aligned with architectural and security standards.
  • Automation and scripting for operational efficiency.
  • Monitoring and observability tool usage.
  • Clear technical documentation and change execution.
  • Ability to collaborate effectively with Network Architecture and Network Security teams.
  • Ability to translate architectural and security intent into stable implementations.
  • Ability to work independently while aligning to enterprise standards.
  • Ability to manage competing priorities and operational demands.
  • Ability to communicate clearly during incidents and cross-team initiatives.
  • Excellent networking hardware troubleshooting experience.
  • Competence with testing tools and procedures for data circuits.
  • Knowledge of applicable data privacy practices and laws.
  • Ability to conduct research into networking issues and products as required.
Responsibilities
  • Collaborate with the Network Architecture team on architectural initiatives, technology evaluations, modernization efforts, and design reviews.
  • Review network designs and provide engineering-level feedback on configuration complexity, dependencies, operational impact, and support considerations.
  • Translate approved architectural designs into deployment plans, configuration approaches, and implementation sequencing.
  • Partner with Network Security leadership and engineers to align network designs with security policies and control objectives.
  • Identify operational or security risks during planning, escalate concerns, and recommend mitigation strategies.
  • Contribute to implementation standards for LAN, WAN, SD-WAN, wireless, voice, and Internet edge connectivity.
  • Support planning for office expansions, data center migrations, WAN upgrades, and cloud connectivity initiatives.
  • Provide operational input on monitoring, logging, visibility, and automation requirements.
  • Implement and maintain enterprise networking solutions using Cisco routers, Cisco and HPE switches, and Silver Peak or Aruba EdgeConnect SD-WAN technologies.
  • Deploy, configure, and support Aruba wireless solutions.
  • Configure and troubleshoot routing and Internet connectivity, including BGP, ISP integrations, redundancy, and failover.
  • Coordinate network connectivity and policy implementation with Network Security Engineers.
  • Support firewall and security integrations involving Palo Alto and Cisco firewall platforms.
  • Engineer, support, and troubleshoot Cisco Voice solutions, including dial plans, SIP, gateways, quality of service, and call flows.
  • Provide technical support for AWS, Cisco, or Microsoft Contact Center platforms.
  • Support AWS networking and hybrid connectivity initiatives with Cloud and Security teams.
  • Execute structured cabling and physical network deployments, including MDF/IDF buildouts, labeling, testing, and vendor coordination.
  • Participate in data center migrations and new office implementations, including network cutovers, validation, and rollback execution.
  • Serve as a senior escalation point for complex incidents affecting LAN, WAN, SD-WAN, wireless, Internet edge, and voice services.
  • Perform advanced network and voice troubleshooting using packet captures, logs, telemetry, and traffic flow analysis.
  • Collaborate with Network Security Engineers during security incidents, investigations, and containment activities.
  • Operate, maintain, and improve monitoring and visibility tools through baselines, alert tuning, dashboards, and reporting.
  • Participate in root cause analysis activities and document corrective actions.
  • Execute change management activities, including peer reviews, implementations, validations, and post-change documentation.
  • Use automation tools and scripting, such as NetBrain, to improve troubleshooting efficiency, configuration accuracy, and operational effectiveness.
  • Maintain network configuration integrity and compliance through backups, audits, golden configurations, and drift identification.
  • Maintain accurate documentation, including network diagrams, IP schemas, voice call flows, and operational runbooks.
  • Manage multiple operational and project assignments while prioritizing work based on business impact and risk.
Desired Qualifications
  • Previous Help Desk experience.

About the company

P

Pan-American Life Insurance Group

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Pan-American Life Insurance Group (PALIG) provides life, accident, and health insurance to more than 7.3 million customers across the United States, Latin America, and the Caribbean. It operates through over 30 member companies and 2,200 employees in 22 countries. The company’s products offer financial protection and support lifelong well-being, usually through life, health, and accident insurance policies that pay benefits or provide coverage as needs arise. PALIG is distinguished by its long history (founded in 1911), a broad regional footprint, and strong financial backing, as reflected in its Fitch Financial Strength Rating of A (Strong) and AM Best Rating of A (Excellent). Its stated goal is to be a trusted source of financial protection and lifelong well-being for its customers, serving as “people you can trust for life.”

