Senior Solutions Specialist

Overview:

Cvent is a leading meetings, events and hospitality technology provider with more than 4,800+ employees and nearly 22,000 customers worldwide. Founded in 1999, the company delivers a comprehensive event marketing and management platform for event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group and corporate travel business.

The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship -- a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. We foster an environment that promotes agility, which means we don’t have the luxury to wait for perfection. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections.

AI at Cvent: Leading the Future
Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.
Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.
  
Recruitment Scam Notice: 
Beware of recruitment scams. Legitimate Cvent recruiting communications will come from accounts formatted as “[email protected]” email address. Cvent will never request payment or ask for sensitive personal or financial information through chat or social media platforms. Cvent is not responsible for losses or damages arising from communications, payments, or disclosures made to third parties impersonating Cvent.
If you believe a communication may be fraudulent, we strongly recommend that you don't respond and report the incident at [email protected].
For more information, visit Cvent’s Recruitment Fraud Notice. https://www.cvent.com/en/notice-recruitment-fraud

About the role: 

One of our product offerings is Jifflenow. it is a solution designed to help sales and marketing teams automate the scheduling, management, and reporting of meetings. We’re looking for Solutions Specialists who are ready to actively oversee the configuration of Jifflenow. As a product specialist, you will join our dynamic, close-knit Client Services department and gain best-in-class customer service experience. This is a great opportunity to build a career at a company that’s transforming its industry.

Solutions Specialists serve as our clients’ primary point of contact while they are using Cvent’s software. In this role, you will be responsible for exercising an expert-level of product knowledge to ensure our clients are able to realize the full benefits of Cvent’s software. Solutions Specialists spend 70 percent of the day assisting clients on the phone or via email, in addition to other special products and daily activities.

The ideal candidate should have a passion for technology, creative thinking, and problem solving. They should be extremely motivated with excellent communication skills, and the ability to thrive in a fast-paced, agile, fun work environment. As a Senior Solutions Specialist, they will join a team of service delivery professionals committed to helping customers achieve the highest level of success. Senior Solution Specialists have an exemplary mastery of the Cvent Event Solutions platform and demonstrate product expertise by implementing, training, consulting, and troubleshooting customer needs.

In This Role, You Will:

• On board new Jifflenow clients through training, implementing their accounts and understanding their needs 
• Demonstrate deep product knowledge and understanding of the mentioned solutions when assisting customers on scheduled phone calls
• Collaborate with team members to discuss the unique needs of customers internally in order to best facilitate calls and make recommendations
• Gather customer requests for future releases of the product and collaborate with the technology team on requirements
• Collaborate with content team to develop and enhance knowledge base articles, learning paths and customer-facing documentation
• Participation in stretch responsibilities geared towards business improvements like, mentoring the newest members of the Solution Specialist team during the training process 
• Demonstrate detailed product knowledge when assisting clients both on the phone and via email 
• Collaborate with the sales team to introduce new features and opportunities to clients 

Here's What You Need:

• Experience required - 3 to 5 years
• Bachelor’s degree with strong academic credentials preferred
• Strong business acumen, ethics and high integrity
• Comfort working with technical products, platforms, and tools to configure solutions that meet customer needs
• Passionate about customer success with a commitment to delivering exceptional service 
• Should be extremely motivated with excellent communication skills (verbal and written) and possess the ability to thrive in a fast-paced, fun work environment
• Ability to collaborate with customers to identify their requirements and design tailored solutions
• A proactive attitude toward staying up-to-date on industry trends, technologies, and best practices
• Must be articulate, organized, detail-oriented, and can multi-task in a dynamic, fast-changing entrepreneurial environment
• Strong interpersonal skills to build lasting relationships with customers and internal stakeholders
• Ability to prioritize tasks and manage multiple customer accounts simultaneously