Operations Analyst - Global Merchandising

Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment.

Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment.

Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. 

Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right? 

To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!

Ready to be part of the experience? Now, let’s discuss this role and what you will do to help achieve Fever’s mission.

The team:

Having many products and countries, we need to make sure everything runs smoothly. As the Operations team, our goal is to help Fever grow, increasing the efficiency in our ways of working and maintaining a best-in-class experience for all our stakeholders. We supervise all Operations-related topics — from event execution and logistics to merchandising, partner operations and internal processes/tools.We are looking for an Operations & Merchandising Analyst who loves to improve efficiency in everything and always finds the way to get things done! This cross-functional role will allow you to interact with numerous areas of the business, understanding their needs and ways of working and giving you the opportunity to learn about how Fever works!.

The Role:

• Participate in cross-functional projects focused on improving operational performance, with a strong emphasis on merchandising processes such as forecasting, pricing, stock control and logistics.
• Assist in the launch and expansion of merchandising operations in new cities and countries, coordinating requirements across logistics, procurement, finance, marketing and onsite teams.
• Manage day-to-day project tracking, ensuring stakeholders are aligned, deadlines are met and blockers are escalated early.
• Support the creation of forecasting models, P&Ls, pricing analyses and sales dashboards to inform decisions around stock, margins and demand planning.
• Assist in redesigning and optimising merchandising workflows, helping automate processes related to inventory, logistics and reporting.
• Identify inefficiencies across merchandising and operational processes, proposing data-driven solutions and improvements.
• Collaborate closely with internal teams (Originals, Sales, Finance, Procurement, Marketing, Onsite Ops) and external partners to coordinate tasks, gather requirements and ensure execution consistency across markets.

Who you are:

• You have 1-2 years of relevant experience (consulting, operations, analytics, supply chain, merchandising or similar)
• You have a Bachelor’s degree in Engineering, Business Administration, Data Analytics or related fields.
• You are fluent in Spanish and English.
• You have experience in Excel/Google Sheets, SQL, and data visualization.
• Having previous experience in logistics, operations, retail or merchandising is highly valued
• Having  previous experience in preparing operational reports and logistics KPIs is highly valued
• Having experience with ERP systems, POS tools or logistics/stock management software is a plus.
• You have strong project management skills and are capable of coordinating tasks with multiple stakeholders.
• You embrace change and you create it! We are a fast-growing company and we want you to help us to adapt to these changes.
• You have a strong analytical and problem-solving skills, with the ability to make data-driven decisions
• You have excellent interpersonal and communication skills.

Why you'd love it: Benefits & Perks

• Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance
• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Work in a location in the heart of Madrid
• Home-office friendly
• Health insurance
• Gympass membership
• English Lessons
• Other benefits such as Flexible remuneration with a 100% tax exemption through Cobee and the possibility to receive in advance part of your salary by Payflow.
• Responsibility from day one and professional and personal growth
• Great work environment with a young, international team of talented people to work with!

#LI-Hybrid