Field Service Technician

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About Us

The Caterpillar Oil & Gas and Marine Division has a diverse and global portfolio encompassing the brands Cat, MaK and SPM. Over 2500 employees in 25 countries deliver excellence in manufacturing, sales, services and operations to our customers.

The products and services of our business units Cat Oil & Gas, SPM Oil & Gas and Marine include engines, transmissions, pumps, flow iron, pressure control, carbon capture as well as systems integration and digital.

About the Role

We are seeking an experienced and highly motivated Field Service Representative to support our customers across the upstream oil & gas sector. The successful candidate will be responsible for the installation, maintenance, troubleshooting, and repair of Wellhead & Pressure Control equipment while ensuring the highest standards of safety, quality, and customer service.

This role requires a hands-on technical professional with strong field experience, excellent problem-solving abilities, and a customer-focused approach.

Key Responsibilities

• Install, commission, troubleshoot, maintain, and repair Wellhead & Pressure Control equipment.
• Perform pressure testing activities in accordance with API standards and manufacturer recommendations.
• Diagnose equipment failures and implement corrective actions to minimize downtime.
• Support well completion activities, including installation of wellheads and Christmas Trees.
• Install, service, and remove hydraulic and pneumatic actuators.
• Monitor well and annulus pressures and identify potential operational concerns.
• Inspect equipment, identify missing or damaged components, and coordinate replacements.
• Provide technical support and equipment orientation to customers.
• Advise customers on correct installation, operation, and maintenance procedures.
• Complete accurate service reports and documentation following field activities.
• Maintain strong working relationships with customers and internal stakeholders.
• Support business development efforts by identifying opportunities to enhance customer value and service delivery.
• Ensure compliance with all safety, quality, and environmental procedures.

Minimum Requirements

• Diploma or Degree in Mechanical Engineering, Petroleum Engineering, or a related technical discipline.
• Minimum 5 years of experience in a similar role, within the upstream oil & gas industry.
• Demonstrated experience working with Wellhead & Pressure Control Equipment.
• Hands-on experience with Wellheads, X-mas Trees, Valves, Actuators, Flowlines, Specialty connections and piping systems.
• Proven experience conducting pressure testing activities in accordance with API standards.
• Strong understanding of annulus bleed systems and pressure monitoring processes.
• Experience troubleshooting and repairing oilfield equipment in the field.
• Valid driver's license and willingness to travel extensively to customer sites.

Skills You Will Have

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Industry & Product Knowledge: Knowledge of the organization's industry group, component product groups, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyse situations and reach productive decisions based on informed judgment.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Business Development: Knowledge of business development tools, techniques, and approaches; ability to explore and develop potential areas of business growth for the organization.

Value Selling: Knowledge of the principles and practices for selling products, technology, and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.

Additional information

• Fluency in English is required; proficiency in Arabic will be an advantage.
• This role operates on a 20-days-on, 20-days-off rotational work schedule.

What We Offer

From day one, you’re set up to thrive at Caterpillar: onboarding support, strong mentorship, global exposure, competitive compensation, work‑life balance, and long‑term career growth in a Fortune 100 company.

You power our success, and we are committed to empowering yours.

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

NB: The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined. Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.

We value authenticity and encourage candidates to submit original, personally crafted responses throughout our hiring process. Use of AI-generated content may disadvantage your application.

About Caterpillar 

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. Caterpillar does business on every continent, principally operating through three primary segments – Construction Industries, Resource Industries and Energy & Transportation – and providing financing and related services through our Financial Products segment

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Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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