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H&R Block

Tax preparation and filing services

Admin

Reception & Front DeskUpdated on Nov 10
Full-timeCrest Hill, IL, USA$17.64 - $26.49 /hrIn-person

About the Job

Requirements

  • A high school diploma or equivalent is required.
  • Customer service experience is required.
  • Experience with multiple web-based applications is required.
  • Computer knowledge, specifically with Microsoft Suite applications, is required.
  • Phone skills are required.

Responsibilities

  • Greet clients and answer phones in a personalized, friendly, and inviting manner.
  • Schedule clients for appointments.
  • Complete data entry for client files and office reporting.
  • Maintain office cleanliness and organize resources with team members.
  • Provide general clerical and administrative support of a responsible and confidential nature.
  • Assist with filing, correspondence, faxing, and the preparation and distribution of documents and other materials for clients and the office.
  • Take payments and assist with processing and reporting daily revenue.
  • Answer phones and check in clients for appointments.
  • Receive drop-offs and client data in the office and through mail.
  • Perform data entry related to tax, bookkeeping, and payroll work.
  • Maintain a professional office environment.
  • Ensure the office uses the appropriate network platforms to maintain client accounts and office programs.
  • Assist in processing completed work to present to the client.
  • Perform other office duties as assigned.

Desired Qualifications

  • An associate's degree in a related field or equivalent education and related work experience is preferred.
  • One to two years of experience is preferred.
  • Technology-driven approach is preferred.
  • Basic knowledge of Microsoft Suite applications, including Teams, is preferred.
  • Self-motivation is preferred.

About the Company

H&R Block

Tax preparation and filing services

H&R Block provides tax preparation services through a large network of offices and digital options. It helps individuals and small businesses file taxes via in-person consultations, online tax software, and guided support, using trained tax professionals to complete and file returns. The company differentiates itself through a people-first culture, a broad franchise and office footprint, and a commitment to accessible, personalized service rather than relying solely on technology. Its goal is to help clients feel confident about their taxes and connect with communities by offering dependable, affordable tax help and guidance.

Company size
1-10
Company stage
IPO
Headquarters
Kansas City, MO
Founded
1955

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