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

New Orleans, Louisiana

Founded

1911

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Simplify Jobs

Simplify's Take

What believers are saying

  • 2025 premiums hit $1.86 billion, net income reached $110 million, and equity rose 15%.
  • Oak Brook office opening in August 2026 signals continued U.S. investment and collaboration.
  • BAC Panama alliance and Ecuador's 70-year milestone reinforce distribution depth across Latin America.

What critics are saying

  • Texas Northern case 3:25-cv-01171 keeps Pan-American Life in active insurance contract litigation.
  • PALIG still depends on executive succession, with Bryan Scofield retiring after 26 years.
  • A misstep expanding beyond the Americas or in digital claims rollout would erode its regional edge.

What makes Pan-American Life Insurance Group unique

  • PALIG spans 22 countries and 7.3 million customers across the Americas in 2026.
  • John Price joins the board in November 2026, sharpening Latin America strategy oversight.
  • Swiss Re partnership digitizes U.S. life claims, showing operational modernization across PALIG's global footprint.

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Benefits

Health Insurance

Dental Insurance

Paid Vacation

Remote Work Options

Hybrid Work Options

Flexible Work Hours

Tuition Reimbursement

Company News

AltaWorld
Sep 10th, 2026
Insurance industry sees new Wave of leadership changes.

