Inside Sales Rep
About the job
- At least 2 years of experience in B2B SaaS inside sales, chat sales, or an inbound sales development representative or business development representative role.
- A record of hitting sales targets, with shareable figures such as conversion rate, deals closed, or quota attainment.
- Experience closing deals over live chat, including managing several conversations at once and replying quickly.
- Comfort contacting existing customers by chat, email, and phone.
- Clear, friendly, correct written English and confident spoken English on calls.
- Ability to explain a credit-based consumption model, including usage, burn rate, and top-up, to a non-technical buyer and recommend the right package.
- Daily use of Salesforce or another customer relationship management system, with complete records maintained without reminders.
- Ability to follow a sales playbook while adapting tone to each customer.
- Flexibility to cover night or mid-afternoon shifts across North American and European business hours, including Philippine holidays.
- Handle live chat and email from customers who have used or are close to using their free credits, and take calls when a customer prefers to talk.
- Explain package options and pricing in plain language and guide customers through checkout using Salesforce CPQ.
- Handle common objections such as price or timing by following the sales playbook while keeping conversations natural.
- Hand large or multi-seat inquiries to the appropriate account manager with clear notes.
- Log every interaction in Salesforce, including detailed notes on purchase intent, objections, and usage patterns.
- Help customers who want a person to confirm before buying online.
- Run outbound chat and email campaigns to existing customers based on how they use the product.
- Experience selling to accounting, audit, or professional services firms.
- Confidence learning and explaining AI-powered products.
- Product-led growth experience, particularly converting free or trial users to paid customers.
- Experience with Salesforce CPQ or guided selling tools.
- French, German, or Dutch language capability.
About the company
LevelUp provides a mobile platform for restaurants that combines digital payments, online ordering, and loyalty programs into a single system. The platform works by integrating with a restaurant's operations to collect customer data, allowing businesses to run targeted marketing campaigns and process mobile transactions. Unlike many competitors that focus on a single service, LevelUp offers an all-in-one suite that includes CRM tools, gifting options, and custom campaign creation for both small eateries and national chains. The company's goal is to help restaurants use data analytics to build personalized customer experiences that increase repeat visits and grow overall sales.
Company Size
51-200
Company Stage
Acquired
Total Funding
$90.9M
Headquarters
Boston, Massachusetts
Founded
2008
Get referred to LevelUp
See people who can refer or advise you
Simplify's Take
What believers are saying
- Wonder raised $650 million in July 2026 at a $9 billion valuation.
- Grubhub Direct remains free for Marketplace partners, lowering restaurant adoption friction in 2026.
- September 2026 layoff pain also signals aggressive simplification before an IPO, which sharpens execution.
What critics are saying
- Wonder cut 500 Grubhub jobs in February 2025 and 150 more in September 2026.
- DoorDash agreed September 2026 to buy Grubhub campus dining for $300 million, stripping growth.
- LevelUp has no independent business anymore; Wonder can sunset it during an IPO restructuring.
What makes LevelUp unique
- LevelUp’s loyalty, payments, and ordering stack now powers Grubhub Direct’s branded storefronts.
- Grubhub still markets LevelUp-derived APIs for loyalty, rewards, and restaurant-specific ordering workflows.
- The product sits inside Wonder’s broader food platform, linking ordering, delivery, and retail operations.
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Benefits
- Remote Work Options
- Flexible Work Hours