T

TOPdesk

Cloud/on-prem ITSM platform with automation

Engineering Manager

Engineering LeadershipPosted on Nov 9
Full-timeDelft, Netherlands€7k - €8.3k /mo

About the Job

Requirements

  • A track record as an engineering manager of growing engineers, including into senior and staff roles, and owning team delivery.
  • A strong technical foundation in a relevant domain such as front-end, middleware, back-end, data, or platform, with the ability to set team-level technical direction rather than only run process.
  • Current personal practice of AI-native software delivery using Claude Code or an equivalent, with the ability to demonstrate the work and lead by example.
  • Strong talent-development capability and comfort acting on difficult talent decisions.
  • Comfort working in ambiguity and inside legacy codebases.
  • Ability to communicate effectively.

Responsibilities

  • Lead one or two teams with a specific technical mission, providing people and technical direction and owning what the teams ship.
  • Set team-level technical direction within wider architectural guardrails and grow engineers.
  • Own delivery and operational outcomes while enabling senior and staff engineers to provide technical leadership.
  • Stay technically close through design, pairing, incident response, reviews, technical investigation, and agent workflows; regular individual coding output is not the measure of the role.
  • Deliver the team's part of the domain roadmap, uphold domain technical standards, adopt the target architecture and AI-native software development lifecycle practices.
  • Set technical direction and standards alongside engineers; make and steward key technical decisions; uphold quality, security, and operational stability.
  • Contribute to system and architecture decisions for the domain with Enterprise Architects and peers.
  • Coach and develop engineers, including growing them into senior and staff engineers.
  • Hire and act on difficult talent decisions with clarity and care.
  • Own team roadmap commitments, delivery, and operational outcomes; protect cycle time, quality, and operational stability.
  • Keep review sustainable in an agentic software development lifecycle by avoiding excessive review burden and unnecessary code, matching agent autonomy to task risk, and keeping human accountability clear.
  • Raise the engineering bar for the domain and make standards explicit and inspectable.
  • Operate agents, build reusable subagents, evaluations, and patterns for the team, and contribute them to shared libraries.

Desired Qualifications

  • Experience leading a team through a significant technical or operating-model change.
  • Experience building and sharing subagents, evaluations, or CLAUDE.md conventions reused by a team.
  • Deep domain expertise relevant to one of the product domains.

About the Company

TOPdesk

Cloud/on-prem ITSM platform with automation

TOPdesk provides a cloud-based and on-prem IT service management (ITSM) platform for IT, facilities, and HR teams. The software brings together requests, assets, and workflows, with a Self-Service Portal that includes a knowledge base and service catalog, and modules for incident, asset, and change management to handle tickets and assets. It supports automation and integrates with other systems via APIs to automate repetitive tasks and enable AI-assisted support. TOPdesk serves thousands of organizations worldwide and markets a SaaS subscription with optional on-premise deployment, aiming to streamline service delivery, reduce manual work on service desks, and scale IT, facilities, and HR services through automation and integration.

Company size
501-1,000
Company stage
Private
Total funding
Not listed
Headquarters
Delft, Netherlands
Founded
1993

Recently Posted Jobs

Explore more opportunities at TOPdesk

See more jobs