Insurance industry sees new Wave of leadership changes. Published in: News Several insurance and financial services organizations have announced notable leadership changes this week, covering areas including brokerage, specialty underwriting, claims, reinsurance, healthcare risk management and corporate governance. These appointments and transitions could have implications for brokers, agents, risk managers and other insurance professionals as companies expand into new markets, strengthen specialized capabilities and prepare for leadership succession. Corgi appoints Erin Gambrel to lead financial services growth. Corgi has appointed Erin Gambrel as vice president of financial services, where she will focus on expanding retail investor growth and strengthening brand awareness for the company's exchange-traded fund (ETF) lineup. The appointment is focused on Corgi's ETF and retail investment platform rather than its insurance underwriting operations. As a result, the move does not directly affect brokers placing coverage through Corgi's admitted or risk retention group offerings. Pan-American Life adds Latin America expert John Price to its board. Pan-American Life Insurance Group has appointed John Price to its board of directors, effective November 2026. He will also serve on the company's Finance and Audit Committees. Price is the founder of Americas Market Intelligence, a consulting firm specializing in Latin America and the Caribbean that has completed more than 5,000 client engagements. He has also founded Payments and Commerce Market Intelligence and the Horizontes executive forum. For brokers and advisors working with Pan-American Life across Latin America and the Caribbean, Price's appointment provides additional insight into the company's strategic focus on the region. His experience in Latin American and Caribbean markets could be particularly relevant as brokers evaluate the insurer's long-term regional strategy. Third Wave Insurance appoints Paul Vredenburg as CEO. Third Wave Insurance has named Paul Vredenburg as chief executive officer. Founder Brian Bair will transition into the role of president while continuing to remain actively involved in the company's insurance operations. Vredenburg brings more than 14 years of experience with AssuredPartners, most recently serving as president and chief operating officer. Before that, he was executive vice president and chief acquisition officer, where he played a role in the company's mergers and acquisitions strategy. His earlier career also included positions with Brown & Brown and MarshBerry. For agency owners in the Southeast and Gulf Coast considering a potential sale, Vredenburg's appointment could signal that Third Wave Insurance plans to maintain its acquisition strategy. His previous experience leading acquisition activities at AssuredPartners may also support a more structured approach to future transactions. Retail brokers working with Palmer & Cay-affiliated agencies may also see continued expansion of services as additional acquired firms become integrated into the organization. Relm Insurance names Mike Morales as global head of claims. Relm Insurance has appointed Mike Morales as head of claims, giving him responsibility for the company's claims operations across both insurance and reinsurance. Morales has more than 25 years of experience across claims, underwriting and brokerage. His previous senior-level experience includes roles with AIG, CNA, Zurich and Everest Specialty Underwriters. Most recently, he led Specialty Wholesale Insurance Solutions, a subsidiary of HUB International. Morales has emphasized the importance of providing brokers and insureds with a claims partner capable of having practical discussions around complex claims. That approach could be particularly relevant to Relm's emerging-industry business, where claims involving newer and less-established risk categories may not always have extensive precedent. Experience across multiple areas of the insurance industry could help support more informed discussions between brokers, insureds and claims professionals. AXA XL creates dedicated private equity client relations role. AXA XL has appointed Rana Gillmon as head of private equity client relations for the Americas, marking the creation of a newly dedicated role. Gillmon joined AXA XL in 2022 after working at Chubb, where she managed key client relationships within the North America Major Accounts Division. Earlier in her career, she spent 16 years at Marsh, including serving as a portfolio manager within its Private Equity Mergers & Acquisitions Group. She also led incoming multinational business from Dubai across the Gulf Cooperation Council region. The creation of a dedicated private equity relationship position suggests AXA XL sees significant opportunity in risks associated with private equity-sponsored portfolio companies. For brokers handling management liability, transactional risk or portfolio company insurance for private equity clients, Gillmon provides a senior contact specifically focused on these relationships. The role could be particularly relevant for complex placements involving private equity sponsors and their portfolio businesses. AmericanAg's Pat Larsen announces retirement. AmericanAg has announced that Pat Larsen, senior vice president of client retro and broker assumed pool management, will retire on January 31, 2027. Larsen has spent 36 years working in reinsurance, including 18 years with AmericanAg. Andrew Boris, the company's executive vice president and CEO, highlighted Larsen's reinsurance knowledge and relationship-building contributions during his tenure. AmericanAg has not yet announced who will succeed Larsen or how his responsibilities will be transferred. Reinsurance brokers and cedents working with AmericanAg's retrocession and broker assumed pool programs should therefore monitor the company's transition plans. Maintaining continuity across established relationships will be important as the organization manages the leadership change. The MJ Companies appoints Josh Britton to national healthcare practice. The MJ Companies has appointed Josh Britton as director of its National Healthcare Practice in Nashville. Britton brings more than a decade of experience advising hospitals, health systems and physician groups on property and casualty risk management as well as alternative risk financing. The appointment strengthens The MJ Companies' dedicated healthcare capabilities and could be relevant to brokers and risk managers serving healthcare organizations. The firm's healthcare risk financing expertise, together with its APERTURE analytics platform, may provide an additional resource for complex hospital and health system placements where alternative risk program structures are being considered. Global Aerospace announces CUO retirement and succession plan. Global Aerospace has announced that Jeffrey Bruno, president and group chief underwriting officer, will retire at the end of 2026 after nearly four decades with the company. Eric Donofrio, who joined Global Aerospace as chief underwriting officer in March 2025, will become president effective January 1, 2027, while continuing in his CUO role. For aviation brokers who have developed longstanding relationships around Bruno's underwriting approach, the succession plan provides a degree of continuity. Donofrio has already served as CUO for more than a year, meaning he is moving into an expanded leadership role rather than joining the organization as an outsider. This could help reduce the likelihood of an abrupt change in underwriting direction as Global Aerospace moves into its next leadership phase. Burns & Wilcox expands regional leadership on the West Coast. Burns & Wilcox has promoted Tom Carvalho to regional vice president, where he will oversee operations in Portland, Seattle, San Francisco, Sacramento and Fresno. He will report to Rich Gobler. Carvalho joined Burns & Wilcox in 2011 and has served as managing director of San Francisco since 2024. The company has also appointed Winston Rendall and Sandra Shambaugh as associate managing directors. Rendall previously served as vice president of sales and distribution at Hull & Company, while Shambaugh was previously vice president of insurance at AAA Hoosier Motor Club. The expanded leadership structure adds three new or promoted leaders across an important West Coast growth region. For retail brokers working with Burns & Wilcox in the Pacific Northwest and Northern California, the appointments indicate continued investment in regional relationship management. The expanded leadership team could also provide brokers with additional points of contact as the company pursues growth in markets including Portland and Seattle.

