UL Solutions

Global safety testing, certification, and inspection

Associate Sales Process Specialist

Sales OperationsConfirmed live in the last 24 hours

Full-timeHong KongNo salary listedIn-person

About the Job

Requirements

An associate's degree is required.
Proficiency in Microsoft Office applications, including Word, PowerPoint, Excel, and Outlook, and customer relationship management software is required.
Under one year of related experience is required.
Business acumen and a sufficient understanding of business sales processes are required.
A sufficient understanding of core UL products and services for the aligned industry is required to generate quotes effectively.
Experience managing internal systems and data sources is required.
Strong communication and administrative skills are required.

Responsibilities

Engage with customers through telephone or electronic inquiries to address questions and administrative activities.
Coordinate pre-sale and post-sale actions to ensure customers meet TIC certification requirements and product or service adoption timelines.
Develop and share quotes using standardized pricing tools, following standard operating procedures and working under supervision.
Follow up with clients and help convert quotes into orders; process quotes into orders using the enterprise resource planning system.
Support account managers and sales and inside sales engineers with administrative tasks.
Apply experience and skills to complete assigned work within the role's area of expertise.
Connect customers with appropriate UL personnel, including account managers, sales and inside sales engineers, delivery teams, and engineers, when appropriate.
Track account history and provide data from internal sources as requested by account owners and representatives to deepen understanding of accounts and opportunities.
Collaborate with internal resources to resolve customer inquiries and ensure customers receive clear messages and requested results.
Provide input to account managers or sales and inside sales engineers to inform sales strategy, based on customer relationships and understanding of customer needs, where applicable.
Build an internal UL problem-solving network and proactively engage internal personnel to anticipate problems, improve delivery, and develop solutions that improve the customer experience.
Meet established timelines for pre-sale and post-sale activities.
Work with a moderate degree of supervision.
Perform other duties as directed.

Desired Qualifications

English proficiency is preferred.

Engages with customers via telephone or electronic inquiries to address inquiries and admin-related activities
Coordinates pre- and post-sale actions to ensure customers are meeting TIC certification requirements and product or service adoption timelines
Works within standard operating procedures under supervision to develop and share quotes using standardized pricing tools
Client follow-up and aid in turning quotes into orders. Process quotes into Orders using ERP
Support account managers & SE/ISEs by performing included but not limited to admin-related tasks
Applies experience and skills to complete assigned work within own area of expertise
Connects customer to appropriate UL personnel (Account Manager, SEs/ISEs, delivery teams and engineers, etc.) when appropriate
Track account history and supply data from internal sources as requested by account owners and representatives to facilitate deeper knowledge of account and account opportunities
Collaborates with internal resources to resolve customer inquiries and ensure that the customer receives the proper message to ensure complete understanding and results requested
Based on the relationship and deep understanding of the customer and needs, provides input to account manager or SE/ISE to inform sales strategy where applicable
Build an internal UL problem-solving network and proactively engage internal personnel to
anticipate problems, improve delivery, and develop solutions that improve ULS’ customer experience
Meet established timelines for pre-and post-sales activities.
Works with a moderate degree of supervision
Performs other duties as directed.

Associate's degree.
Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software.
Under 1 year of related experience.
Business acumen and a sufficient understanding of business sales processes
Sufficient understanding of core UL products / services for aligned industry to effectively generate quotes.
Experience managing internal systems and data sources
Strong communication and administrative skills
English proficiency preferred.

About the Company

UL Solutions

Global safety testing, certification, and inspection

UL Solutions tests, inspects, and certifies products and systems to ensure safety, security, and sustainability. It works by evaluating electronics, mobility, cybersecurity, and energy technologies against established standards, performing lab tests and risk assessments, and applying the UL Mark to passing products. Its differentiators include a long history dating back to 1894, a 2022 pivot to a for-profit unit with an IPO in 2024, and a global, cross-domain scope across fire, electrical, cybersecurity, and sustainable energy Safety science and advisory services. The goal is to help manufacturers manage supply-chain risks and bring safer, more reliable products to market.

Company size: 10,001+
Company stage: IPO
Headquarters: Northbrook, IL
Founded: 1894

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