Xylem

Global water technology provider and services

Elite Field Service Technician

Equipment Field ServicePosted on Nov 12

Full-timeHouston, TX, USA$40 - $45 /hr

About the Job

Requirements

A high school diploma or equivalent is required.
Five to seven years of technical work experience is required.
Electrical, mechanical, diesel, or fusion experience is required, depending on the business unit.
The candidate must be able to lead, coach, and train other technicians.
Strong critical-thinking and troubleshooting skills are required.
The candidate must be able to explain technical information clearly to customers.
Customer service experience is required.
The candidate must be comfortable using Microsoft Office and smart devices.
The candidate must be able to work independently with little to no supervision while contributing to team goals.
The candidate must demonstrate a results-driven approach and high standards for safety and performance.
A Class A or B commercial driver's license with applicable endorsements, or the ability to obtain one, is required.
The candidate must have a clean driving record and motor vehicle record.
The candidate must be able to obtain and maintain a Department of Transportation medical card.
The candidate must be able to obtain required customer-site clearances, such as Transportation Worker Identification Credential or DISA clearances.
The candidate must be willing to travel 20–80% of the time, depending on division and location, including overnight stays away from home.
The candidate must complete Department of Transportation driver qualification paperwork, including a driver application, drug and alcohol statement, certificate of violations, statement of on-duty hours, road test, and copies of the driver's license and medical certificate.

Responsibilities

Plan and carry out field service work at customer sites safely and efficiently.
Coordinate and organize new capital water treatment installations from start to finish.
Troubleshoot and service advanced, multi-system, and complex equipment.
Proactively diagnose mechanical, electrical, and diesel equipment issues.
Perform preventive maintenance on company-owned and customer-owned equipment.
Maintain parts inventory for service work.
Identify and correct safety issues before they become problems.
Escalate issues and engage appropriate company resources to resolve personnel and customer concerns.
Coach, train, and motivate junior-level technicians.
Communicate equipment condition, findings, and recommended next steps clearly to customers.
Support work across multiple systems, locations, and customers as needed.
Maintain company vehicles, tools, equipment, and property.
Follow company and customer safety procedures and help build a strong safety culture.
Seek learning opportunities and stay current on industry best practices.

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employeesoperating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Elite/Lead Field Service Technician

We are seeking a highly experienced Elite/Lead Field Service Technician to join our service team. This role travels to customer sites to lead field service work on advanced, complex water treatment systems, including coordinating new capital installations from start to finish. You’ll troubleshoot and maintain mechanical, electrical, and diesel equipment, both company-owned and customer-owned, work directly with customers, and coach and guide junior technicians. The ideal candidate has deep technical expertise, strong leadership skills, and the ability to work with little to no supervision.

Key Responsibilities

Plan and carry out field service work at customer sites safely and efficiently.
Coordinate and organize new capital water treatment installations from start to finish.
Troubleshoot and service advanced, multi-system, and complex equipment.
Proactively diagnose mechanical, electrical, and diesel equipment issues.
Perform preventive maintenance on company and customer equipment.
Maintain parts inventory for service work.
Spot and correct safety issues before they become problems.
Escalate issues and bring in the right company resources to resolve personnel and customer concerns.
Coach, train, and motivate junior-level technicians.
Communicate clearly with customers about equipment condition, findings, and recommended next steps.
Support work across multiple systems, locations, and customers as needed.
Take care of company vehicles, tools, equipment, and property.
Follow all company and customer safety procedures, and help build a strong safety culture.
Seek out opportunities to learn and stay current on industry best practices.

Qualifications

High school diploma or equivalent.
5–7 years of technical work experience.
Electrical, mechanical, diesel, or fusion experience, depending on business unit.
Proven ability to lead, coach, and train other technicians.
Strong critical thinking and troubleshooting skills.
Ability to break down technical information and explain it clearly to customers.
Customer service experience required.
Comfortable using Microsoft Office and smart devices.
Ability to work independently with little to no supervision while contributing to team goals.
Results-driven, with high standards for safety and performance.

Requirements

Class A or B CDL with applicable endorsements, or the ability to obtain one.
Clean driving record and Motor Vehicle Record (MVR).
Ability to obtain and maintain a DOT Medical Card.
Ability to obtain required customer site clearances (TWIC, DISA, etc.).
Willingness to travel 20–80% of the time, depending on division and location, including overnight stays away from home.
Completion of DOT driver qualification paperwork, including a driver application, drug and alcohol statement, certificate of violations, statement of on-duty hours, road test, and copies of your driver’s license and medical certificate.

Compensation & Benefits

The estimated pay range for this position is $40 to $45 per hour. Starting pay is dependent on multiple factors, such as skills, experience and work location. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation

Requirements at a Glance

Experience Level: Senior

Benefits

Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.
Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.
Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.
Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, and Working Parents Networks.

About the Company

Xylem

Global water technology provider and services

Xylem is a global water-technology provider serving municipal, industrial, commercial, and residential customers with products, systems, and services for the full water cycle. Its offerings include pumps, valves, heat exchangers, controls, and dispensing equipment, plus smart meters, network devices, and data analytics. The company combines equipment sales with recurring revenue from maintenance, repairs, digital solutions, and consulting. It differentiates itself through a broad, integrated portfolio across water infrastructure, applied water, measurement and control, and services, a global presence in more than 150 countries, and strategic acquisitions (such as Sensus in 2016 and Evoqua in 2023) that expand its metering, data analytics, and treatment capabilities. Xylem’s goal is to help customers collect, move, treat, and return water efficiently and sustainably, enabling better water management and resource stewardship.

Company size: 10,001+
Company stage: IPO
Headquarters: Washington DC, District of Columbia
Founded: 2011

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