Yahoo Finance
Sep 9th, 2026
Pan-American Life Insurance Group appoints Latin America expert John Price to board

Pan-American Life Insurance Group has appointed John Price to its board of directors, effective November 2026. Price will join the board's Finance and Audit Committees. Price is founder and managing director of Americas Market Intelligence, a consulting firm focused on Latin America and the Caribbean. He has conducted over 5,000 engagements advising organisations across multiple sectors including financial services, healthcare, and technology. In 2022, Price co-founded Payments and Commerce Market Intelligence, now the leading payments sector market intelligence firm. He founded Horizontes in 2024, an executive forum for senior leaders across Latin America. José S. Suquet, chairman and chief executive officer of Pan-American Life Insurance Group, said Price's expertise in Latin American markets will strengthen the board's strategic decision-making as the company expands across the Americas.

Business Wire
Mar 27th, 2026
Pan-American Life Insurance marks 115 years with New Orleans arts education investment and nationwide service initiative

Pan-American Life Insurance Group is marking its 115th anniversary with a $115,000 investment in New Orleans arts education and coordinated volunteer initiatives across its US offices. The company will partner with KID smART, a nonprofit expanding arts education access for public school students. On 28 March, 115 PALIG employees, families and friends will participate in school beautification projects including landscaping, outdoor classroom enhancements and sports equipment installation. The initiative reflects PALIG's commitment to combining financial support with direct community engagement. PALIG is extending volunteer efforts across five US cities throughout the week, with employees creating wellness and school supply kits in partnership with United Way and local organisations. Founded in 1911 and headquartered in New Orleans, PALIG serves over 7.3 million customers across the United States, Latin America and the Caribbean.

II Reporter
Mar 24th, 2026
Pan-American Life launches digital claims portal with Swiss Re.

Pan-American Life launches digital claims portal with Swiss Re. The insurer has introduced an online claims platform to streamline life insurance submissions and improve processing speed for beneficiaries. Anthony R. O'Donnell // March 24, 2026 (Image source: Pan-American Life Insurance Group.) Pan-American Life Insurance Group (New Orleans, Louisiana) has launched an online claims submission portal for life insurance beneficiaries in partnership with Swiss Re (Zurich). The portal enables beneficiaries to submit claims digitally, with the aim of improving submission accuracy, accelerating processing times and expanding access to the claims process. "Pan-American Life's new online claim submission portal helps expedite the claims process and better serve beneficiaries in their time of need," says Enrique R. Monzon, VP, Chief Claims Officer-Global Life, Pan-American Life Insurance Group. "We are pleased to partner with Swiss Re to enhance support of our beneficiaries across our global footprint. This initiative represents another important step in our broader digital transformation strategy." The solution is powered by PromiseXP, Swiss Re's digital claims platform designed to support claims workflows across multiple markets and product lines. The platform is currently available to beneficiaries of U.S. life insurance policies, with plans to expand across Pan American Life's global life business. Redesigning the Claims Experience "We are proud to partner with Pan-American Life to improve the customer claims experience, backed by Swiss Re's global scale and local expertise," says Timothy Kovacik Quick, Head, Global Product Development & Delivery (L&H Claims), Swiss Re. "Together, we are not simply digitizing existing processes; we are redesigning the claims experience from the ground up, mindful that claims are made during moments that matter most, when compassion and ease are essential." "By combining Swiss Re's advanced digital capabilities, deep risk insight and hands-on regional implementation support with Pan-American Life's customer-first commitment, this partnership establishes a future-ready claims model built for speed, transparency and trust," Quick adds. Pan-American Life says the initiative is part of its broader digital transformation strategy, focused on improving customer experience and operational efficiency across its portfolio.

Yahoo Finance
Mar 3rd, 2026
Pan-American Life Insurance Group reports record $1.86B premiums and $110M net income in 2025

Pan-American Life Insurance Group reported record financial results for 2025, with total premiums reaching $1.86 billion, up 8.0% year-over-year. Net income totalled $110 million, whilst pre-tax operating income increased to nearly $115 million, driven by sustained premium growth and strong investment income. Total assets grew to $7.5 billion, and GAAP equity increased 15% to $1.4 billion. The New Orleans-based insurer, which operates across 22 countries in the Americas, has nearly doubled its premium volume in the past decade after taking 105 years to surpass $1 billion. Founded in 1911, PALIG provides life, accident and health insurance to over 7.1 million customers and maintains an A rating from both Fitch and AM Best.

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