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Appier

AI-powered ad tech and marketing SaaS

Customer Success Manager - Enterprise

Customer SuccessConfirmed live in the last 24 hours
Full-timeTokyo, JapanNo salary listedIn-person

About the Job

Requirements

  • At least 2 years of practical experience in digital marketing, including marketing automation, customer relationship management, customer data platforms, owned-channel operations such as social media and messaging, or personalization.
  • At least 2 years of customer-facing experience in customer success, account management, consulting, a corporate marketing department, or a comparable area.
  • At least 5 years of professional experience.
  • Experience personally operating marketing tools and completing campaign design, execution, and effectiveness measurement.
  • Ability to explain technical topics in language understandable to customers with limited technical literacy.
  • Accountability for metrics such as customer contract retention and account growth.
  • Ability to drive work independently and quickly while involving internal and external experts.
  • Strong interest in emerging technologies, including AI, willingness to learn, and experience using AI tools in daily work.
  • Native or business-level Japanese.
  • English proficiency sufficient for text-based work communication with overseas teams, including the Taipei team.

Responsibilities

  • Lead onboarding for assigned accounts and achieve early results by minimizing time to value.
  • Understand customers’ marketing challenges and key performance indicators, and design, execute, and improve initiatives using AIQUA, BotBonnie, AIRIS, and AdCreative.ai.
  • Work hands-on with customers on the platform across audience segmentation, scenario building, campaign configuration, and performance measurement.
  • Monitor platform usage and outcome data, proactively identify areas of low adoption, and propose improvements.
  • Build trusted relationships with executives and marketing and IT stakeholders, and lead quarterly business reviews.
  • Own contract retention for assigned accounts, identify upsell and cross-sell opportunities, and grow accounts.
  • Triage technical issues involving tag and software development kit implementation or data integrations, coordinating with customer technical contacts and internal technical teams to resolve them.
  • Structure customer feedback and relay it to the product team, driving its consideration in the product roadmap.
  • Collaborate with Sales, Pre-Sales, Marketing, and Product teams to maximize customer value.
  • Document success cases and knowledge in playbooks to improve the quality of delivery across the team.

Desired Qualifications

  • Experience planning and operating customer communication initiatives using messaging apps or social media, including chatbot scenario design and application programming interface integrations.
  • Experience operating marketing automation, customer relationship management, or customer data platform tools.
  • Experience owning retention or customer relationship management strategy, including lifetime value, churn, recency-frequency-monetary analysis, or lifecycle initiatives.
  • Customer success experience in software-as-a-service or cloud services.
  • Practical experience in e-commerce, retail, direct-to-consumer, financial services, travel, or gaming.
  • Data analysis skills, including access analytics tools, data warehouses, Structured Query Language, or business intelligence tools.
  • Experience supporting implementation or adoption of products using AI or machine learning.
  • Experience promoting operational efficiency or automation.
  • Business-level English.
  • Chinese language skills, which are an advantage for collaboration with the Taipei product and engineering teams.

About the Company

Appier

AI-powered ad tech and marketing SaaS

Appier is an AI-native SaaS company that provides advertising and marketing technology for businesses. Its Ad Cloud automates targeting and optimization, the Personalization Cloud delivers real-time cross-channel experiences, and the Data Cloud (AIXON) unifies data sources to generate actionable audience insights. The platform combines these capabilities into a single ecosystem, strengthened by a series of acquisitions to cover the full marketing funnel. Its goal is to help businesses acquire customers, engage them effectively, and convert more through data-driven decisions and AI-powered automation.

Company size
501-1,000
Company stage
IPO
Headquarters
Taipei, Taiwan
Founded
2012

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