Amelia

Enterprise AI platforms for digital agents

IP Telephony Administrator

Network Engineering & AdministrationConfirmed live in the last 24 hours

Full-timeNew York, NY, USANo salary listedIn-person

About the Job

Requirements

Good understanding of Internet Protocol networking and Internet Protocol addressing and subnetting.
Proficiency with Cisco Unified Communications Manager versions 6.x through 9.x, Unity Server, and Unity Connection.
Basic understanding of Cisco IOS, including basic configuration of Cisco routers and switches.
Experience using ticketing systems such as Remedy or Track-It.
Ability to develop and articulate a coherent troubleshooting strategy.

Responsibilities

Perform move, add, change, and delete requests on Cisco Unified Communications Manager, Cisco Unity Connection, and Cisco Unified Messaging Express, including phone provisioning, voicemail provisioning, extension mobility PIN resets, and voicemail PIN resets.
Provide remote support to managed services partners and clients.
Monitor requests and alerts using IPcenter.

Desired Qualifications

Cisco certifications such as CCENT, CCNP, CCNA, or CCNA-Voice.
Fluency in French and/or Spanish.
Ability to thrive in a fast-paced environment and demonstrate a passion for learning.

Job Description

Responsibilities
• Perform Move/Add/Change/Delete requests on CUCM, CUC, CME (phone provisioning, voice mail provisioning, extension mobility pin reset, voice mail pin reset, etc.)
• Provide exceptional customer service remote support to our managed services partners and clients
• Monitor for requests and alerts and using IPcenter

Qualifications

Required Expertise
• Good understanding of IP networking, IP addressing/subnetting
• Well versed with Cisco Unified Communications Manager 6.x through 9.x, Unity Server, Unity Connection
• Basic understanding of Cisco IOS (basic configuration of Cisco routers and switches)
• Experience using ticketing systems (such as Remedy, Track-it)
• Capable of thriving in a fast paced environment and passion for learning
• Ability to develop and articulate a congruent troubleshooting strategy
• Cisco certifications are preferred (CCENT, CCNP, CCNA, CCNA-Voice)

Additional Information

**Fluency in French and/or Spanish preferred***

About the Company

Amelia

Enterprise AI platforms for digital agents

Amelia provides enterprise AI with two main platforms: Amelia Conversational AI for building Digital Employees that handle customer and internal support tasks and connect to CRM/ERP, and Amelia AIOps for automating IT operations and unifying workflow tools. The products blend deterministic rule-based logic with generative AI and include a no-code/low-code Digital Employee Builder so non‑experts can create agents and deploy them quickly. It differentiates itself through enterprise governance, deep integration with existing systems, and a hybrid AI approach, serving large organizations across banking, telecom, healthcare, insurance, and retail. Amelia aims to automate complex customer service and IT workflows at scale, accelerating AI adoption in business processes; it was acquired by SoundHound AI in 2024.

Company size: 201-500
Company stage: Acquired
Total funding: $175M
Headquarters: New York City, New York
Founded: 1998

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